jenniferd246
Google
We stayed at the Shinjuku location. We booked purely because we loved the concept of sleeping in a bookstore/library. As a family of 6 who loves books, we thought it would be a cozy, quiet escape from the city. Unfortunately, our experience was the opposite. This location is on the 8th floor of a building that, unbeknownst to us, sits directly above a club and a darts bar. We enjoy nightlife ourselves, but if you’re someone who can’t sleep through loud music and heavy bass rattling the bunks, you won’t get any rest.||Check-in itself was smooth, though the staff at the front desk were a bit cold and standoffish, but that wasn't an issue for us. However, as soon as we entered the common area and bunks, there was a strong musty smell. We headed to our assigned beds and made them ourselves (which we know is typical for hostels), but the pods were uncomfortably hot, and the pillows were visibly yellow stained, which was very off-putting.||We were surprised to find that there were no lockers anywhere in the facility. When we asked, we were told the only safe storage available was the small safes inside the bunks, but the safe in my pod didn’t even have batteries. I ended up placing my items in a sibling’s safe instead.||The worst part of the stay, and the part we felt was truly unacceptable, was the state of the bathrooms. They looked like they hadn’t been cleaned in months - mold and mildew around the sinks, filthy floors, stained toilets, and even one bathroom light switch with the cover missing, leaving exposed wiring. It felt genuinely unsanitary and unsafe. We were scared to use the showers because of how dirty everything was, so we decided not to shower at all. We were staying for one night anyway so we decided to tough it out.||When it came time to sleep, the noise from the club below was constant and the pods trapped a lot of heat. The a/c wasn’t running through the night.||Overall, we really do not recommend staying here. Yes, it’s cheap, but we’ve stayed in cheaper capsule hotels that were far cleaner, safer, and more considerate of their guests comfort.