Boulder University Inn

5 Stars for a basic hotel that may not look like much, but wins in terms of location, price, and service. I was attending a conference in downtown Boulder, but looking for inexpensive, yet safe, accommodation. The reviews for Boulder University Inn were remarkably good for the price point, so I booked. When we arrived, I was a bit skeptical given the outside appearance. It looked like an old motel. Checking in at the front desk was easy and pleasant enough. It felt like a small, old school motel, which was different than the big hotel chains I'm used to, but it had its own kind of charm. The room was basic, but clean and comfortable. The real charm came from the service though. Samantha was at the front desk and when my sister and I asked about the safety of the area (in terms of walking to Downtown Boulder and back, possibly at night), she gave us great info and made us feel comfortable. Beyond giving us a quick lay of the land, we were extremely thirsty after a long walk and she was so kind as to offer us some extra complimentary waters. This was a small thing, but sets a small hotel apart from the big chains where no one has the autonomy to make someone's day with a little kindness. Overall, an affordable, safe, and decent hotel in Boulder that I'd definitely return to in the future!

Love this clean.... Get my head on the pillow ' hotel/motel It's my go to ---every time I'm in -town, which is often !

Great location. Clean. Walking distance from mall and farmers market. Appreciated the microwave. They're getting scarce and I need one daily.

I basically paid $350 for ONE night at this place and there was no parking and the bed was so squeaky I could barely sleep. The guy at the front desk was nice but overall it was financially gutting.

We made reservations at this hotel because it is supposedly dog friendly. Allowing dogs does not make you dog friendly. Rooms for dogs must be accessible and dogs need a safe space to walk and do their business. This property offers neither. The upstairs room at the top of a long steep staircase could not be navigated by my 11 year old lab. The park behind the property is not easily accessible and I would not feel safe walking there at night or early in the morning. I didn't feel comfortable even in broad daylight. We had to pay for one night even though we did not stay.

Great location, friendly and helpful staff, nice and well-kept rooms. I'm glad I chose them over a chain hotel.

I will stay here again next time I'm in Boulder! I am usually not a fan of hotels that have you enter your room from the outdoors, so I was concerned at first. I did not feel unsafe at any point during my two night stay. There even is a bit of a view! I had a friendly staff member when checking in. The parking is a little rough if you arrive late in the day and everyone is their room for the night, but there are more spots around the corner I learned. Bathroom is very spacious and looks to be recently updated. Clean sheets and towels, does have hair dryer in room as well. Excellently located next to Pearl Street - you do not have to worry about not being able to find a store, food, etc.

I thought this motel was a great value. It's the traditional 1960s style motel with a U-shaped courtyard. They have nicely refurbished rooms so they are very clean and modern looking. The rooms are tight but they have some nice storage features to help with that. The bathrooms were wonderful! Large walk-in shower, nice vanity, natural lighting. Good job on that! Unless you have a lot of money to stay at the St.Julien or the Boulderado this is a great option for those on a budget. It is the only motel that I could find that's both affordable and easily walkable to downtown Boulder and Pearl Street. And yes, that includes the available AirBNBs I looked at. There is also a very convenient Alfalfa's grocery store just across the street. The staff was really aces... A+. They are ready with answers and anticipate your needs... whether it's extra pillows, directions or laundry supplies they seem to have everything ready to go. It was really convenient having a washing machine on the premises. The continental breakfast was simple but adequate. TV had a basic DIRECTV plan. Unless you are really into "Ancient Aliens" then I wouldn't count on a lot of entertaining TV watching. The beds were comfortable and the pillows were supportive and not those dang feather pillows that most hotels use. Note for light sleepers: There is a pretty busy road right out front so if you are a light sleeper and sensitive to noise like me I would ask for a room on the second floor in the back. It's reasonably quiet back there and I got a good nights sleep. The traffic noise didn't bother me much at all. They do allow pets. I am allergic to dogs but I had no problems with our 2nd floor room as most of the pets are put on the first floor--something to keep in mind if you have the same issue. There is no real privacy as when you walk around the floors you are walking by peoples' rooms just like an old fashioned motor court motel, but they do a good job with the shades --so you have two shades, one for privacy and light and the other as a complete blackout shade for night. Best value for the money, cleanliness and walkability to down town.

Hats off to the manager, Samantha! We came from a different hotel that was a nightmare and refused to stay at. We walked in and Samantha was polite, accommodating, friendly, professional and empathetic to our experience from the hotel we came from. The rooms are updated, extremely clean, HUGE shower, and well kept. I'd absolutely stay here again.

