Katherine G.
Google
Me and my partner came here tonight 10/18/2025
for the frankenstein mad scientist lab. It was advertised online different than in person, advertising as more of an activity lab , but was a halloween themed restaurant instead. This was the minor issue. The major issue was the customer service in which felt racially motivated. Me and my partner arrived 15 minutes prior to our reservation, in which said reservation cost $60.
We weren’t allowed inside until 8:15 , yet others who had just shown up were allowed in. we were told it was due to the table number and the party number. But after paying $60 for a specific time seated. It should be given. After we finally entered the establishment, nobody greeted us for awhile, then we were asked our drink order, then we had no body come back to us for 30 minutes or more , as everyone else who came in after us was given quality service. Looking around it seemed as though everyone who was black or a person of color, the customer service was very minimal and were ignored. We eventually left after not being tended to by anybody.
I’m very disappointed. I hope in the future the establishment will fix this.