BOSS Menswear Shop

I’m writing to share feedback about a recent visit to your store, as I believe it’s important to highlight both customer and staff experiences. While I was paying for a bag and my husband was purchasing other items, I informed the sales assistant — who I believe may have been the manager — that we would be paying separately. She turned to my husband and said “naughty,” which felt inappropriate and unprofessional. When I reacted, she explained it was British humour, but the comment felt uncomfortable and out of place in that setting. Later, we noticed that the bag I had already paid for was added to my husband’s receipt. When he questioned it, she stated it was to “save paper” and assured us he wasn’t being charged again. Still, it created confusion and added to the tension. My husband expressed his discomfort, and I stepped away while he completed the purchase because the atmosphere had become so unpleasant. In addition to our experience, I observed the same assistant speaking to her colleagues in a very rude and abrupt tone — for example, instructing someone to “get upstairs or u will fold these clothes not me” in a sharp and dismissive manner. It made the environment feel tense for both staff and customers. Even if there were internal conflicts, they should not be visible to customers or affect the store environment. We noticed that we weren’t the only ones who felt uncomfortable — other customers around us appeared unsettled as well. We truly value good customer service, and this experience was disappointing. I hope this feedback is taken constructively, as we believe in creating respectful, welcoming environments for everyone — especially when it comes from those in leadership positions.

Outstanding customer service received by Isabella. Isabella went over and Beyond to help me find the right jacket and size. Her customer service skills were second to non.

Lovely experience here with an array of Hugo Boss men’s wear and women wears as well. Their staff are pretty friendly and attentive as well. They helped us all through and made our shopping experience worthwhile. Love Hugo Boss because of the luxury and affordability

Had a great experience shopping here and the staff was really friendly and helpful!

I had one of the worst customer service experiences at the Hugo Boss Oxford store. The manager (cashier number 59580) was shockingly rude and dismissive, showing no skill in handling customer complaints and leaving me completely dissatisfied. She was not only unprofessional but seemed entirely unfit for her role, lacking basic competence and the courtesy you would expect from a brand like Hugo Boss. This experience left such a negative impression that I would hesitate to return to this store. I strongly hope Hugo Boss takes steps to address the serious gaps in service at this location.

Great store. Good design. Perfect customer service and store manager. I needed a suite quickly, because my luggage was lost and they organised the right size and tailoring in few hours :) Now on, I’ll try to visit this BOSS store. Certainly recommend to friends.

Great location and building, i love the design of the store and the whole building more than the collections.

I text HUGO BOSS Saturday the fifth Of October 2024 Asked if they had beanie cap in white Yes, we’ve got it. Come down to our store and pick it up. Travelled from Battersea Which is about 40 minutes To get there for them to say sorry we don’t have it. You can check out the text below that I got from Boss Oxford Circus to confirm they had it in stock they didn’t. I went to Regent Street they didn’t have it there. Why have they got it on their website? Is this against trade description breaking the law on advertising? Something they don’t have in stock at all? Especially beanie with white logo from Scott Bryant