Great location to tour the CU campus and to walk down to Pearl St. Parking can be tight when the Inn is full; road noise is noticeable; the heat in the rooms are tough to warm the back areas/bathrooms. Regardless, we had an enjoyable stay. Staff was very friendly and attentive. The Inn Is pet friendly too. Boulder does seem to have a lot of homeless; they drift in and out of the Inn parking lot and ask guests for money and things (saw a guy pilfer some sheets and towels from the housekeeping cart one morning). I'm not opposed to helping someone down on their luck; but, from the homeless I saw during our three day visit, they were looking for handouts to buy more cannabis. And, the trash that is left behind by these folks is deplorable. I know this isn't the Inn's issue; but, it does affect my decision where to stay next time. Not sure if I would stay here again because of this. My family didn't feel 100% safe.

What a nice stay and only a couple blocks from Pear St. The staff was very friendly and helpful and the room was immaculate! It seems like the whole place was just completely remodeled. The bed was super comfortable and the shower, wow, they sure spent some serious money because this place is top notch. I understand some rooms are larger than the others, we were in 110 and it was probably one of the bigger ones? All new furniture, you gotta try this place.

Exactly what I was looking for. Great location, clean hotel. I got there a little early but Samantha let me check in anyway and was very nice. It's not a luxury hotel but that's why they don't charge luxury prices. I will definitely stay here on my next swing through Boulder.

Doesn't look like much from the outside, but the newly renovated rooms and atmosphere were awesome! Location an easy and scenic walk everywhere you need to go. Highly recommend!

Finding a pet friendly place is difficult in the city - was happy to find this Inn that allows cats and dogs. They do charge you $15 a day but at least it's not for each pet! Room was clean and renovated recently- nice simple touches. The noise from the road is present for sure - so if your sensitive to white noise, I would not stay here. But our stay was good, we even added a second night! The location is great, short walk to Pearl street and a store across the street for late night snacks or groceries. The rooms also had a microwave and fridge, which I always appreciate !

We had an awesome time. Everything was great. Room was clean and spacious. Breakfast room was plentiful. Parking was close. Location was excellent and the main reason we chose the place because it's so very close to downtown. The only reason it's not five stars is due to our checkout experience. When we picked up our receipt the blond woman behind the counter said scoldingly and begrudgingly, "Well, you weren't supposed to have a refurbished room at that rate. You should have got a non refurbished room. But we were over booked." Really? She seemed upset that we got an upgrade. We never knew. Now we know if we ever came back we'd get a crappier room. Bad attitude.

This is my second stay. 25 min walk to the center of CU campus. Easy walk to Pearl Street. Clean rooms at great rates. I needed some extra room to do some work and the front desk person helped me figure that out. Was so appreciative of that. Will probably be my go to place to stay while I have a student here.

Excelllent location to pearl street and the red rock trail head. Bed was comfortable, not too firm or plush, just right. Hot showers, nice furnishings, comfortable space for two people and two small animals to share. Road noise was never an issue as it was mentioned several times in other reviews, they must have had their windows open or were maybe staying in an end unit. We were in room 115, in the center and in the middle of the hotel layout. If you are a light sleeper I would recommend the top floor. We were on the 1st floor and could hear people walking around and maid service cleaning and vacuuming in the morning. Front desk staff was courteous and professional. It was nice to have some quick breakfast options as well. Chobani yogurt, granola bars, bagels, cereal and fruit. We will stay here next time we're in boulder. Great space for the price and allows dogs and cats, can't beat it!

Small and cute place with good price. Location is golden. Walking distance from Pearl street mall and Downtown Boulder. Right next to park with nice walk/bike way by the Boulder creek.

Location near Pearl Street very good. Room nice. Comfortable. But outdoor room entrance has feel of cheap motel. Parking sketchy. Not enough room in front and I felt unsafe parking in back. Security deposit of $150 held until they decide to refund after your gone? Don't like it. Shouldn't have it. Your account needs to be cleared up when you leave like at most other hotels. Free breakfast. Not much there. Nothing hot. I'd give it two maybe three stars.

Very clean place. This has been updated and they have done a nice job. I stayed here during the winter break and it was not very crowded. Nothing fancy but it met my needs. You can hear people above walking across the floor if they walk heavy. It wasn't a problem for me, but if it would have been all night with hearing noise above, I would not have liked that. Also, my room did not have a bathtub, but a stand up shower. Again, very clean and would stay here again.

