Boulder Marriott

Spacious 1 king room for two people. Stay for 3 nights on a business trip. The housekeeping service is great. They always have my room clean every day I was there. Front desk service, okay. If you're looking for a breakfast place. I don't recommend the restaurant inside this hotel. Try the breakfast restaurant "The Buff" across from Marriott.

I was so impressed during our stay with the Boulder Marriott. ||Stepping through the front door, we were immediately greeted with kind smiles, often from the GM, David, who was present with helpful information, and a warmth that really sets this place apart, and the tone for his everyone who works there. It is no wonder why the hospitality in this hotel is so wonderful.||As a local resident, we felt comfortable throughout the entire facility. Our bedrooms were clean and well presented, our bedding was soft and our pillows were on point, wish rarely happens. ||Accessible even in the early morning, the gym was very clearly maintained for cleanliness, outfitted with nice equipment, and plenty of space, even when the hotel is at full capacity. ||Working by the fire in the main lobby, we felt cozy and well looked after by the attentive staff, Jim at the Bar tended his guests with friendly conversation, paid attention to anticipate their needs, and made people feel very welcome. ||We enjoyed our morning breakfasts with so many healthy options and very good coffee, as well as hearty appetizers in the evening through the private club room, M Club, which was also a nice place to work in the early morning. ||Thank you to everyone at the Boulder Marriott. You made our stay really nice.

I recently had an awful experience at this hotel that I would never wish upon anyone, especially families with children. During our stay, my daughter and her friend (both 9 years old) became severely ill after spending time in the hotel pool. Within an hour of swimming, they experienced stinging eyes, intense nasal discharge, and even muscle spasms. My daughter’s vision became blurry, and she was in so much pain that we had to cancel our plans for the evening. As I said this was only after 1 hour in their pool. Right before bed we noticed that the friendship bracelets my daughter wore in the pool were bleached out, indicating excessive chemical levels in the water. Both their hair became a different color as well, which we didn't notice till the next day. This is not only alarming but dangerous, and it made me question what chemicals our children had been exposed to. When I reported this to the front desk during checkout, I was told I would receive a follow-up call—but I never did. The hotel completely ignored my concerns, failed to look into the matter, and offered no apology or any accountability what so ever. A brand like Marriott should hold itself to higher standards, but this location clearly does not. I would never feel safe bringing my family here again, and I urge others to steer clear. If they can’t even take responsibility for something as serious as this that effects people's health, I can’t imagine how they handle other issues as simple as the cleanliness of a room... think about it.

The most unreasonable Marriott location I've ever encountered. I travel every week for work, all over the world. I stay with multiple chains and hold status with each. I spend half my life in hotels. I made a prepaid reservation. I wanted to move the date and gladly pay more money for it. I have changed dates with a prepaid reservation at this location in the past. I repeat, I wanted to give them more money. This is the first hotel I've encountered in over 9 years that refused to move the date and would rather steal the money for the stay losing out on the additional revenue AND my future business. I'm Hilton Diamond (for life) and Hyatt Globalist. I'm the customer you want. That $750 costs Marriott thousands of my future business. There is policy, but it was clear the representative thoroughly enjoyed the power trip of denying my change. These kind of changes are at discretion of the local hotel. Any frequent traveler knows this. It was something I haven't encountered in quite some time. This significantly changes my perception of the Marriott brand.

The Boulder Marriott has everything you would want in a hotel! It is a great place. The rooms are nice and spacious and the set up of telephone property is convenient - easy to park, the work out room is easily accessible and nice, it’s easy to get to the rooms, and the lobby bar/restaurant/coffee area is warm, inviting, and hospitable. The very best part are the precious guys who work there. The night Bar tenders are nice and helpful and the morning staff IS AMAZING!! Especially Rui and Andrew - they are skilled, professional, kind, helpful, wonderful, truly they are the best way to wake up and get your day started in beautiful Boulder!

Fantastic stay at a fantastic hotel. The location was perfect and the facility was beautifully maintained. My room was fantastic and had a private patio with a beautiful view of Boulder and the Flatirons. Everyone from the front desk check in staff to the bar staff in the restaurant to the housekeeping staff were pleasant and extremely helpful. Our stay was fantastic from beginning to end. We will defiantly be back.

