Boston Marriott Long Wharf

The hotel design is beautiful, and my room was comfortable, though it’s definitely starting to show some wear and tear. I had used a suite upgrade, but it appeared I was placed in an accessible suite—the bathroom was filled with grab bars and, surprisingly, had no hooks or towel racks anywhere. I checked behind the doors and walls—nothing. A small but frustrating detail. I also needed to print something and found both “business center” computers behind the concierge unusable—one was missing a keyboard, and the other didn’t work. Thankfully, the staff were amazing and helped me print from their office, which I really appreciated. The M Club Lounge was a highlight—comfortable space and very friendly staff. Breakfast was nice, and the service there stood out in a great way. I was also recognized at check-in as a Titanium member, although it only happened because the mobile key I was issued didn’t work in the elevator. That was frustrating, especially given my late arrival at 11pm and early departure at 9am—I really needed the mobile key to function smoothly. What left the worst impression, though, was the $35 daily “resort” fee. As a Titanium member staying only one night, I got absolutely no benefit from it. The restaurant credit didn’t help since I only had time for the included breakfast, and the three “city excursions” were unavailable during my stay. I realize the fee was listed during booking, but it still felt like a pointless charge—a money grab that added no value and left a bad taste. In summary: the staff were excellent, the M Club Lounge was great, and the room was mostly comfortable—though not perfect. But between the broken business center and the unnecessary $35 fee, I’ll likely choose a different Marriott in the area next time.

This hotel charges luxury prices, but I felt ripped off. First the good points the location is excellent for tourists. It was near the aquarium, the North End and Fanuel Hall. The lobby was very large and comfortable. The fitness center may have been the best one i've ever seen in a hotel . The amenities in the room were not so luxurious. The room was cramped. The bathroom had no place to hang a towel, so towels had to compete for space on the smallish counter around the lavatory. There was no microwave or writing pad, although I was able to get paper and a pen in the business center. The cabinet containing drawers and the refrigerator could not be opened all the way because it bumped into the sofa. At first it tried to charge me $10 a day to use the internet, but eventually relented, when with some difficulty I proved I was a Bonvoy member. Worst of all was the $35 "City Fee" which could be used for a $25 credit in the restaurant. However, when I went to the restaurant to get a light breakfast of OJ, coffee and oatmeal which appeared on the menu, I was told that I could not order off the menu, I could only get the buffet for $34 + tax and trip. It was quiet and the bed was comfortable.

Our experience at the Boston Marriott Long Wharf was absolutely amazing from start to finish. The location couldn't have been better – right on the water, close to everything we wanted to see and do.||The service was truly outstanding. From room service to the Waterfront restaurant, every detail was handled with care and professionalism. A special thank you to Liana, who went above and beyond to make our stay feel personal and memorable. Also, huge thanks to Manny for his impeccable service – he ensured every request was met with efficiency and kindness, making our entire stay seamless.||We stayed in a suite on the 6th floor, which was spotless, spacious, and extremely comfortable. Our server at the restaurant also provided excellent service, contributing to a wonderful dining experience.||Overall, this was an exceptional stay. We highly recommend the Boston Marriott Long Wharf and look forward to returning!

The room was average but the location is perfect and is probably the nicest thing here besides the bar with great a vegan option & excellent customer service. The only reason why I went to the bar everyday was because the lady at check-in said the destination fee of $30/night would be credited back if I used the bar or room service charged to my room. Unfortunately, I do not see that credit back into an account and they do not have an email address to contact them with the bill. It’s just inconvenient to contact them and to even realize that the credit wasn’t added back, so you really have to look at your invoice. If you don’t, you would probably not notice it either.||The staff at the front desk during the night before and the day I checked-out provided excellent customer service though.

Great location. It's centrally located and close to the airport. This was our second time at this location. Rooms were clean but the staff wasn't as helpful and informative as the last time. Not quite up to the customer service standards of many of the other Marriotts we stayed at in the past either. All in all, not too bad but they need to brush up on their customer service skills to bring this hotel up to the quality and excellent standards that Marriott exudes.