I stayed three nights at the Boulder University Inn in November 2014. From the outside this place is a bit tacky -- two stories with external room entry doors. It's not hideous, but it certainly looks low-budget. Fortunately, the rooms are significantly better than the outside! My room was on the small-side, but it was nicely furnished and modernized. I don't know when it was renovated, but it looked quite new. My king-sized bed was comfortable and covered with a nice comforter. The bathroom was particularly nice -- nice (large) walk in shower and a high-end toilet! The nightly rate is even on the low-side for the area. The location is also great (if you want to be near the university and the West End).

The rooms have been updated nicely although they have a HUGE space for a shower where they used to have tubs which is not good for people like me who need to take epsom salt hot water tubs due to my chronic pain. However, one of their employees, Serge, needs retraining. This motel re did their rooms but the rooms towards the front are LOUD at night from people as well as traffic. I booked our second stay over a week ago, telling them I could NOT have a room in the front like last time since Im having EXTENSIVE surgeries in Boulder the next morning after I stay there.The last time I didn't sleep well due to the loud street noises which affected my severe surgery the next day. I was told they would put a note in my account and it would pop up. I called 3 days before our arrival and this woman told me again it would flag the employee checking on the rooms the day of our arrival. I just called hours before I was to arrive and SERGE said THREE times to me ( HORRIBLE customer service to argue with a customer AND cut them off, which my family member heard on speaker) " We NEVER tell a customer we can make sure they have a room in the back". After he cut me off, obviously NOT understanding this was serious as I need rest before major surgery ( he NEVER acknowledged my concerns or mentioned my surgery despite my mentioning it to him at least 3 x) I told him I wanted a call back from the female manager next week AFTER 12 pm since I will be recovering. And I also told him he was incredibly rude, didn't listen to a customer AND that I used to work in the service industry and you do NOT ARGUE WITH CUSTOMERS. Clearly , had they TOLD me they couldn't assure I wouldn't be near the front again, I would NEVER have BOOKED again with them!!!! Beware. They will tell you they will accommodate you and they won't.Ill spend my 220.00 somewhere else the next 7 times I have to stay in Boulder for the subsequent surgeries. UPDATE****. When we arrived to the motel, SERGE apologized to my husband and gave him a 10% discount. The room was quiet and in the corner second level away from the front near the street. I will wait for the manager to call me which hopefully she will. Just be aware, according to SERGE they will NOT accommodate special requests even for medical or handicapped reasons as in my case.

Nicer room than the Warwick in downtown Denver. The pool area is pedestrian. No spa/hot tub, which is a bummer, but whatever. The parking situation was kind of annoying when we went, I guess there was a football game at the college. The main lot was full, so there was parking out back, but after a long day of hiking carrying my heavy bag back up to our room was a bummer. The breakfast was fine for a free breakfast. Donuts, bagels, cereal, fruit. Everything was clean. Easy walk to Pearl Street.

My parents and I have stayed at the Boulder University Inn four times and thoroughly loved it each time. I go to CU, and when we first came up to Boulder to check out the university we decided to stay at the Boulder University Inn because of it's proximity to the university and their low rates. The manager, Guiseppe, was not just always polite, but would go out of his way to ensure that we had everything we needed and to help if help was needed. My dad had booked a room with a single king-sized bed, so when Guiseppe saw that there were three of us he had an inflatable air mattress put in the room and said that if it was not to my comfort they also had a roll-out bed. In January when we came up for my move in we forgot to bring a snow scraper, so when it snowed quite heavily and I asked Guiseppe if they had a snow scraper I could use to clear the car, he came out and swept and scraped the snow off of my car himself, insisting that he do it himself and that it was no trouble. The rooms were great. Both the standard and newly renovated rooms were equally as comfortable an accommodating, and when we needed an extra chair and I went down to the front desk to ask to borrow one from the eating area, the man who took the evening shifts at the front desk brought the chair up before I had a chance to pick one up myself. The overall desire to help guests and no hesitation to go out of one's way to do so was the highlight of our experience staying there. Even now if I run into Guiseppe when I walk downtown from campus and pass the hotel, he is always happy and polite, asking how I am doing and wishing my family well. My parents have visited twice since I began school and have stayed at the Boulder University Inn both times and plan to continue using it as their go-to place to stay when they visit in the future. I would highly recommend to anyone that they look into the Boulder University Inn before deciding where to stay when visiting Boulder. You will not be disappointed!