Wonderful stay at a wonderful hotel. The facility was fabulously maintained and the staff was fantastic. We couldn't have asked for a better stay. The beautiful mountain view from our room was amazing. My family will absolutely be back for a return stay at the Boulder Marriott.

I stayed a week here in November for a conference and our banquets guy (Ray) was extremely helpful and made it a point to check on us quite often.||Any issue we had he helped us out very quickly. |The staff that assisted him was very accomodating as well. We had some last minute cancellations do to weather and they had no problem assisting with it all.|I highly recommend this hotel for all business meetings.||They had a bar right in the lobby that serves breakfast and dinner. My dinner server (Jim) was very kind and always had a smile on his face. |I will be back in in 2 weeks and I look forward to every moment of it.||Thank you guys so much. You guys have made this trip wonderful. Now if you guys can get it to stop snowing so I can go home tomorrow that would be great. ||Thanks agin Ray and Jim.

So 10 years since the last review, and I recently stayed here again, following some renovations that look a few years old but much nicer.

We stayed here for a weekend, and as big Marriott visitors, this one met our expectations! We were welcomed when we first came in and check in went quick and smoothly. We had to interact with the front desk a few different things, and Blake was who helped us and he alone deserves a 5 star review! We had our room upgraded for free by him, as well as he helped us with getting some documents we needed printed. He did this without hesitation and was truly there for helping the guests. Our room, and the hotel as a whole, was clean and comfortable with a great view of the mountains! It also has underground parking for guests which we were able to utilize! The elevators only go to guest floors with a room key which is a unique but comforting feature as a guest, knowing not just anyone can come up to the guest floors. The hotel was quiet and we couldn't hear any other people in the hallway while we were in our room. The hotel itself has lots of things within walking distance and an easy drive to more restaurants. Boulder Mountain park is also a short drive away and provides for great views from the hotel itself as well! There's also a nice outdoor seating and fire tables at night which is a fun hangout spot for guests. If I had to give something to improve, our shower in our room was a little leaky and dripped while it was off. It wasn't a major issue but just something I noticed right away! The chairs in the Canyon Lounge are also were very uncomfortable to sit in while having a few drinks. Overall, I could see myself staying here on my next trip to Boulder!

Really nice hotel in a great area with views. Very close to a lot of things. I was in town for work and this was a very pleasant stay. The WeWork was conveniently located right across the street. There's also a Sprouts supermarket and a lot of good options around the way. The steak and risotto in the downstairs restaurant were amazing Bar tender was a really nice guy too. 5th floor balcony with a Mountain View.

Ample parking in their garage and lot. Beautiful lounge and super friendly staff. Lovely interior design with vintage photos, leather belt wall coverings, pool table, and lovely lighting. Near to the check in desk is an array of drinks and snacks (even some new bottled Starbucks refreshers!). This conveniently located hotel offers a lovely restaurant, bar, pool and rooftop space. Just steps from the 29th st mall, sprouts for specialty food/supplements and a short walk to downtown Boulder. Can't wait to take in some of their community events - rumor has it there's some exciting happenings to come. Looking forward to a much needed stay cation here very soon.

Solid Marriott with really friendly, to the point they are cheerful, and helpful staff. Room was comfortable, quiet and showing some signs of wear. But clean overall. Lots of shops, restaurants and grocery just outside the front door.

Was in town for a wedding reception. Most of the wedding guests were staying at the HGI across the street, but I had a better deal here. Both these hotels were billed by the groom as within walking distance to the places we were going to - but those places were by the Pearl St mall, about a mile away. Close to the hotel, but not really walkable if one plans on dinner and a drink - and heading back some 5-6 hours later. It was an easy drive though and parking was pretty cheap. The best part of the hotel was the staff - pleasant and helpful. I had a beer at the bar my first day there and spoke with Roger, who I believe was the F&B manager. Nice guy to talk with - pretty friendly. Desk staff was good as well - always had a good answer to any questions I had. The room was generall pretty good, clean and minimal wear. The only issue I had was that I set the thermostat for 70 degrees and the unit/fan would turn on about every 10 minutes - seemed pretty excessive. Parking was $20 per night - garage below the hotel. Good experience overall - would stay again if in Boulder.

