Vincent T.
Yelp
The translation for 3 stars is apparently "a-ok." However, if you drop the "a-", that summarizes my experience here.
Location: nearly ideal. Situated in a quaint little mini-town called The Village and across the street from a mega outdoor mall, both with shops and restaurants galore, it is a boon for those not too familiar with Boulder. Outside most of the windows, including the pool area, one can observe the first of the imposing Rocky Mountains on the horizon.
Service: that type of friendly that convinces one that there is going to be a discussion about the Bible at one point, whether you like it or not. Many times, I crossed the lobby to go to the pool or the elevator or to leave, and was interrupted mid-conversation by the folks behind the desk aggressively wishing me a good day and asking if I wanted some complimentary water.
Issue 1: the front desk folks told me I had to use the $8-a-day underground garage for my car. However, the "services" menu in the room said there was free parking behind the hotel. I had to basically twist their arms to admit this at the front desk.
Issue 2: the "services" menu also claimed that we had free internet. However, when one tried to connect, there was a "$12.95 a day" agreement you had to approve. When I asked the front desk about it, they said it was a "system error", whatever that meant.
Issue 3: we were given free continental breakfast coupons, which is nice. Not being much of a breakfast person, I went to the bar area (right outside the restaurant) and asked if I could exchange my breakfast coupon for a simple coffee. The bartender's face twisted up like a lemon with Parkinson's disease as she said, 'ooooh, I'm not supposed to do that...' It's coffee, I said. And somehow that relieved her and she gave me a cup.
Thus, overall, if you like mountain views and can tolerate scattershot service by overly happy people who want to gouge you for a few extra bucks, the Boulder Marriott is for you.