Boston Art Hotel

We had five nights here recently, 13th-18th August. Found the hotel clean, stylish, & comfortable. Rooms were fine, had ample storage, lighting, plug sockets, etc. Air Conditioning was great, it was 36C outside! Breakfast was plentiful. Bathrooms old fashioned but worked perfectly. The best thing was the staff, particularly on reception. Everyone was so friendly & helpful, & went out of their way to make our stay the best it could be. I had issues with my original booking (through booking com), but the management dealt with it admirably & I'm very grateful for that. This hotel has had some poor reviews but I can't find one single thing to complain about, except perhaps the bar & restaurant being closed for summer, which we knew in advance. I'm at a loss to see what others have complained about! Thoroughly recommend this hotel.||Alan (Room 206).

Our check in was courteous and fine, the ground floor public rooms had marble flooring, a spacious small library, but the out door space at the rear where smokers go was filthy, cigarette ends on the ground, leaves, dirt, uncleaned, spaces, empty plates not removed from tables. Not a great, first impression. We then took a very small, old, two person shaky lift to our floor. Historic, but fun. Then....a bedroom that was a dirty hostel. After discussing our disappointment with the receptionist, there are two receptionists we were told, used to be seven, two cleaners, used to be many more, and learning that the new hotel owners had cut staff and amenities, we asked for a different room. None available, because in many rooms the aircon was broken, so we could not be moved, as it would be worse for us. Next morning breakfast was mediocre, air con not good. We were moved shortly afterwards to the room next door to an 'upgraded room'. It was another dirty hostel, similar to the first. Not filthy but unclean, I get that, if the cleaning staff have been cut. Time for action. We took circa 20 pictures of the disappointments we had experienced, and the next day we were moved by the travel company we had booked. Then things improved, when we were moved to the Residence Sacchi, on via Sacchi, literally around the corner from the disappointment we had experienced. I recommend this place. First class apartment, lounge, kitchen, great bathroom, loads of space, no views but that did not matter. Check in, help with travel, restaurants, no trouble at all. Exemplary. Thank you Via Sacchi. The management of Boston Art Hotel please improve your hotel, the comments are dreadful, you have much potential, and you completely spoiled the first few days of our holiday, and cost us money! We had to pay tourist tax twice! I emailed your hotel about the bad, new reviews before we left the UK and asked for a good room, but did not receive a response, Shame. Never mind. Italy is special.

A clean hotel good wifi. The fridge is cold. The bad was very hard and the air conditioning was very poor. The room was basic and lacked personality. There was no picture of turin which was missing in thr room. Maybe some art could have been nice like a few more pictures. The staff were friendly but they did lole to say no a lot and send us to the local shop.||Turin is a beautiful city but be aware that a lot of restaurants and businesses close down over August.

This is a very basic 4 star hotel, although the colleagues working there are quite nice. The rooms need updating as various things don't work well. Our bathroom was quite small and old. The breakfast is OK, but could be much better with a bit of effort. That said, if you book a few months in advance you can get a good price.

Stayed here middle of August for 5 nights with my fiancée and some friends. The rooms we stayed in were originally not clean and had stuff everywhere, so we were moved multiple times until a room was found that was actually acceptable. ||I received multiple bites throughout the trip and found bed bugs after the third night, and was moved to another room, with again the same problems as the room not being cleaned or ready for someone to move into. ||The room we eventually stayed in was then not cleaned for the remainder of our stay. The bar was also closed for the entire stay and the A/C was not available in some of the rooms we stayed in.||There were also ants in some rooms as well. ||However, the breakfast was nice and the coffee was made to order, which was lovely. The staff were friendly and were happy to help us out.||Overall, I would say that the hotel needs some serious work to make this anywhere near the 3.5/4 stars advertised online. I would not recommend this hotel to anyone.

I recently stayed here for two nights and had a mixed experience. On the positive side: the breakfast was excellent, and the interior design of the hotel was beautiful. However, I felt it was absolutely unsafe to leave my belongings. My personal items were disturbed (opened and used!? I informed reception n manager, they said it never happened before, that's all). Apart the shower had a damaged hose that sprayed water everywhere. This not only compromised my comfort but also raised concerns about safety. Given these issues, I cannot recommend this hotel and will not be returning.

For a hotel rated 4 stars, I would give it a 2 at best. There’s no way this property meets the standards of a 4-star hotel — it should be downgraded to 2 or 3 stars. The air conditioner didn’t work, the room had a bad smell, and the bathroom had a water leak. There was visible dust everywhere. I’d also like to highlight an issue with the breakfast staff. Bald male staff member was rude - appeared angry, didn’t return our greeting and looked at us like we are different species. That's unacceptable in hospitality.

We booked this hotel since it was a part of a voucher we received. ||However, upon arrival:|- parking spaces are very very limited and expensive; 15€ a day. |- when using parking, you have to give the hotel your car keys.|- no warm water in the hotel room, had to be switched rooms. Even there, shower needs to be left on for 5 minutes before the water becomes luke warm.|- there’s mold in the bathrooms.|- you barely get any toilet paper, 1 small roll. |- room doesn’t lock from the inside.|- breakfast place is way too small for the amount of people who have breakfast. Breakfast is also pretty limited and not very nice. ||Positives:|- mostly friendly staff.