Nice easy weekend at The Boulder Marriott! Classic Marriott style, fireplace, great coffee, American breakfast, and Super Bowl banter in background!! Lobby is full of lounging spaces, low and high top tables, comfy couches, and personal dining trays. Staff is attentive and personable and quick with a conversation! What a great American Weekend - Valentines and the Super Bowl!! Marriott is celebrating both!!

This was a nice hotel in Boulder. I do recommend it especially if you are a business traveler.

I had to go to Boulder for a family emergency. Staying here was my respite from what was happening. Everyone was so nice, they are practicing very good Covid precautions, my room was spacious and clean. I asked for a room with a view and she gave me one. I was able to use the pool all to myself by reserving it. It just could not have been better.

Great Hotel It was an absolute pleasure staying at the Boulder Marriott, from the friendly staff to the great bar and restaurant inside. If you're planning a visit to boulder for vacation or a visit to UC it's a great option!!

The manager David went above and beyond for us recently. Thank you. I don't know what the low ratings on this hotel is all about. Our kid goes to CU Boulder and we always stay here. Really close to the stadium (walking distance). Really clean rooms. Friendly service. Close to restaurants and a Sprouts. We have been coming here for years and will come here for years to come.

Comfortabkk And clean. Near lots of shopping and food. Felt new and clean. Underground parking for $20. The luggage carts had no hooks. I like hooks. But it was a sturdy type. Just sayin.

Stayed here recently for work. From the outside, the hotel looks a little dated, but once inside it is clear it underwent a great remodel to make it more modern. The new rooms are nice. I loved that the glass doors towards the outdoors opened to get fresh air. The showers are great. The lobby bar was ok. Nothing special, but an open welcoming space with a pool table and several TVs. The club room was nice and large. Plenty of places to hang out and work while enjoying the free beverages and breakfast. It is centrally locates. Strangely located in the parking lot of a grocery store and some other shopping that has clearly grown up around it, but a short drive or bike ride to Pearl Street, CU and several local breweries.

Not the safest location. Always questionable people hanging out in front. The sofa bed sheets were dirty and a condom left in the nightstand.

The property itself seemed recently redone and was pretty nice. The DETAILS, however, left a lot to be desired. The front desk people wore casual out to dinner clothes (while everyone else was full Marriott attired). There was a pile of puke in the garage for at least 24 hours (and mandated $20 garage parking even with the restaurants closed and all the ground level spots were open). Stains on furniture and garbage in the halls that never moved. Could be a star, but needs some serious polishing.

Perfect hotel for a quick stop in town or a longer stya. Great view of the mountains and walkable places to eat and go out. Lots of little nooks to hang out in and a great lobby bar. Clean and modern rooms and less than 10min to downtown.

I didn't get a chance to stay here, but came here for a conference. They were nothing but great! Starting from walking into the door, the concierge desk was courteous and helpful right away. The lobby has two fruit-infused waters that became my weekend addiction (you guys gotta try it)! The restrooms were clean and we each stall had a private sinks in them. The bar and restaurant were very friendly and served us free coffee until 10am everyday. The lounge area in the lobby was relaxing and inviting. The service and amenities here piqued my interest in staying here in the future.

Probably one of the worst rooms I've had in quite some time. Like many of the other complaints the rooms are gross. Maybe it's because it's only $100 a night for the most basic room and I guess you get what you pay for, but I feel like a hotel should feel like a hotel not a motel! The shower curtain was disgusting, the sink didn't drain, hair and fuzzies on bed sheet, stains on floor, cracks in the ceiling, and the outer side of the toilet looked to have dried up urine next to the bolts of the toilet. I can't express how unhappy I was! We were only staying a night so we made it work, but I will never go back. I highly recommend you look elsewhere.

Welcoming and courteous staff. Near the entrance is the M Club lounge, bar/restaurant, pool table in the lobby, and plenty of seats. Lounge has a espresso machine, snacks and drinks 24 hours. Serves basic breakfast. Couldn't try dinner due to weekend stay. Room is cozy and depending on the side your room is, you can get a view of the nearby mountain. Lots of retail stores within walking distance and within few miles. Highly recommend the Estes Park during winter.

Update-we decided to give the Boulder Marriott one more try before probably never staying there again. This time, we booked an executive suite thinking it would be better than their basic room. While the room itself is larger, it was still dark, had no view and there was paint on the furniture. We are lifetime titanium elite members of Marriott's rewards program and THIS is the suite?

