Svetlana Topalyan
Google
We booked separated room for pretty decent price and after arriving from 16 hours trip, they told us there that there is no water (no letter in advance, since one would wish to fresh up after hell of a trip and not staying in shared room) neither we got discount, or any free drinks for inconvenience. We paid the whole price for two night.
Second morning when the water still wasn’t available, we asked to cancel the night and let us go, since it’s hard to plan the rest of (only 2!) day in the city, when one is waiting for water.
We didn’t see any understanding, any support, and friendliness. We were only pressure to understand and etc.
Well, honestly ruined my experience in Bogota, so if you wanna pay price for the whole room, be ready to listen same stories and not see any support from their side.
Regards
Svetlana