Borrodell Vineyard, Cellar Door & Wedding Venue

Disappointing! Terrible service, expensive, unclean and unloved. The restaurant was particularly bad. We turned on the jets while in the spa bath brown stuff filled the bath and shot out across the room. We contacted them to ask them to clean it, or give us products so we could, and no-one answered the phone, or text. At $500 per night for 3 nights I think it is reasonable to expect cleanliness and responsiveness. Noisy old appliances, which are noticeable in a small space. The rooms are nicely designed and the view is lovely, but the place needs a good service and clean.

Our stay at Borrodell Accommodation was a disaster from start to finish. Given the premium price, we expected a high standard of service and comfort, but instead, we encountered poor communication, inadequate provisions, expired food, and even serious water quality concerns. Booking & Communication Issues Despite booking for six people around October 25th, I never received a confirmation until I followed up multiple times. Calls during office hours went unanswered, and my email wasn’t acknowledged until two days later. Upon arrival, we discovered the booking had been incorrectly recorded for only two people, despite my clear request. Accommodation Issues – Uncomfortable & Poorly Maintained • Non-Functioning Fridge: The fridge did not work, making it impossible to store food or drinks properly. Given the remote location, this was extremely inconvenient. • Insufficient Towels & Toiletries: Only four towels were provided for six guests, and toiletries (soap & shampoo) were only stocked for two people, meaning we ran out after two days. Inadequate & Expired Breakfast • Insufficient Supplies: The breakfast provided was only enough for two people, despite the booking being for six. After raising this issue, extra supplies were not delivered until January 1st, long after we had run out. Even then, essential items such as milk, butter, and jam were missing. • Expired Food: The milk provided was past its best-before date, making it unsafe to drink. This is completely unacceptable at any accommodation, let alone one charging premium rates. Serious Water Quality Issue On January 1st, the tap water turned orange, making it unsafe for drinking and even washing. I immediately called the after-hours number to report this issue and left a message, but nobody ever responded. This was not just an inconvenience but a major health concern, and the lack of response from management was completely unacceptable. Lack of Accountability Instead of addressing these failures, Borrodell’s response was to ask for an additional $500 to cover their booking mistake. This is outrageous considering the poor service, lack of essentials, expired food, non-functioning fridge, lack of privacy, and contaminated water. Final Verdict – Avoid at All Costs This was one of the worst accommodation experiences we’ve ever had. For the price we paid, we expected basic hospitality standards, clean and functional amenities, and professional service—but we received none of these. Between the lack of privacy, broken appliances, expired food, and unsafe water, I strongly advise against staying here. Do yourself a favor and book elsewhere.

I was immediately blown away by the fantastic view of the surrounding landscape from the venue perched atop the hill. Akin, who was on as bar staff was super friendly and made for some fun conversation. The wine was delicious. Definitely recommend, even if you're only going for the view. The drinks are the cherry on top, speaking of which, you can actually get a cherry liquor made from local cherries. Thanks Akin! If I could leave you more than 5 stars, I would 😄 (I hope I spelled your name right 🙈)

We were lucky to be given a voucher. We decided to have our son’s 43 birthday lunch there. Food was lovely, everyone enjoyed their choices but we had no information about what was being served. It was just put on the table and the server left, almost felt like it was just dumped. The main complaint was for the drinks service. Helplessly watch the server pour our $150 bottle of wine over the table … not once but twice. Missing the glass each time as she tried pouring to the centre of the table. No acknowledgment or apology to the one all over the table. She didn’t even attempt to clean the bottom of the glasses that had wine poured all over them. If this was a budget restaurant then we’d just accept poor service but a high valued establishment like this it was very second rate. Very disappointing.

We had an amazing experience at the wine tasting here at Borodell. We were attended by Hakeem who was gracious enough to explain us about the wines included in the menu. He was generous with time and was patient to answer all our queries/ questions. We loved the cheese platter along with the wines. The best was their rose and the moscato (not too sweet) A must visit for everyone visiting Orange.

I visited for wine tasting and have to say they’ve got some beautiful wines. We were looked after very well by Akim (thanks!) and really enjoyed learning about the wines !

Wow !!! My husband surprised me for our 20th Wedding Anniversary. Accomodation stunning secluded with beautiful views. Restaurant Sisters Rock has amazing service and delicious food. Borrodell Wines have filled our wine collection. Thank you Gaye and Team for an amazing weekend . Can’t wait to return .

We stayed for 3 nights and had such a fabulous time! Friday night drinks and cheese platter at the Skybar (perfect view and wine), dinner at Sisters Rock restaurant (to die for food and wonderful service), accommodation in Truffles (peaceful, private, perfect). Gaye made us feel so welcome and made sure the cottage was supplied with a beautiful breakfast to start our day. It was the perfect spot to base our time exploring Orange. Would highly recommend this as a place to get away for a few days, we wish we could have stayed longer!