I spent two nights at the Marriott Boulder this past weekend for my friend's wedding. We stayed in a room with a king-size bed and overall it was a nice experience. A few things to note: - If you're enrolled in Marriott rewards, wifi is free. If not, it's $12.95 a day. - They say you have to pay for parking, but it was never tracked nor charged to our room... I wouldn't come expecting that, however. - The hotel is conveniently located next to Boulder hotspots. Everyone seemed to love The Buff for meals and we were a short ride away from Pearl Street and the CU campus. - The lounge area for higher up guests has free snacks, drinks and coffee machine! It was really nice, especially for breakfast time. Besides that, the bed was really comfy, the showers had very high pressure, there were complimentary water bottles provided, and we ran into no real problems. On the day of my friend's wedding, I spent most of the morning in her big suite on the fifth floor with a gorgeous view of the Flatirons. It wasn't anything fancy, but fit the bill and a group of about 9 of us could hang out there comfortably. All in all, would recommend if you're looking for a safe bet in this area!

Parking is $18 a night. Updated, trendy, and a cozy lounge area. The bar is a great place to hang out as there is a fire place, couches, and a pool table. They have a pool and fitness center, and it is pretty conveniently located for a short Uber ride to pearl st bars. Rooms were very comfortable and modern. Would stay here again!

No free breakfast and a $20 gouge to park - and this on top of the $350/ night price tag. Lame.

Very nice hotel. Clean modern rooms. Friendly staff. No complaints.

This location is awesome. The staff, rooms, and location are awesome. I brought a college basketball team, for a game against CU. They had a spot blocked off for my bus. A lot of hotels don't do that. I'll definitely stay here again.

I Enjoyed my time staying here on my way to Rocky mountain. It is very comfortable and good amenities.gym,pool and I self parking for $15 .I really like their bar, also self clothes washing machine. Very convenient for me. Just what I need. Con: we don't have enough towel. Shampoo , shower gel. Need a clean bathroom.

Really liked the location of this hotel and the feel. They're currently remodeling the hotel, as it's somewhat old feeling but that adds to some of the charm. The breakfast and food I really enjoyed which hasn't been the case lately with some of the other Marriott hotels. Rooms were spacious and comfortable with nice mountainesque views. Major selling point is the location.

Service was rather poor, even for a Bonvoy Titanium Elite member and even for COVID. Numerous other Marriott properties have provided exceptional service but this, starting with check-in, was quite disappointing. Room wasnt very clean and patio was dirty and non-utilizable due to dust, dirt, debris etc. Otherwise visit was pretty basic. With COVID everything is closed and that's fine, no penalty for that. Will not stay here again though.

This hotel is sooooooo old, ugly and small. The suite is not actually a suite but a little bigger room. (Been stayed at room 422 and 522 most of the times) Thermostat is Honeywell from the 70's.....and air conditioning makes a lot of noise....I bet motel 6 doesn't even use them anymore. Tiny refrigerator was all beat up and missing a leg so I had to put something that it won't wobble. They know this is the main big hotel in a nice small town, so they could over charge us, in the mean time don't have to maintain it so well. Considering they charge twice more than the best western boulder(which is recently remodeled and neat). I am very disappointed in this Marriott. Only gives 2 stars cause the staff were still very nice and friendly and at least they changed the lobby to look much better. Oh, btw don't go their SPA either, the facial was so simple and nothing and the deep tissue massage was so crappy that I could tell the masseuse was not pay attention on her job at all. And of course, it's overpriced.

