Boston Art Hotel

Room 118 was okay lovely tall double doors with little balconies with views of street. plenty of room in wardrobe with draws and safety box. TV good size. Staffs English better than my Italian, super helpful and very professional service from all members I engaged with. Enjoyed my breakfast, Continental buffet on offer with excellent fresh coffee served and made to order, Again morning staff were great and friendly couldn’t do enough for you, a credit to the hotel. Hotel decor was great with interesting art. Good central location in city and I would definitely stay again.

The hotel has a lovely atmosphere; however, the facilities were below expectations for a 4-star property. The floor was not clean, the room was very basic and there were no refreshments available, such as tea, coffee or water. The hot water and shower pressure could also be improved. While I appreciated the design and the breakfast (with the exception of the eggs, which were inconsistent in quality), the layout is not ideal for blind guests, as there are several hazardous corners. That said, the cappuccino was excellent and the waiter was very pleasant.

Stayed for one night in beautiful Turin. Great selection of food at buffet only took photos of Halloween display. The hotel amd room is comfortable and well lit some of the rooms could be updated but very comfortable. Cosy communal area and a piano. We were able to walk to most places a 15/20 min walk to Porta Nuova station. Would recommend return if not just for the Halloween breakfast homemade as tasty as effort put in. Also in town would recommmed checkout the cinema museum.

I don't know what to expect, actually, because the room was affordable. I feel like for being a 4-star hotel, there should have been some sort of service. There wasn't a phone in our room, or anything in the mini bar, even though we had the booklet with what the hotel provided. I wonder if the lack of service had been due to booking through Booking. We were on the first floor and the room was just decent, which made me wonder if we had got a different treatment compared to the other guests. The location was okay Turin being such a flat city, so a 40min walk to the more central area was not an issue. I'm not sure I'd return, though.

Our check in was courteous and fine, the ground floor public rooms had marble flooring, a spacious small library, but the out door space at the rear where smokers go was filthy, cigarette ends on the ground, leaves, dirt, uncleaned, spaces, empty plates not removed from tables. Not a great, first impression. We then took a very small, old, two person shaky lift to our floor. Historic, but fun. Then....a bedroom that was a dirty hostel. After discussing our disappointment with the receptionist, there are two receptionists we were told, used to be seven, two cleaners, used to be many more, and learning that the new hotel owners had cut staff and amenities, we asked for a different room. None available, because in many rooms the aircon was broken, so we could not be moved, as it would be worse for us. Next morning breakfast was mediocre, air con not good. We were moved shortly afterwards to the room next door to an 'upgraded room'. It was another dirty hostel, similar to the first. Not filthy but unclean, I get that, if the cleaning staff have been cut. Time for action. We took circa 20 pictures of the disappointments we had experienced, and the next day we were moved by the travel company we had booked. Then things improved, when we were moved to the Residence Sacchi, on via Sacchi, literally around the corner from the disappointment we had experienced. I recommend this place. First class apartment, lounge, kitchen, great bathroom, loads of space, no views but that did not matter. Check in, help with travel, restaurants, no trouble at all. Exemplary. Thank you Via Sacchi. The management of Boston Art Hotel please improve your hotel, the comments are dreadful, you have much potential, and you completely spoiled the first few days of our holiday, and cost us money! We had to pay tourist tax twice! I emailed your hotel about the bad, new reviews before we left the UK and asked for a good room, but did not receive a response, Shame. Never mind. Italy is special.

We had five nights here recently, 13th-18th August. Found the hotel clean, stylish, & comfortable. Rooms were fine, had ample storage, lighting, plug sockets, etc. Air Conditioning was great, it was 36C outside! Breakfast was plentiful. Bathrooms old fashioned but worked perfectly. The best thing was the staff, particularly on reception. Everyone was so friendly & helpful, & went out of their way to make our stay the best it could be. I had issues with my original booking (through booking com), but the management dealt with it admirably & I'm very grateful for that. This hotel has had some poor reviews but I can't find one single thing to complain about, except perhaps the bar & restaurant being closed for summer, which we knew in advance. I'm at a loss to see what others have complained about! Thoroughly recommend this hotel.||Alan (Room 206).

This hotel does not meet 4-star standards. Rooms are poorly cleaned, staff rarely speaks English, and many are unfriendly. Water is not provided in the room and must be requested, sometimes with hints about payment. Breakfast quality is poor — expired meat was served for several days in a row. But the coffee is amazing. The only positive aspect is the location, about 20 minutes from the city center and close to the train station

Fabulous 3 night stay. Staff were friendly and very helpful, room was decent size with plenty of storage and a useful fridge. Breakfast was great, huge choice of hot and cold buffet with veggy and gluten free options. Would definitely stay again.