Ali K.
Yelp
I've sat on this review for weeks, but finally decided it was time.
This place has continuously gone down hill. We LOVED it when they first opened in Kailua. Of course, it's different owners now, but we still continued to patronize here. I haven't complained about the hours they advertise that they're opened until 8 - we have gone numerous times around 7 and they're already closed. But this time, a review needs to be made.
I ordered and paid for two slices of pepperoni/mushroom pizza and informed them I was going to run to Safeway and be right back. When I got back, they handed me one slice (which was not pepperoni/mushroom). I told her I had two pepperoni/mushroom. She said, "Someone must've given your slices away. I can make you another one." Okay. So I don't say a word, I just wait. I'm not happy, but I don't complain. In the meantime, she hands me the one wrong slice and said I could have it because it was wrong. I look at her with a question on my face and she says, "Yah, just take it." I shrug my shoulders and don't say anything. From the background, some jacka$$ starts yelling, "Gee, why can't people just say thank you anymore?! What's wrong with simply saying thank you??!" I'm not sure who he's complaining about, but I say nothing. When I finally get my CORRECT two slices, I say thank you. Then you hear that same jacka$$ yell, "THERE YOU GO! WHAT WAS SO HARD ABOUT SAYING THANK YOU?!?" Are you kidding me?!? So this a$$hole was actually yelling about me not saying thank you for giving my slices away, making me wait for a redo order, and then giving me someone else's slice when I never asked for it? I never said a word about having to wait, again, for my already-paid for pizza but he expects me to say thank you for something I never asked for? What about the person who actually ordered the slice she was giving me?
I've been to Boston, MA, numerous times, and, yes, some places treated me like crap because I am Japanese. I've also been to the real North End and service was AWESOME (and so was the food)! You wanna act like a$$holes, don't do it here in Hawaii. That's how you lose customers. We've never gone back since.