We are cape cod wedding photographers and have shot a few amazing weddings at Marriott Long Wharf. The property, venue design, food and staff were just so incredible. Everything was well managed and beautiful and everything went off without a hitch! If you are getting married there I cannot recommend enough!

The hotel and staff exceeded my expectations for providing an enjoyable and memorable experience for our family trip to Boston. I called three days ahead of time requesting an early check-in for us at 11 AM and was thrilled to learn the room was ready when we arrived despite being sold out the previous night. We were able to visit the pool twice and were the only ones there for much of the time. ||The resort staff was very friendly in every interaction. I was especially impressed by the Waterline, waitstaff and bartenders have done more to make us feel at home. The M Club provided basic amenities throughout the day, featuring a breakfast buffet menu with many high quality options to get the day started. ||For folks visiting the aquarium, the location can’t be beat offering easy access right next-door. For families , the Christopher Columbus Park playground was close by with plenty of space for kids to enjoy. ||We will absolutely be visiting again for our next trip to Boston. Thanks for a wonderful stay!

Nice hotel in a perfect location for tourism. Staff is amazing - super helpful and courteous at check-in and again shortly after when we locked ourselves out 🙂. The location is prime. It’s right next to the New England aquarium, across the street from Faneuil Marketplace, and surrounding by good restaurants. Oh yeah, the transit station is 30 feet from the front door. Got a room with a nice view of the wharf and tour boat gates. Rates are high (that’s Boston), but comparatively, they are a good value for the location.

Fantastic hotel with a friendly staff! I stayed here for two nights during a work event and absolutely loved the location--just steps away from great spots like Sail Loft, Quincy Market, and Legal Sea Foods, plus it's right across the street from the New England Aquarium. It's a bit on the pricey side, but totally worth it for the unbeatable convenience and experience.

This hotel has a fabulous location. That is the best part about the hotel. It is right at the start of the North End and is walkable to the Seaport and Haymarket, North Station and South Station. It's right at the waterfront and the tourbusses are right at the door as is the Aquarium and the water taxi. Restaurant is nice if limited. The rooms are clean, staff are great! But this does not feel like a luxury hotel despite being priced such. The room service is on an app. I really hate that. A problem with the tech happened and it double charged and so I had to deal with that. Food was ok, not great, which is a bummer in this location where there's amazing food everywhere. Next time I'll to take out delivery from somewhere better. That said, I'd stay here again if the price is right. The Boston hotels vary wildly so it's best to check four or five and see which is lowest when you want to visit.

I really like the Boston Marriott. The employees and service are excellent. I definitely recommend this hotel.

Although we have fond memories of this location on a previous stay years ago, I will not be returning. My daughter had reserved three rooms under her Elite status. My husband and I checked in first, however my son was immediately charged over $6000, which was obviously an error. The front desk staff (although very pleasant) could not get this corrected until after we left. In addition, our room had a constant dripping sound next to the bed, which we recorded and showed to the front desk staff who assured us that they would report it. This dripping sound only got louder each day and was never addressed. I want to point out that each staff member tried to help and my son did receive a small discount, however at almost $2000 for a 3 night stay, it just wasn't worth the mechanical and technical issues we encountered.

Had a great stay here with a business event. Great open space inside, nice lobby (on the first floor, "L" in the elevator, or take escalator), lively bar area, and the M-Club lounge (behind bar). Rooms were clean, many rooms have great views of the water harbor. About 5-7 minute walking distance to the yummy flavors and smells of the historic North End area north- west of the hotel! Other great food options is the Sail Port right past Joe's north of the hotel, or Legal Sea Foods across the right entrance. Perhaps a 10-15 minute drive from Logan airport, which you can see across the harbor. Very pricy hotel, due to its location.

The Marriott Long Wharf is a beautiful, upscale flagship property within the Marriott hotel chain. The hotel is situated on water with all of Boston's best attractions within walking distance. I just chose the hotel because it's sexy. Walking into my room, I see the upscale bathroom fixtures. And I loved the shower products, another upscale touch. My bed was very comfortable, I had a great night sleep. The noise level was low after hours. When I woke up, the valet had my car ready and off I went. I had a great stay at this beautiful Marriott Hotel, highly recommended.

