Scribble
Google
I’ve been a loyal customer of this restaurant for a long time and usually enjoy dining in, but my recent delivery experience was incredibly disappointing. I decided to order delivery after getting home from traveling. I was quoted 30–40 minutes for delivery, which seemed reasonable but the food didn’t arrive for over an hour and a half.
After waiting about an hour, I called for an update. They said they’d call me back but never did. I called again 20 minutes later to cancel the order, but they told me it would be there “any minute.” I asked for a discount given how delayed it was (it had already taken double the quoted time, and I would’ve just picked it up myself had I’d known), but they gave me the runaround and didn’t seem to understand what I was asking for, I waited another 20 minutes before the food finally arrived.
The manager called afterward and apologized, saying it was his fault for accepting the order because I supposedly live too far away for their delivery area. That didn’t make sense, I’ve ordered delivery from them before, and it’s only a 13-minute walk from my place. Once he realized that, I asked again for a discount due to the long delay, but he refused and instead offered a free appetizer “next time” if I mention his name. Frankly, that doesn’t make up for this experience.
It’s unfortunate, because I used to really like this restaurant. But after how poorly this was handled, and the lack of accountability or basic customer service, they’ve lost a loyal customer. There are plenty of other great spots nearby that value their regulars more.