Boots

I stopped by the Boots on King’s Road and had a smooth, pleasant experience. The store is well laid out, making it easy to find everything from skincare to pharmacy items without wandering around. Shelves were well stocked, and the range of products is exactly what you expect from a central Boots location — reliable, consistent, and with enough options for both quick grabs and more specific needs. The staff were helpful when I asked for assistance, pointing me to the right aisle immediately and giving clear information about a product I was comparing. Checkout was quick, even with a few people ahead of me, and the store overall felt clean and organised. It’s a convenient stop if you’re in the area and need anything from toiletries to pharmacy essentials. I’d happily return — it does exactly what you expect, efficiently and without any hassle.

Extremely rude prescription counter pharmacist of an Indian descent. Although being a customer for almost a decade, I had to change this Boots for another pharmacy as I could not believe such poor and rude customer service.

I recently visited this Boots location and had an extremely disappointing experience with the pharmacist. I approached her politely, greeted her, and waited for assistance. Not only did she fail to acknowledge me, but she also refused to engage or offer any help, making it clear that she had no interest in assisting me.While I understand that everyone can have a bad day, there is no excuse for such unprofessional behavior in a customer service role. As a paying customer seeking assistance in a pharmacy, I expected at least basic courtesy and professionalism. Unfortunately, this pharmacist displayed neither.This kind of attitude is completely unacceptable, and I strongly believe that Boots should address this issue. Customers deserve to be treated with respect and receive the help they need, especially in a healthcare setting.

I recently needed to collect a prescription from this pharmacy and I have utmost gratitude to the pharmacist Dafna, who noticed that the GP had mistakenly prescribed a significantly higher dosage of medication than required. If the amount which was initially prescribed had been taken, it could have caused serious damage. I am extremely thankful for such diligent service.

Absolutely pathetic service. Cannot wait for the robots to replace these useless people they don’t deserve a job 7 people in a queue and they can’t be bothered to serve

I came here specifically to say a HUGE thank you to both Dafna and Serkan(from 60 kings road)! They went above and beyond to help me when I was in a tough spot. Not only did they track down the specific medication I needed, but they also emailed my GP on my behalf and even physically transferred the medication from another branch so I could collect it without delay. Their kindness, professionalism, and genuine care made all the difference. Serkan and Dafna, you are absolute stars 🌟. The world needs more people like you. All the best and thank you again!

honestly the most depressing place i have ever been in london or possibly even england. i don’t think anyone who works there or shops there has smiled, maybe ever. i’ve been in here a few times for a prescription and usually am in there for 10x longer than the normal amount of time to be in a boots, simply because there’s hardly anyone working there or they just take 56 hours to move one limb to the counter. the most used sentence at the pharmacy counter is “sorry, we don’t have this”, that is if they even have a pharmacist in the vicinity and they haven’t gone missing, on lunch break, or just not bothering to acknowledge your presence. the point of a pharmacy is to have pharmaceutical products i fear. they also take about 10 minutes to read a prescription, which is slightly worrying. whenever you do get served, it literally makes me want to book a holiday immediately to just experience one ounce of joy, one modicum of hope. honestly, 5 minutes in here is a lifetime of bleak depression. i suggest having a pharmacy with medication in it, some happy staff, and more than one absent pharmacist.

Pharmacy is veryvery kind. I was surprised, she solved my problem. Thank you so much for person who wear glasses. She was very clever and kind