Sophia Sem
Google
I really love Bootlegger and go there for coffee almost every day, but this visit on a Sunday afternoon was unfortunately disappointing :(
We came for a relaxed lunch, hoping to read and get a bit of work done, but the service didn’t meet the usual standard. We had to remind the staff about most of our order:
No cutlery was brought to the table; The food came cold; We got regular fries instead of sweet potato; The grilled cheese wasn’t grilled, and the cheese was barely melted.
The food itself was still tasty, but the overall service and energy from our waitress made us feel pretty unwelcome. She avoided eye contact, was hard to get hold of, and seemed uninterested the whole time.
As much as I love Bootlegger and appreciate the quality and consistency at other branches, I left this one feeling a bit disappointed.
I know everyone can have an off day, and I hope it was just that. Still, it would be nice to see more warmth and attention at this location — because the space and the food really do deserve it.