My stay at this Marriott was enjoyable. It was truly a 3.5, but the reason that it gets three stars instead of four is that it darn well should be enjoyable at that price. This isn't so much the Marriott's fault, but I found a curious dearth of hotels in Boulder. If you want something close to town, the pickings are slim and you are unlikely to find a worthy combination of proximity, comfort, and value that you might in a larger city. So, the staff were courteous and helpful, and the room was clean and comfortable. The hotel was about a mile from downtown Boulder, not as closely situated for easy walking as we had hoped. But all in all, it was a pleasant stay and I would recommend it as one of the best options in town. +/- Garage parking available for $12 per day. Twelve dollars is not outrageous but it's not nothing either. However, though small, the garage was very convenient and we could always find a space within a few steps of the elevator. Pertinent details: + Mountain view + Big, comfortable king-sized bed + Free wireless internet access + Mini-fridge + Windows that open + Two good local beers on draft in the lobby bar, including Avery Belgian White for $5 + Fruit-infused ice water on a table in the lobby + Complimentary chocolate-chip cookies at the front desk in the afternoon + Two complimentary small bottles of water provided at check-in + Great shower--instant heat and perfect spray + Pull-out couch + Extra blanket in closet +/- Enough pillows for an infantry platoon. That's probably a plus to most, but I found it annoying to have to keep removing pillows from the bed and piling them on the couch at night. - No rack for hand towels in the bathroom - No exhaust fan in the bathroom - Check-out slip stated that we could check-out via TV, but the remote control did not include the necessary button

I went in for the Christmas buffet. The food was fantastic (ham to die for) but the service was incredibly bad, if not outright insulting. One waitress, with the long braids, acknowledged me and hopped behind the bar to get me my first drink. Unfortunately, she left and I was PROMPTLY ignored by the other servers and the bartender - which is funny because I sat at the bar. I was not checked on, not offered another drink, my plates weren't bussed and I was never looked at or spoken to. I have worked in the hospitality industry for over twenty years and I can confidently say that none of the front of house floor staff (with the exception of the waitress with the braids) should be anywhere NEAR a customer service job. Poor, poor treatment, no sense of urgency, no one exuded an accommodating, friendly vibe or looked happy to be there. Was not a good vibe AT ALL. Note: I also attended the Thanksgiving buffet and that was great. The food was excellent, the staff was cool and I loved the bartender on that night. He was a young guy, I think his name is Shane, and we talked for a while. The difference between that and the Christmas buffet was like night and day. Two totally different levels of service.

First time in Colorado and we decide to start our trip form Boulder! Excited about the hiking and exploring, we decided to fly in at 6am! A little hike later, at 1pm, we decided to call the the hotel and make sure our room would be ready! They told us the room might be ready by 3pm but GUARANTEED by 4pm. We arrived there at 4.30pm and Paul at the reception informed us that they have no rooms available and needed more time. 10 minutes later we insist and ask to have the room, which according to them was an upgrade, with a nice view of the mountains ( see picture attached). Once we get to the room, we get surprised by an interesting view of a curious ladder and a bucket. I'm sure behind the hardware store in front of us, there was a gorgeous view of the mountain!! We walk downstairs asking if possible to get anything else which is not that view, Jami told us, in a very abrupt manner "there is nothing I can do, talk to Paul" and she walked away without apologizing! Finally Paul told us there was nothing he can do and that was best they had! Also, forgot to mention, that we were curious to know about the services offered by the Spa which had a big sign at the reception. Too bad that the staffs knew nothing about it, maybe we can get the information and share it with them. Even if rooms have a problem, the staff should be trained to do a much better job in meeting our needs and questions and not promise things that don't exist!

I hate to be THAT person but ugh. The M club is in the lobby and seems to be open to all. WTF, Marriott? I paid for an exec room and ended up with a view of HVAC. I asked about switching rooms and, to be fair, what they offered had a better view but was smaller. When I came back front desk said "well, it was a downgrade." This particular Marriott is why I joined Bonvoy- a decade ago. Now that I've reached platinum level I know why I we avoided it for 10 years. I should have heeded the other review warnings.

Who in their right mind puts the hotel gym right next to the lobby? It is always fun to be stretching with your feet over your head and your tush in the air when a new guest sticks their head against the glass and cups their eyes with their hands to get a better look... You can't hear what they say, but they point and they smile and you can't help but to wonder if they are making comments about your spandex. At the time I was just passing through Boulder and we were lucky to even find a room; as it was the time when all the students from CU were moving into their dorms, and every hotel was booked solid. The only room left that was available was a suite, which ended up being perfect for my mom who had been roughing it in a road trip with me from New York... Mom was very excited for the conveniences of a nice hotel room, so she oh so nicely forked over the heavy amount due for the night and we took the room. The suite was not that much bigger than a normal room, but it had a much larger bathroom and a bar. The best thing about the suite was having a porch and two large comfy beds. The hotel also offers a nice business center that I used to pretend that I actually had friends who emailed me... The business center is small and tight and is also right next to the lobby... I couldn't even steal printer paper if I tried! * Star one is for a central location that allows you to walk to many restaurants and shops ** Work it star two is for having a relatively nice gym, even if it was on the main lobby floor *** Drink it up star three was for the long bar in our suite **** You so happy star four is for making my mom finally feel comfortable after "roughing it" for the past week with me in the car

