Chris M.
Yelp
Warning follows about menu prices--they add a surcharge, not for gratuity but for wages. This is insulting to customers and the staff.
Know before ordering that 4% will be added to your food and drink charges for a gripe Boudin has with the city of SF.
From the bottom of the receipt, set apart from all charges, this blurb. "In response to San Francisco employer mandates, a 4% surcharge has been added to all food and beverage sales." The line item, grouped with (optional) tip as "Serivce Chrg", and "Tax", is "SFEmpMnds", followed by an amount and then by the total credit card payment charged.
Rather than increase their prices on the menu (up to) 4%, they choose to do so AFTER ORDERING FROM A PRICED MENU and in this case putting their costs entirely on the customer in a shady manner. SF didn't mandate that. What next? "The health department mandates that we wash the kitchen, so we're adding a surcharge to your food bill to cover the cost of soaps, mops, wipes and water." Wages are your cost of business, Boudin. This trantrum, playing a shell game so you don't have to change your menu pricing but getting all the money anyway is plain LYING, deceitful. This must be one of those 'junk fees' our President got the FTC to go after? Feels like it. If you have to charge sixty four more cents on a $16 sandwich, DO IT. Be honest that your costs went up but that you're not changing your profits. Let your customers decide in advance of ordering if that's what they want to support as consumers.
Good food, well-serviced, promptly served, and the baking bread aroma, wow!! But I have a very strong complaint against how their pricing is represented and how they see their profits vs. the employees that work for them to get those profits.