Bond No. 9

Benjamin and Whitley at the Madison Avenue Store truly impressed with their deep insight into the Bond No 9 fragrances. Their helpfulness, expertise, and efficiency made for a delightful experience, proving them both to be an invaluable asset to the Bond No 9 team. If every store had a Benjamin and a Whitley with their remarkable work ethic, the world of fine fragrance would be even more exceptional! A heartfelt thank you to both Benjamin and Whitley for their outstanding service!

Love, love, love Bond No.9! The fragrances speak for themselves, but Debbie is truly an asset to this company. Her warmth and personable nature go beyond anything imaginable—she made me feel so welcome, like I could stay in the store for hours. I can’t wait to visit again and explore the new releases!

Long time customer of this brand!!!! Earth Day special- not how written in promo. First- had to call the store to get them to open the door. Too busy on personal phone call to see me struggling to open the door. Second- was not interested in taking my bottles to recycle except that I would not need to carry them. Once I said I was not interested in purchasing a $750 -$1000 bottle of perfume because I have a full one at home - salesperson shoved two small samples of the latest product- Not the one I wanted! And quickly answered another phone call. Incredibly disappointed in your so called earth day special and in your awful customer service.

I just wanted to take a moment to give some positive customer service feedback on Ben (LaMadrid). I recently called the Madison Ave store to place a club order, we had a wonderful conversation and Ben was incredibly helpful. The scents arrived a few days later and he had remembered our conversation that I was purchasing for my husband, friend, mum and myself - he kindly put together sample packages for him and her that I could pass onto them. Such a lovely touch. He has since followed up with a note to check all is in order. Since moving to Monmouth County in NJ I do miss popping into the store on Madison Ave however with service like this over the phone, makes it so much easier and we still get to indulge and wear the wonderful Bond No.9 scents. If you could pass this feedback into Ben, I would be very grateful. So thanks again Ben, I will be in touch in 2022 for more scents. Have a wonderful holiday season and speak soon Michelle

One of the best shopping experiences that I've ever had. Carrie is one of the most pleasant and knowledgeable brand rep's that I had the pleasure to deal with. If you want one of the best shopping experiences please hurry up to the Madison avenue store

I was a hugh fan of New Haarlem but unfortunately it was gone for a while. I was in NYC for a business trip and went in to that store. The saleswomen there did an amazing job. Very very kind and lovely person. Next time I will be in NYC I will definitely go to that store again.

Customer service is hit or miss, especially online or by phone. The scents are beautiful, but some of my favorites have been discontinued, especially the original Central Park. If they are consistently answered their phone or emails, I'd be a loyal customer. Not all of us live in NYC.

I went to this store to buy a fragrance it turned out to leave the store without buying anything because of the attitude of the salesman in that store!! He was so mean, unprofessional and disrespectful! When I left he was upset but he didn’t see himself how he rude he was when he jumped to other customer and ignored me and I was came first! 0 out 5

Debbie is a star and really made my visit memorable. I will be shopping at this location exclusively because of her knowledge and stellar service. she also recommended a great cafe for lunch, thanks Deb!

Been using Bond No 9 for many years, they are an original New York fragrance company and every time I was in town they were either closed or I spaced it out to visit. Sad they closed the boutique in Utah a few years back which was located in the city creek mall inside Nordstrom. The salespeople weren't that friendly and were clearly wanting to get a commission. Tried many samples and wrote down the ones I liked as didn't want to purchase at the extremely high prices. Didn't feel welcomed here and ruined the whole experience for me. To smell fragrances one must have a great atmosphere & ambiance and sadly didn't have either. Won't be back...

Ciara was amazing, took her time to help me select my perfect fragrance. I will definitely come back and buy the recommended fragrances she suggested. She deserves a raise. Bringing my family here for sure.

Real specific thanks to Angelo, served great customer service especially when the store was just about to close. Gave us a history about the company and given us sample smells. He was very patient with us explaining in details which smells would match our personality.

I have been a loyal Bond user for many years, mostly purchasing from my local Saks, or other spots when traveling. While in NY, stopped in this store on October 13th to purchase a 3.3 oz bottle of Lexington Ave. I initially was going to purchase the smaller bottle, as the larger size they offer would not be allowed as a carry-on since it is over the 3 oz limit. The sales girl tells me I am wrong, that she carries large sizes on planes "all the time" when she travels. I asked if I could see a travel size, she proceeds to empty a pocket size spray bottle, pours alcohol in it, pours out the alcohol and sprays Lexington back into it...telling me this was "how we make our purse size bottle" here. The sales clerk then informed me that she had one dual pack purse and large bottle "in the back" and would ship it out right away (along with samples) and save me the sales tax, since I live in CA. Over three weeks have passed and yet to receive my shipment. I contacted the local manager, who was very nice on the phone, informing me that I would have to receive my credit from the corporate office (that is not open on weekends). I emailed customer service, attaching both copies of my receipts, received a response back, asking to speak with me to get additional information. BEYOND DISAPPOINTED AT THE WAY BUSINESS IS CONDUCTED HERE. I simply want my money refunded at this point.

May 26, 2017 they're "manager olga" stole my two oil perfume from there, I bought it and color changed to green so I went to the store and manager olga told me she have to send it to other place to see what they can do, and never heard from her again, I email her few times never answered I had to go back to my country so I just gave up on my over $800 perfumes,

I was able to pick up the staple items for the next year or two. However the experience was not as enchanting as two years prior at a different location, Bond street with my engaging and entertaining Bind expert, why do I want to call him James, correct me anyone. At Madison, Ken's personality I felt was being repressed by either the manager or owner who forgets relationships and customer experience play a huge role in same store business. I had shopped at the Bond St location, but I happened to be on Madison. If given the choice again, I buy Bond, I will just buy it somewhere else in Manhattan.

I never heard of Bond 9 fragrances until I randomly walked into this store on Madison Ave. I initially walked into the store because I liked the display in the window, lol. Upon entering, I met with Lara, who I described the type of fragrances or scents that I liked to wear. The first fragrance that she gave me to smell (Saks for Her) was exactly what I was looking for! Lara was so friendly, knowledgable and very attentive to what I was looking for in a fragrance. She also sent me home with a bunch of testers that I loved trying out. She obviously understood my taste in fragrances, as I loved almost all of the scents she gave me to try! I even purchased another perfume from her (Central Park West, one of the testers). I have to say, Lara is #1. Thank you, Lara, for all your help! :))

The ladies in my life love this stuff. Came in for an Xmas gift. Employee was very helpful and wrapped the box beautifully. She also provided samples of other flavors.