Spent a week here and had a great day. Housekeeping was terribly efficient and responsive. Had a suit dry cleaned and it was delivered as promised on time. Front desk staff was helpful in every interaction that I had.Facilities were clean. The M club is very spacious, but they mainly focus on breakfast. They put out a great spread for breakfast, but don't do much in the afternoons or evenings. Just really chips and snack bars in the afternoon. However, it is located adjacent to the waterline bar, and they provide great service. Overall, solid Marriott property

Please note that the M club is under remodeling. Location was convenient to experience the wharf, restaurants, and shopping. Many tours and trolley operator are right outside the hotel to help you explore the area. Starbucks is on the bottom floor. Everything was about $10-$20 ride-share away instead of paying $70 for valet. Check-in was easy. There was a hiccup when we checked out due to continental breakfast included since the M club was not available. No vouchers were given to us during check-in and only buffet was available on a Sunday. Check in agent told us it will be taken off our bill. We were charged for the buffet but the front desk was able to correct it. We did have to plea our case because we did get conflicting information. Other than that minor glitch, the room was comfortable and the location was great.

A quick weekend getaway for my husband and I. The hotel was clean and had numerous accommodations and amenities. We loved being in the heart of the North End with lots of places to walk to. The hotel was clean and the staff was friendly. Our room was a bit small, especially the bathroom area. It worked for us. But if we were to stay longer I would have preferred a larger room.

This hotel is perfect if you wish to explore downtown, the North End, or the Seaport areas. The aquarium is right across the street if you wish to visit. We were upgraded to a harbor view and the views were fabulous. If you get a city view room there is a patio on the 3rd floor with the same harbor views. The hotel staff was beyond friendly and professional. If you need a nightcap the staff and especially the barkeeps are personable and they do pour a good cocktail. The hotel gym was more than adequate and if you do a little searching there are filtered water stations on each floor. You also receive a $30 credit that you can use at the bar, restaurant, or for some tours. The Exec club is closed on weekends (Boooo!) so we used our credits for cocktails and food. There is a Starbucks on street level but get there early or there is a healthy line.

It's pricier than most hotels, but you can't beat the location! Perfect spot for my mom to get around to key spots - the tours, the aquarium, and good food. When she didn't go out with us, she sat in the window and enjoyed the view of the harbor. Our rooms were clean and nice. Also, EVERY SINGLE staff member was friendly - that's rare and delightful!!

A beautiful hotel in an outstanding location! The valet appears to be 24/7 with hardly a wait. Check in was super easy, and my room had an incredible view. The room was very clean, and housekeeping was very thorough. I was able to walk to restaurants and enjoy the local area. Super close to the North End, and Legal Seafood is directly across from the hotel, as is Provisions (a local pub). Highly recommend!!

Still a great place, but some details have changed since my first review. If you are not a rewards member, there is a fee to use wifi. There are 2 tiers to choose from and the faster service, of course, costs more. If you are a rewards member, the basic internet access is free and I had no problems with it. It was fast enough for us. There is a fee for the faster service for rewards members. The option to use your phone as a remote has apparently gone away. I did not see verbiage this time, but I'm sure it's not really wanted/needed, anymore. I also didn't see an umbrella this time. Our experience of staying here did not change. Great staff. Very accommodating. The Valet is very convenient and they're really nice and helpful. The nightly parking fee did go up to $70. Thoroughly enjoyed our stay and the amenities. Such a convenient location and walked everywhere. We will be staying here every time we go to the North End.

We came here on a spur of the moment trip to Boston from Rochester, NY. We arrived on the second night of the harbor fest. We had a great time viewing the fireworks from the rooftop and the next day relaxing on the pool deck. We ate a late lunch at Waterside restaurant in the hotel and that was great after a 6 hour road trip. The room was spacious with a comfortable layout. The bathroom is modern and clean, the bed a bit soft butbi love firm beds so it may be comfortable for others. Our view was looking directly at the aquarium. Delicious and filling! The hotel is beautiful with lots of amenities. My favorite part is the location cannot be beat. It is directly adjacent to the aquarium and Christoph Columbus park. The harbor is steps away. Fennel Hall and Quincy market is less than a 5 min walk. Park your car with valet and we never needed it again until our departure day. Would recommend this hotel.