Amazing hotel close to all the main shopping Service was great , Rooms were clean Staff very friendly Loved the appetizers in the afternoon

It's a relatively nice property with a number of amenities. The problem is customer service. I did not feel welcomed nor did the staff try to be helpful when a few issues had to be resolved. Calling the front desk will require a lengthy hold, which means that the hotel is understaffed. This hotel definitely needs to work on getting its act together.

You know, it's a Marriott. Nothing special, but nothing terrible either. Good location $9 daily parking Teeny tiny pool Limited gym (3 treadmills, 2 ellipticals and a few weights) Clean rooms Friendly staff

Very Disappointed. We had a wedding 0n 9/9 and most of our guests stayed at the Residence In Marriot .I dropped of welcome flower arrangements ad goodies which were never delivered to my friends' rooms. I picked them up from the front desk Monday am. So glad I went to the effort!! At the Residence Inn Marriot., my guests were treated like welcome family. at 1/2 the price.

Nice location, right next to a whole foods, no view to speak of from my room but I was there for work so it didnt matter. Pool is laughingly small but clean. Generally I hate underground parking but theirs was very well lit with plenty of spaces and there always seemed to be an employee doing something in that lot so I felt safe. Get a massage at the place next door and eat at the Thai place around the corner while you are there. The only minus is there is no free breakfast and the one that is there is very expensive and just ok. Thinking room service was actually cheaper than their breakfast but there are lots of other options including an Ihop just across the lot.

While the hotel itself may be in need of an update; the staff couldn't be more awesome. We came in town for a conference and booked through Expedia. We had a small hiccup at check in. The staff- specifically Hannah and the young guy working with her - Josh? Justin? Of course I can't remember his name right now! - Were absolutely gracious and responsive. They were truly outstanding at fixing it and making us happy. We would completely stay there again!

Friendly front desk staff. Clean hotel. Good location. Coffee maker was broken. Missing the on/off button. Only one coffee cup. No creamer for coffee. Toilet did not flush properly. Seems as if the house keeping staff needs to be trained to look for and report defects in the room.

In most cases Boulder is a day trip for me although on my latest trip we were celebrating someone's birthday and we wanted to spend the night up in Boulder. It was nice to see that this Marriott is undergoing a face lift with quite a bit of construction being completed daily. I didn't hear any noise related to the construction during our stay, nice and quiet the whole evening. Everyone I encountered was pleasant and answered any questions I had. The room was perfect for what we needed, clean, king bed, free Wi-Fi, TV, etc. The view was a little lackluster since it was of the adjoining parking lot. I found the parking situation curious. It's centrally located in Boulder and is very convenient for quick stays or for a traveling family. The complimentary breakfast was also a nice touch, nothing spectacular but it was fresh and filling and gave me fuel for the day. I would gladly stay here again if the occasion arose again.

As an elite member I visit too many hotels! This was a good hotel. Taylor was awesome both with check in and check out. The concierge lounge left something to be desired. Minimal offerings but I suspect they didn't have the customer base to support more.Boulder is a fun town and this is a great location you won't be disappointed!

Stayed here on Halloween night with some friends. It's a convenient location to be close to pearl street. Hotel seemed nice, but nothing out of the ordinary. The staff seemed distant when we were hanging out on the first floor. I did put in a service request on the Marriott app (I asked for additional pillows) and it was never fulfilled. I put in the request when I checked in on my phone. That was disappointing to see that there is a lack of communication between the smart phone app and the hotel team responsible for these requests.

Most outdated room I have ever been in for a Marriott. Not happy about the furnishing, extremely low quality and old. Stains on the shower curtain. No mattress cover on bed and also found hairs in my sheets. What the hell. Don't waste your money, find a nicer hotel!

