Karen K.
Yelp
I came here with a few of my friends to savour some iced desserts before the winter weather kicks in. By the end, I really wished I didn't go.
I'm not a hard person to please at a restaurant if the food is at least decent, mind you. It's just that good customer service and ambiance have to be in place. What I found at Booyah was a lack of concern for customers and high leniency, both of which created an unorganized, uncomfortable atmosphere.
When we arrived, the single table that seats four was taken up by two gentlemen playing on their phones. We were a party of four and were new customers. We took ten minutes to order and I had hoped that they would clear the table during this time. Nope. Also, during this ten minute interval, the workers even skipped my order when another new customer came in. I wouldn't have minded if they returned to me after serving the other customer, but they thoroughly forgot about me. Dang. After my friends bought their desserts, the gentlemen didn't budge and a worker never asked them to free up the table. It was only after fifteen minutes had passed after we received our orders and were halfway through our desserts (eating while standing up) that the gentleman freed up the tables on their own accord. I'm guessing they finally got the hunch cause I kept staring at them from time to time. However, they didn't leave the store but instead stayed and talked casually with the workers. Apparently, they knew one another, which further confused me as to why the workers couldn't have asked them to free up the table earlier if they weren't regular customers and were instead family, friends, or boyfriends. The last straw was when the gentlemen left and one of them wiped their shoes on the stores' benches and none of the workers reacted. It's possible that they didn't see this, but I was already at a point when I didn't know if the workers were aware of their surroundings to begin with.
I will not be returning. My friends said their desserts were decent, but they also noted to me later that it was uncomfortable in the store due to the workers having skipped me and their lack of professionalism with dealing with their friends/family/bfs while on duty in-store. Unfortunately, I'm giving a ''Boooo'' to Booyah.