Nadine F.
Yelp
5 stars for the collection, 2 stars for the awful management of this museum. I won't go into detail about the collection, because everyone knows it's wonderful, you can Google it, and I really have nothing useful to add there. But I am still annoyed by the poor management, so I'll go into detail on that.
Their website insists that you need a reservation and that everything fills up. I tried repeatedly to buy tickets online, but their website wasn't working with any of my credit cards. I decided to just show up and hope they had tickets for the same day. I showed up around 12, and there were only two people in line ahead of me. They had tickets available for EVERY remaining time. So why are they so anal about the reservations in the low season? The tickets are pricey at 20 euros, especially compared to all the other attractions in Rome.
The signage is incredibly confusing, with weird pictures making it very unclear whether you have to check your bags, jackets, and umbrellas, or whether you're not allowed to check them. The security guards told me to check my small purse, but other people with similar-sized bags didn't have to check theirs.
The audio guide costs another 5 euros, and I would consider it to be simultaneously mandatory and not very good. It's necessary because none of the placards have any info beyond just the artist, the name of the work (in Italian only) and the year. So to have any context or background, you need the audio guide. The descriptions are not bad, but the room numbers in the guide do not correspond with the numbers on the rooms themselves.
Instead of just letting you go into this museum at your leisure during the low season, they insist on sticking to their annoying, inefficient policy of making you select a time, and they have appointment times available every two hours. This results in a ton of people all entering at the same time. It gets really packed and is an unpleasant way to appreciate beautiful art. For that reason, I would recommend starting on the top floor while most other people will start on the first floor if you want to minimize the crowding problem. Unfortunately, this also makes the audio guide even more difficult to follow, since it goes in order of the rooms in the intended order and doesn't have any visual cues for the overall room descriptions. Specific works of art do have numbers on them, so you can at least enjoy those.
It's definitely worth going once, especially if you can get tickets online so you don't have to show up twice.