Isabela R.
Yelp
The hell with it, I gave the management a chance to reply to my email or call back regarding a complaint I have, and I followed up days later. They did not care to acknowledge my incident. Sucks I have to go this route. Here goes the email I sent them:
Hi there,
This email is intended in reaching the management. I've been a regular patron of Bonus Room since it's opening, as I am a resident of the neighborhood since 2010. As an avid neighborhood bar customer to your joint and other local places, I've never been treated so horribly by a bartender, especially given a situation that was completely uncalled for.
Yesterday (5/17) I show up to Bonus Room at 4:30pm, I sit at the bar, smiling at the young white bartender who clearly makes eye contact with me. She asks what I'd like, so I order. Then she brashly replied, "I'm not talking to you!" Wow, okay, no big deal. I wait as she takes the order of guy next to me. Then I notice that other people who order after me are being served. After a while, I remind her, "hello, I'm still here" and she says with an uncalled attitude: "you get your order when I say so." So I calmly deliver equal attitude back: "okay, but you don't have to be a bitch about it." She obviously didn't like that, and snapped: "I choose who I want to serve and I choose not to serve you!" So I nicely tell her, "I'm from the neighborhood and have been coming here since this place opened." And she says, "as a matter of fact, I don't want you here. I'm calling the COPS!" At that point I'm extremely bewildered and her audacity of calling the cops (in front of me and others sitting at the bar) for no logical reason other that I said she's "acting like a bitch" -- not saying she is one! She tells police that she has a rude costumer and wants her removed. That's it. Cops ignore her call because I'm not causing any offenses nor did I ever threatened her. And I'm sober! I asked for her name twice and skinny blond girl ignored and refused to tell me.
I left the bar after about five minutes, humiliated for no logical reason other than her own ego. If types of incidences like these require cop calls, then that's a very bad move for your business, and you're employing someone who is unable to handle customer service. I hope you can reconsider her inadequacy for serving costumers. After all, she is getting paid to serve. (And, this is a dive bar in Ridgewood for god's sake, not some ritzy Manhattan joint.)
I'm a huge fan of your bar, have gotten along with all bartenders there, and I hope to continue going and feeling good about my experience there. I'm really not looking forward to burning out your establishment, so I'm hoping you will acknowledge my complaint and justify the situation.
****
I should note that I was the only female patron sitting at the bar section.
If someone's rude as shit for no reason, and you say back, "no reason to act like a bitch," Would YOU expect a cop call?! WTF.