Oh what a stay, the valet are so cool and nice so from the start to check I'm everything was amazing. It's such a beautiful hotel with so many rooms. Some which face the city and is gorgeous. They have umbrellas in the room and it smells so good everywhere. They have a pool and gym. The location is amazing and perfect for touring Boston. The bed feels amazing, the rooms are gorgeous. The bathroom showers also have the detachable hose. The shampoo and Conditioner is a Lil meh but they have all that in the shower for you. It's really is beautiful.

Only there for a night but it was clean, comfortable, and exactly what we needed after a long day of traveling.

It is a nice hotel BUT given what they charge for a night (I paifd $450), it is absolutely not ok. The room was a decent size with two queen beds. The beds themselves were comfortable but the comforter was very thin. The AC was not working properly - the room was cold and the AC couldn't bring it up to temperature - I had it set to 80F but was still cold. I slept with two comforters. I don't expect much from a hotel room, but I want a nice comforter and heating in the cold months. That should be a given. They had an event at night and it was pretty loud which made it hard to sleep. The WiFi was not working and the front desk was not helpful at all. I had to make a personal hot spot with my phone. I won't be staying with a Marriott anymore. Two bad Marriott experiences within the last 30days.

Great front staff welcoming us to the hotel. She recognized our status with hotel. Even though we arrived at 10 am within 30 minutes, we had our room. Lovely view. Staff was also outstanding in the lounge. Next time we are in Boston, we will stay here again!

The best thing this hotel has is the location. They honestly have the best location if you are doing all the touristy stuff. Right across the street from Quincy Market, very close to the North End and to the aquarium. I saw a lot of people complain about the $30 destination fee but I thought it was great. The destination fee covered two tickets for the historic trolley, which you can take right outside the hotel, and two tickets for the liberty trail tour. We also went to the bar the two nights we stayed there and had drinks and used the $30 credit. Now...the staff is nothing special, they are not rude, but they do the bare minimum. This is definitely a hotel for families, they are kids everywhere! Running and screaming and calling for their momma...24/7...So if you are a millennial that values your worry free/ childless life...avoid this place at all cost. Also, their lounge is closed on weekends and only open until 10:30am on Fridays...feels like a rip off to me but oh well. The hotel is nice but definitely not worth the price.

I give this hotel mixed reviews. I was there for a work trip. I arrived late from delayed flights and the front desk agent that greeted me was short on the phone before my arrival and short with me when checking me in. He was not very helpful and insisted there was no manager or supervisor at 1130p when I checked in. The next day he was still short with me. Notwithstanding upon arrival and room assignment I was welcomed to my room with a bag of garbage and dirty laundry that was there from my check in until the next morning 830. I can't believe no one from the hotel picked that up overnight. My room shower also had hair , from another renter, and I had asked to be moved to another room and he asked me to wait till the next day. All this aside of one bad employee and cleanliness, the second room assigned to me was very clean and acceptable , the staff at the Starbucks downstairs , the m lounge and the valet staff were very helpful and polite. The hotel has an indoor pool and nice large gym. The location of this hotel is very central and right at the aquarium train station so no need to rent a car if you fly into LOG.

Pros : location and staff the room was nice. Cons: you can not control the temperature in the room and there was no fan in the bathroom. My hubby did so good with this location. We were in the heart of everything! This location is an easy walk to the Boston you see on television! I would definitely recommend. I am only dinging this place a star because of the cons, however if we ever return to Boston we definitely stay here again.

