ursulad7
Google
My rating of this hotel is based on my experience with the activities they offer. After years of planning my 30th Wedding Anniversary, I eagerly booked my stay at Borei Angkor Resort & Spa with the hope of enjoying their Cultural Night Dining with my family. I was very disappointed by the initial response that we would not be able to participate in this cultural experience because a private event was previously scheduled on the same date, preventing us from attending that cultural night. However, the Guest Experience and Group Food & Beverage Manager, Mr. Samang Touch, was a key factor in my overall experience. He was the most polite and professional person, demonstrating the excellence required for his managerial position, and he proposed an alternative of holding the same activity in the pool area.||He arranged everything with such care and dedication that he allowed me to celebrate this special occasion with my family even better than expected! Every detail he took care of —the arrangements, the decoration, the exceptionally kind service, the dietary restrictions of my family members, the celebration cake, the flowers—everything was so outstanding that my 100-point rating is thanks to his excellent customer service, his kind attention to my request, his outstanding professionalism, and an activity that exceeded my expectations!!||We are also very grateful for the outstanding attention of Vann Bunthoang, who stood out remarkably throughout our entire stay with his extraordinary service!! I take away only beautiful memories and immense gratitude in my heart!! Thank you very much!!!