shelby W.
Google
The experience here at the Boost Spa was okay, however I think having hidden fees in your pricing is extremely unacceptable. As a local resident in Newport (live across the street), I understand the culture of tipping. However, charging a mandatory tipping fee and not telling the clients ahead of time is not okay. The massage here is already very expensive, when I got into the room they tried to up charge me again for extras that I had already said no to when booking this appointment! Then after they charge me a mandatory resort fee and mandatory tip. Absolutely ridiculous. After the appointment, I went back through the website (where I booked) and there was no where that stated that this fee would be applied. I will not be going back to this place and this hotel needs to be more upfront about undisclosed costs.
For the price: the vibe of the spa was nice and clean. The massage was nice, but again they tried to upcharge me before hand? No sauna or any other special part of this place except a shower and sitting room with no reading material.
Very unhappy with this hotel and will definitely not be recommending to other people in the area.