Y. E.
Yelp
I bought a book from The Book Bazaar online. I am an academic, and a book collector. I buy dozens of books a year, and sell quite a few myself as an Amazon bookseller. Overall, my experience with Book Bazaar rates as the worst customer service experience I have ever experienced in this industry.
It's a long story, and I'll spare you the gory details, but I'll say that I was left deeply puzzled. If this were a random person selling a book online, fine. But a professional bookseller? What professional bookseller would argue with a customer who complains that a book's condition was misdescribed without even asking to see the book? What professional bookseller would argue with a customer at all? What professional bookseller would stop responding after the customer sent them, on their own initiative, digital photos of the damage to the book? What professional bookseller would write (to a courteous customer) discourteous, misspelled messages in large-size fonts saying things like: "THAT'S REDICULOUS!" [sic]
Overall, I was left with the impression that I tried to extract customer service from an ill-mannered and ill-tempered adolescent. Is that what happened? I wonder.