Botanica Nena - Miami's Top Santeria & Occult Shop

The customer service in this establishment is intolerable. As an African-American spiritualist, I expect a store that caters to Afro-Cuban religion to provide respectful and competent service. However, my experiences have been far from satisfactory. When I call, the staff is often not bilingual, and those who speak English are rude and dismissive. Their main focus is making a hard sell rather than addressing customer inquiries meaningfully. For those of us who don’t live in Miami and rely on online shopping, it’s incredibly frustrating that their inventory is not fully accessible online. There is a blatant disregard for customers who are not of Spanish heritage, creating a toxic environment. It’s disappointing to see such a lack of cultural sensitivity and understanding. We deserve better alternatives, as it is evident that the service here is not only inadequate but also disrespectful.

Emmuel was soooo friendly from the moment I walked in!!! Such a nice man! I love this storw and I will be shopping online! Theyre so welcoming and sweet

I love this place I found it and saved on money so much. It has a large variety of findings and the staff is very informative. They have a great selection of plants that are fresh and hard to find. They also have the free form so you can do your own baths!! I love them and recommend them often. Definitely a great find!!

Great Botanica I have ordered online and gone in person. It is worth the visit. They have beautiful soperas, muñecas, amd other items. Many blessings

What a beautiful store! Elliot was so helpful with us, and very knowledgeable in every part of the store. As non Spanish speakers, he was extremely patient with us, and was more than helpful in showing us around the store and guiding us in making sure we knew what exactly we were doing. I couldn’t recommend this botanica more, I would give it 6 stars if I could. Check it out!!

My favorite go to botanica for online orders. Excellent shipping speed and wonderful prices. I ordered a 24 inch san miguel statue for only 165 and it came in 3 days! The box was a bit busted but thanks to the extra protection they packed it with no damage to the statue!

Great botanica, always have everything I need, great prices. Mike is an amazing help anytime I come. Thank you!

I absolutely LOVE this place! I live in PA and only use this site to buy all of the supplies I need. As an Olorisha this site never disappoints. Their customer service is thorough and friendly. When they don't have a particular product, they let me know right away and offer a refund. I wish I lived in FL to visit this store in person! They already have a massive catalog so I hope it continues to grow, especially with more Palo and Vodou products!

Only place in Miami to get Ogbi Wonderful energy They have everything Ase What else can I say go yourself

Best botanica in Miami. Everything is clean and neat. Staff are helpful and very nice. Blessings! Can't wait to go back!!!!

Love the customer service and specially Miguel Guillen he went above and beyond with the customer service he gave me , he was very attentive to detail to my request he's a very smart ,skilled young guy ,he helped me to choose the product that I was looking for , Botánica Nena should reward and have more employees like Miguel Guillen .

I highly recommend this place , they have a little bit of everything, and the customer service it's amazing, Luis was the one that help me out , and he's a very professional guy and has lots of knowledge , I was very pleased with my visit, I'll definitely be back...!!!

Best Botanica in Miami, from A to Z. Huge selections includes Orisha Tools, Clay and Porcelain Potiches and Soup Tureens, Wooden pylons, mortars, books, statues, Ifa products, fresh herbs and plants, spiritual oils, incenses, baths, perfumes all kind of esoteric products, stones, pendulums, divination products and much, much more.