I arrived on a Sunday evening, quickly checked in by a friendly front desk attendant who offered recommendations on stores, restaurants, or attractions since this was my first time in Boulder. Room was clean with nice conveniences like multiple USB charging ports and 110v outlets around the room. Bathroom was clean and well stocked, bed was comfortable and no stains anywhere, and I check everywhere with a bright LED flashlight before I unpack. The next morning I asked the concierge for a breakfast recommendation and he said the Buff right out front was very popular but gave me a coupon for a free breakfast at the restaurant in the lobby...nice touch! Unfortunately later Monday I received word that a family relative who had been very ill lately had taken a turn for the worse, so I changed my flight home to Tuesday. Upon checking out Tuesday morning I explained my situation to the concierge who composed an email to his regional manager requesting a refund of the $600+ for the rest of the week as I was checking out 3 days early. Less than a week later I received a very kind personal email from Christopher Rooney, Marriott Accounting/HR manager, that the refund was approved and a couple days later the credit came through on my Visa account. Marriott had no obligation to refund me the money but in my book, that was excellent customer service. The family member did pass away that Wednesday morning and this courtesy by Marriott helped relieve some stress during a very difficult time. Thank you Christopher Rooney, I will continue to keep Marriott hotels at the top of my list when traveling.

The translation for 3 stars is apparently "a-ok." However, if you drop the "a-", that summarizes my experience here. Location: nearly ideal. Situated in a quaint little mini-town called The Village and across the street from a mega outdoor mall, both with shops and restaurants galore, it is a boon for those not too familiar with Boulder. Outside most of the windows, including the pool area, one can observe the first of the imposing Rocky Mountains on the horizon. Service: that type of friendly that convinces one that there is going to be a discussion about the Bible at one point, whether you like it or not. Many times, I crossed the lobby to go to the pool or the elevator or to leave, and was interrupted mid-conversation by the folks behind the desk aggressively wishing me a good day and asking if I wanted some complimentary water. Issue 1: the front desk folks told me I had to use the $8-a-day underground garage for my car. However, the "services" menu in the room said there was free parking behind the hotel. I had to basically twist their arms to admit this at the front desk. Issue 2: the "services" menu also claimed that we had free internet. However, when one tried to connect, there was a "$12.95 a day" agreement you had to approve. When I asked the front desk about it, they said it was a "system error", whatever that meant. Issue 3: we were given free continental breakfast coupons, which is nice. Not being much of a breakfast person, I went to the bar area (right outside the restaurant) and asked if I could exchange my breakfast coupon for a simple coffee. The bartender's face twisted up like a lemon with Parkinson's disease as she said, 'ooooh, I'm not supposed to do that...' It's coffee, I said. And somehow that relieved her and she gave me a cup. Thus, overall, if you like mountain views and can tolerate scattershot service by overly happy people who want to gouge you for a few extra bucks, the Boulder Marriott is for you.

This was the worst experience ever with Residence Inn ever. When checked in late night and the room was not clean. The studio room had hair in bathroom, bed and chairs. Refrigerator not clean. Had wipes and disinfectant spray due to Covid which helped in cleaning. A week long stay for vacation made us more frustrated when we saw the same vegetarian breakfast every single day, (potato cheese wrap) which we had for 2 days and rest of the days had to buy breakfast outside. Moreover the non vegetarian breakfast was different every day which made us very low showing disrespect for vegetarians like us. Upon complaining they told, this is what we have as it is Covid and we put in what the Manager tells us. Can anybody have the same food every single day to start with? Even our kids were sad as they had to go for breakfast outside waking them up early. What is the use of paying more here? Parking has 20 dollar payments every day. Please look out for other options to stay nearby and don't waste money here.

Overall, a comfortable and pretty convenient option. The pluses: *powerful water pressure in shower *the view (facing mountains on 4th floor) *yummy free cookie *the coffee maker in the room didn't make tea taste like coffee *windows opened *free Internet The minuses: *towels that were hung up in order to be reused were in fact taken and replaced *standard hotel blow dryer from mid-80s *parking not free *our check-out via TV instructions included a button that didn't exist on our remote The neutral: *spotted a toilet on a dolly in the parking garage which was kind of funny so I'll split the difference Boulder is not exactly overrun with hotel options, and the B&B we'd considered was going to be a little pricey considering the room options. So the Marriott turned out to be a good option and suited us well. Comfortable and no major issues.