Perla Janeth Madrigal Iribe
Google
DONT BOOK WITH THEM!!!!!!!… I did my reservation MONTHS ago, for no reason they cancelled my reservation one week before my trip, I’m going from Mexico to Thailand, this is a really long and planned trip, they said “it was cancelled”, no reason, no explanation, no nothing… just cancelled, HORRIBLE CUSTOMER SERVICE!, I contacted hotel directly and the lady said she can not help me because she is not the one who cancel reservations and reservation team are in Indonesia, not Thailand, so then she can not do anything…. I send an email and no options offered, just they cancelled without any reason, but I know they cancelled because I got a good price and they preferred to give my booking to another person at a higher price…. UNPROFESSIONAL!!!!!!!!!!! If you like me are planning a trip to Chiang Mai, DO NOT BOOK WITH THEM, they will cancel reservation just because they want.