Overall 3.5 Stars: Let's start with the pros: it would be hard to beat this location next to the water and several restaurants and available tours along with the vendors in what I called the square area. Customer service was solid, the indoor pool is located on the 3rd floor with a patio area that overlooks the water so you can lounge out there if you want. There are a couple of restaurants that look decent though we didn't go to them. The coffee place they have on the lobby floor serves some good drinks though they can be limited in what they offer. The bed and pillows were okay for a hotel. The cons: This is for room 406. We couldn't control the temperature in our room so it was never cool, comfortable but too warm when it was time to sleep. There was no exhaust fan or if there was it didn't work. Speaking of the bathroom how hard would it to be to add extra hooks to hang towels? There was only 1 hook /space to hang towels/wash cloths/hand towels. The mini fridge didn't work the light is on but it doesn't cool anything. $65 a night parking For room service you are already paying a 30% markup from what a nearby restaurant on the water charges for food, for mediocre food, but then they also charge a mandatory $5 fee on top of the huge increase in price and then gratuity isn't included.

Great location, we loved this hotel in years past. Sadly the service has declined drastically. Our family travels across country to visit Salem each year for more than two decades & we've always stayed at the king wharf. Sadly this is our last stay. We booked two king suits with a water view a year ago. Upon check in we were given our key cards and off we went to our 1 king suite with water view & 1 building view no water. Neither a suite, standard king rooms. I call down to front desk & im told the manager would reach out to me in the morning. It was late so I accepted. Night 1- The bathrooms have wall tile, covered in pubic hair! How does this even happen?? Over the door way & above robe hook? I call down to ask for someone to come clean the walls for fear it would fall in our hair or onto our clothes. Told someone was on the way- nobody ever came! Morning 1- no call from manager, no cleaning of the tile walls. I call down to front desk, remind of the hairy wall tile & assured it would be taken care of during regular housekeeping. Manager hasn't made it in yet but I'm on the list to call when he arrives. I let the person know the rooms are fine just reduce the rates from suites w water below rate to standard king rooms plz. We leave hotel for the day with confidence all would be right when we return. Night 2- we return from a long day out, lots of walking & we're pooped. Return to our rooms, tile walls STILL hairy, no calls. I call again to the front desk, promised again housekeeping will be notified and cleaning will be completed in the morning. Oh and sorry the manager is gone for the day, gave my number and name again to relay to the manager. Morning 2- refrigerator isn't working. How do I know? Because our leftovers are warm inside the refrigerator. I call down to the front desk to be told "an engineer will need to be scheduled, I'll let you know when we get that done." It's been 4 hours and no call yet, tile still hairy, no manager on yet either. I'm beginning to wonder if there's a manager working here at all. This makes us so sad, this was such a nice hotel before, clean rooms, great service. Speaking of service, no more room service! Don't order from the QR code "a la carte" menu, it will arrive cold like our eggs Benedict & lattes did this morning. It's not true room service, no rolling cart, no dishes. Plastic ware, cold coffee and cold food for a small fortune! We'll be here another 3 days & I don't feel optimistic about anything changing. I am saddened by all this, disappointed is an understatement. Never again will we stay at the Long Wharf Marriott!

An OK hotel - huge, impersonal, and kind of charm-free, but incredibly over-priced. Beware of the fine print when booking through Mariott - they claim all fees are included, but then a day after I checked out I got hit with a "resort fee" (Resort? What resort?) which wasn't cheap. I think there are far better, more interesting options in Boston, especially in the waterfront area if you want to be by the water.

Better security .my 69 year old wife went down for water at the front desk a man approached her and insisted on her buying him candy he was ossify the poor excuse of a man at the front desk ignored her despite pleas for help she payed for the candy in fear of getting hit the Poor excuse of a man behind the desk didn't even acknowledge her desperation I called security for a picture of the man only to be alert I was told no

Stayed here for work and enjoyed the hotel and food! Bed was comfy and clean. I didn't use the gym or pool, but it has a nice view from the 3rd floor

Great hotel!! Comfortable beds. Excellent location. Nice extras such as large in-room safe, very large exercise facility, laundry room. Several water bottle filling stations around the hotel. All hotel employees that we interacted with very very helpful and friendly.

