Matt F.
Yelp
Funny thing is, this place COULD have and probably SHOULD have scored higher with me - but due to simple ineptness by one staff member turned what was supposed to be a fun signing into a hassle.
First thing's first in all fairness - this place is pretty spacious and from what I saw, a good selection of books. It's a bookstore that I would love to have in my area and it's good that they are able to stay in business in a world that favors reading a screen over an actual book (not me, I can't stand Kindles and will keep reading paper over screens).
I went for a signing recently and never being at this particular location before, I decided to call and get some details about certain things that weren't addressed on their website. A guy answered the phone, but I never got a name.
First I wanted to know if I could reserve a book. I was told they DON'T do reserves there for signings - but yes, on the day of the signing, there were plenty of reserves behind the counter with myself even overhearing two people walk in saying that they did reserve a book. Ok, so that's one wrong.
Being that you could only meet the author with the actual book, I wanted to make sure they would have the actual book in stock, but he said they carry "limited quantities" and it would be "first come first served". He indicated that "as long as I had a book, I would be good". So I asked if I was able to purchase a book elsewhere for the signing since I had zero guarantee that there would be a book there - he said yes. Made no sense to me since you'd think they'd have a decent stock of books at their own signing and purchasing the book at their own place would make the most sense, but this is what I was told.
Well, upon getting there at a decent time AFTER spending money somewhere else, I was told you'd HAVE to buy a book there - and yes, there was a LOT on the table. So I had to buy a book from them and was looking forward to the hassle of now having to return my other book where I bought it from all due to the simple ineptness (or laziness) from a paid employee from this location. So that's now two wrong.
My final question for this guy was about taking pictures - to which he said pictures with the author were permitted. I asked if my son can sit with the author and myself for a picture, to which he replied yes. I had no idea of the layout of this place, which is why I was asking this. It was important to me that like, say, a Barnes and Noble, that a signing was a certain way. (Yes, I mention B&N because I've been to signings there and that is the way they're supposed to be done).
When I get there, the author was sitting on a high table and the only pictures permitted were the impersonal way - with having to lean slightly over the table and hope the angle isn't too bad. With my son, I had to hold him awkwardly and take the picture that way. At other places at other signings, I was always able to get next to the author - and before anyone assumes here, yes I know that not everyone wants fans next to them, but I have ALREADY MET this particular author before at a B&N signing and was able to sit next to him for a normal picture. Being that this was primarily for my son, I wasn't too pleased with this situation.
So because of one inept, uninformed, lazy employee - this place gets 0-3 in simple questions. They advertize all the signings they've had and will be having, yet when asked this guy didn't apparently know one thing about it and made what was supposed to be a fun time, into a hassle.
One more thing, if you're going to have people lined up waiting downstairs and it's a humid day, you might think to have more than one fan down there. It's a simple preparation from a place that should not be a big deal since they have so many other signings there.
Bottom line, this place SHOULD get more stars from me, but since one employee didn't know anything, it gets one star. It's too bad too, because when I was in there, some of the other staff were friendly to me and again, this place was a decent size with a decent selection. If I lived near this place, I would shop there. But as it stands now, I will never return here again. It's too bad........