2-star experience in 5-star location with 4-star prices. Avoid. I arrive at 11pm or so on a Tuesday night to a dead empty lobby, empty reception desk, and "press button for service" sign. Am I in a $50/night Motel 6 or a $450/night premium Marriott on Boston's long wharf? Sadly, the latter. Why is everything closed? If just two people are drinking $17 martinis at one per hour you should be making money? (And they'll attract others.) AFAICT, state-imposed Covid-restrictions ended in May. I'll learn more from my Boston friends tomorrow, but right now it's puzzling. Btw, this place has a great setup to handle Covid -- lots of space, spread-out tables, high ceilings, etc. Anyway, after the person who seemingly preferred to do nothing behind the wall to doing nothing at the reception desk sauntered out, I got my key. The little "store" next to the check had pretty much bare shelves. Bags of chips. Not a wrap or anything resembling real food to be found. Not a beer, either. Room itself was fine except the air conditioning makes a pronounced click -- loud and startling enough to wake you -- which it did several times. Marriott, brand wide it seems, has eliminated traditional room service, replacing it with A La Carte, a poor replacement featuring mostly what I'm guessing is premade, packaged food served in paper cups and delivery boxes and bags. If you like eating overcooked eggs on a paper tray with a plastic knife and spoon (they forgot the fork), then you'll love it. Otherwise, not so much. Think an in-house Uber Eats with software that doesn't work (lots of bugs) and a highly restricted menu to pretty average food. If you have time, you may as well use the real Uber Eats instead, which is what I did the night I arrived and everything was closed. By the way, what was this thing doing in my room when I arrived? If you need it to fix / dehumidify the room, then well, maybe you should take it out -- and it wasn't even running when I got there. One time, last time.

I'm a Marriott ambassador member and had an incredible experience until it wasn't. Not sure if it's because I'm a gal and the gentleman up front isn't ok with that. But I'm really shocked - spent a lot of nights working and grateful for all the kind Marriott team that has taken care of me along the way.

Service was very good. Room was large, clean and comfortable. No matter what Marriott we stay at, the bedding and mattress is always top in comfort. Location was AMAZING! So much to do and see. Restaurants and bars were abundant and all walking distance. Definitely worth the experience. We only stayed one night because we had somewhere else to be however we were able to take advantage of so much because everything was right there.

I would love to stay at this hotel again if I come back to Boston. The room was cleaned and good size. It's walking distance to Quincy market, downtown, Aquarium, Boston public market, China town, and many more places near by. In addition, you can see boats, where they're docked from your room. The staffs were very friendly. However, the only thing that I don't like is the Starbuck coffee on 1st floor. They were always closed earlier than their business hours. Highly recommended this hotel if you want to stay in Boston.

We look at the longwharf for my daughtars wedding and loved it but they have diffent people handling the wedding. To confusing. The cocktail hour was in one part of the building then the dinner dinning room was across the hotel down stairs. Not a great warm feeling. We picked a nother venue that was more expensive but very accommodating and outstanding venue rooms and they catered to my wedding needs.

I liked staying here, and no it is not just because it is a nice hotel because well, it is. I liked this hotel because the staff was courteous and friendly to me, as well as accommodating to the fact I was an early check-in. I liked that they gave me a room I requested and listened to my requests about not having an interior room (my room overlooked the city with a view of the harbor off the corner of my left eye). I liked that the room had good hot water pressure. I liked that the hotel was spitting distance from the North End, the New England Aquarium, the Wharf, and the Aquarium T stop on the Blue Line. I did not really care for the fact that it can be loud out in the hallways. Because I think that this is largely a hotel for business travelers, people were definitely loud and sometimes drunk. I remember being in the elevator with somebody who clearly reeked of beer. I also did not like having to use my hotel key as a keyfob to use the elevator. Maybe that is for the safety and security of the guests, but it was a pain to have to do that each time I needed to use the elevator. I did not like that there were no breakfast options, and the ones that were, were either real limited or real expensive. It did not bother me much that you can hear the planes from nearby Logan airport. That creates white noise, which is nice when it's night time. The good outweighs the bad here, and I will happily stay here again when I return to Boston, which I hope is real soon.

Can't beat the location. Parking is way overpriced, but you can park across the street for 40/day. M lounge is outstanding. Workers are extremely friendly, knowledgeable and accommodating. Gym is nice, pool is nice. 100% will be staying here again.

Beware Elite members, the M Lounge is closed on the weekend. I have not found anywhere on their website where it states that (although I was told by guest services that it does). Checked in Saturday night for 2 nights only to find when checking in that the lounge is closed on the weekend???? I totally feel cheated and deceived. Its the PRIMARY reason I stay at Marriott's, for the lounge access! Choose to stay at yout own risk! I know this will be the last time I stay here. The hotel did say they would refund my points redeemed for the stay. I just want my lounge access. It is too late to find an alternate place to stay. So dissapointed.

In the interest of full disclosure I used my points to book a one night stay in Boston. I would not have paid $515.00 for the room - ever. We got to the property early and got early check in. Great! The room was standard Marriott, clean and predictable. The TV didn't work so I let the front desk know. After going out for lunch we returned to find the tv not working. The tech guy came in the room while we were there and he said we will move you to a new room. That's fine. The room was much smaller but it was for one night and was sufficient. They charge a $25 fee and you can use it in the hotel bar which we did do very easily. It's a good location - park in the Aquarium garage for $40 a night that you can prepay to avoid the hassle and the $61 valet charge. It's fine but as I said I'm glad I didn't pay cash for it.

3 stars because the room and the location are great. If you are a light sleeper, reconsider. VERY loud inside and outside of this hotel. The walls seem to be paper thin. There are loud banging noises that can be heard from inside of the room all evening and the morning (have not been able to figure out what it is, seems that I am on top of one of their restaurants or event spaces and someone is moving something very heavy around the whole time I'm here). Could hear the person's TV, music and snoring next door. Construction started outside on the wharf at 8AM. The on-site restaurant is lackluster - save your money.

My husband booked us the luxury suite for our get away. He proposed to be right next to the Long Wharf, so we've always wanted to stay there. Upon arrival, we were greeted by a very friendly valet. He was knowledgeable of the area and welcoming to the hotel. The man at the front desk was super sweet, professional, considerate and well spoken. He had an extra blanket sent right up, promised the room to be entirely sanitized, and even informed us of the amazing view of the sunrise from our balcony. Our room was spectacular. We had sparkling white wine delivered while we enjoyed our balcony. We went right next door for dinner at the Chart House. (Another amazing experience.) We awoke at 5:30am to enjoy the sunrise as suggested. The bed was super comfortable. Ordered room service. My omelette order was slightly messed up, but understandable considering room service typically works over night shifts. I don't blame the gentleman at all. It was promptly fixed and a new one was brought up. One night was not enough for us here!! We had the best time. When my husband and I discussed it, we said if we HAD to find something we were displeased about... only one elevator goes to the bottom floor. So if you get on the opposite elevator with luggage, you have to get out and walk to the other one. Also, one of the valets is pretty rude. Another couple was chatting about it as well. (A hook fell off my husbands coat hanger. He either didn't notice it, or was about to go get it im sure. The man came over quite bent out of shape about the hook falling off and being left in the road. As if we would intentionally do it. He could have quietly picked it up, but he felt the need to go on about how things being left in the road could damage someone's tire. No kidding, right? Didn't bother us though, we were having too good of a time.) Again, that's fishing for something. Not even a huge deal. We had a WONDERFUL stay. It was clean, quiet, comfortable, fashionable, unique, tasteful and good quality. The furniture was new and clean. The floors were even very clean. (I check everything, I'm awful) We would stay here again and again!! We have stayed in "5 star hotels" that claim to be "nicer" than this one. We've even paid more, for less. Worth the trip, and every penny. Super satisfied!

Arrived super early expecting to sit in the lobby for a long time. Nope, the incredibly positive and friendly staff got me a room early. Every employee I encountered was friendly and helpful. The room is large, clean and very nice!!

Pros: Location, nice rooms, good breakfast and friendly folks at M Club. Housekeeping is good and tv's are nice. Cons: Front desk lied to me about platinum benefits. When I checked in, I asked if there was a club for elite members and I was told it was closed (I assumed still a Covid closure). When I asked about breakfast, I was told I could go to the restaurant next door and use my resort fee credit (like every other person staying at the hotel). I asked if I needed to be Titanium for free breakfast and was told "no one at this hotel gets free breakfast." I also asked if there was bottled water in the room and was told "we do not have any bottled water in this hotel" so I bought water in the market. Got to my room and there was bottled water. Monday afternoon was looking at the website and notice there was a club and it appeared to be open. I asked at the front desk and was told that there is indeed a club but it's closed on the weekend and that was probably the confusion. I told them that this man knew I was staying past the weekend and should have told me it would be open on Monday bc I paid for a breakfast that should have been free. They looked at my bill and said "your bill was $30.48 and your resort credit was $30 so we will credit you 48 cents." I'm a lifetime platinum member so Ive stayed at a lot of Marriotts - never been treated so disposable before. Bring or ask for earplugs bc this hotel has a lot of families who evidently think if they're up, you should be to. No problem once the earplugs were in though.

Great location but the real gem is their concierge Lisa!!! She gave us so many amazing suggestions and took time to give us background of the area, facts and stories about each thing. With so many different things to choose from and places to eat, she gave us the perfect plan!!!

Very clean hotel. The housekeeping staff was amazing! Super friendly and helpful. I stayed for a weekend trip with some friends and everyone was so so friendly and helpful. Would definitely recommend!

Awesome location! Awesome hotel! On the Boston Haaaabaaa! Lol. Very modern. Short walk to Quincy Market, Faneuil hall and the North End home of some of the best Italian cuisine in this country. That's a bold statement but true. Who wants to drive around in Boston when you can stay at the Awesome Marriott Long Wharf hotel and easily walk everywhere. Get on the Duck Boats or take a bus tour and enjoy this historical city. Anyway God Bless all my fellow Yelpers always.

Beautiful hotel right on the water. I would definitely stay here again! We stayed in a great room looking at the water. The hotel also has a starbucks which is definitely a plus. Super close walking distance to downtown, the north end, seaport, etc. I think you should definitely try staying at this place!

Great location. Pool small but great. The a/c in the room is awful. Maybe in cooler months it's more pleasant. 2.5 stars from me as I do actually want to sleep comfortably in my room.

We stayed at this location May 9-11. Hotel is a perfect location for exploring Boston and all that it has to offer. We were impressed at how nice everyone was. The front desk ladies were pleasant and answered all our questions. The gentleman at Starbucks made polite conversation. The server in the bar area was kind. The bell hop was so kind and helped us with our luggage. We had breakfast one morning in the M lounge and a gentleman in a suit maybe a manager came around saying good morning and asked how our breakfast was. What stood out is that not only was he kind to us as customers. He was kind to the employees working. Asking them how they were doing. You don't see that very often. It's great to know good customer service and kindness in the service industry still exists. I'm disappointed I didn't get their names to thank them all personally for making our trip to Boston so pleasant.

Rooms and location are fine, but the service is poor. Room keys rarely work and they aren't very helpful in finding a solution... kind of just put in on the guest to figure out. And just generally not helpful with much of anything. I would take my business elsewhere for the rates vs customer service. Other hotels in the same price point that I've stayed at are much better.

Worst Marriott Hotel and worst hotel I've ever stayed in. Nice location, but the room was the opposite of elegant. The room was expensive, but the quality of the room was poor and not what I had expected from a Marriott hotel. The bathroom had a sliding "door" that had a HUGE gap between the wall and the piece of sliding "door" on both ends. In other words, there was absolutely no privacy because you can see right inside the bathroom on both ends of the "sliding" door. It's the equivalent not having a door to the bathroom or the equivalent of leaving the door cracked a few inches open. The sliding door in the shower would not close and actually slides the opposite direction if you tried closing it. As a result, it's the equivalent of taking a shower with leaving the door an entire foot long opened. The floor ended up getting all wet whenever you take a shower. The hotel only offered valet parking at $60+/night. In summary, don't stay here. Find a nicer, better quality hotel elsewhere that costs much less than the Boston Marriott Long Wharf.

Location is great! Rooms are great, beds are comfy! Here's my complaint! Room service was $45 and came in a PAPER BAG! Bring back the fancy room service! I don't feel bad spending that kind of money for the experience, but a PAPER BAG?!?!! What a let down!