I stayed here last weekend when I came to town for a wedding. For a basic, comfortable option, Boulder University Inn is great. And it's cheap! My flight into Denver was very delayed, and I didn't end up checking in until close to midnight. The employee who was working was probably the most welcoming receptionist I've ever encountered at a hotel that late at night. He was friendly and helpful. The room was clean and basic. We were in room 222, overlooking the pool. There was a TV (which had HBO, always a plus), plenty of lighting, a coffee maker, an iron and ironing board, a hair dryer, and shower gel and shampoo. Met all of our needs. Plentiful, free parking. Free continental breakfasts, which were not amazing (but I've never had a good continental breakfast in this sort of situation). Location is great--five minute walk to the Pearl Street mall area and the farmer's market.

We were skeptical based on the outside of the hotel, but the rooms were very nice. There was an outdoor pool, and rooms seemed modern, very clean, and recently renovated. Our bathroom was huge as well, with modern fixtures and good lighting. The free breakfast is incredibly limited, so I wouldn't count on getting breakfast there if you're hungry. Luckily, there is an Alfalfas grocery store across the street for all your needs. It was a little pricey around this time of year ($220) but we were pleased with our stay. Front desk staff was helpful. There was quite a bit of noise from outside our door too, since we were by the stairs, but we weren't bothered by it. Unlike other reviewers, we had no issues with billing and enjoyed our stay.

Spotless room and restroom, fresh bedding, quiet and within walking distance to Pearl street; I don't think you can get a better bang for your buck than this inn. Friendly staff and pet friendly makes this place a solid 5 stars for us!

This place is wierd. 1st time I inquiry they had "0" availability, I called 10 min after and they suddenly had one room, but they wanted $200 dollars per one night. When I initially went into the lobby to ask about the room... The two people at the front desk seemed extremely flustered and kept me standing there with no greeting for 5 minutes... As this was such a strange encounter I'm glad there was no availability.

Great little MOtel. Not a 5 star hotel but a great little motel. Staff is pleasant and absolutely accommodating. I could see where the parking may be a little tight at times but we never had a problem. Easy walking distance to The Hill in one direction and Pearl St Mall in the other. Juice and "snacks" to start you on your walk to one of the great breakfast restaurants around. Alfalfas across the street if you would rather. Of all the restaurant/bars you want to visit, only the Dark Horse is driving distance. The room had a coffee maker, hair dryer, iron and ironing board and TV. OK, let me say, if you are watching the tv, you are in the wrong place.......Get a life. We found the weather and a local news channel and that was good enough for us. Motel is under construction. There will be no smoking rooms after the renovation is complete. We hardly noticed the construction unless leaving or returning to the room. Someone stayed in the room above us a night or two. They must have kept the same hours we did as we only heard them a couple of times. Let me say, if you are comparing this motel to the 5 star hotels in Boulder you are doing yourself and the readers of these reviews a disservice. If the University Inn charged $100 a night MORE, then I could see how people would find them lacking in some areas. But lets compare apples to apples. This is a quaint little motel in the epicenter of life in Boulder. The room is clean and the staff friendly and accommodating. If you require more, I suggest you pay more for your room. As for me, I will be back here again!

Clean renovated room. Looks dingy from the outside but the room was perfect for a night. Walking distance from pearl street and all the shops, bars and restaurants. Would definitely stay again.

It's easy to provide good customer service when everything is running smoothly, but what happens when something goes wrong? Unfortunately I was on the other end of something going wrong during my stay at the Boulder University Inn on Broadway in Boulder several weeks ago and found out first-hand what terrible customer service is. I was in a room for two nights over one weekend in a king-sized bedroom on the second floor. There was a large, over-sized chair that was between the bed and the bathroom and I hadn't paid attention to the fact that the chair was right in line to the bathroom door. So? In the middle of the night when I woke up to use the facilities, in the dark, I stubbed my toe on that chair which was in the way! Now, two weeks later, I am still dealing with the aftermath as it is broken. When I tried to talk to the Manager about this the morning that I was leaving he cut me off in conversation, I had gone down to get more ice to ice it down with. Later, when checking out, I tried to discuss this situation with him again, and again, he cut me off. I asked him to listen because I didn't want this situation happening to anyone else. I had to spend my Saturday night in bed, icing down that toe all night long! He was very abrupt with me and immediately jumped on the computer to charge me for the room again! He was so concerned that I was trying to get out of paying for the room he wound up attempting a double-charge which my bank stopped! He made no attempt to console me, offer some kind of compensation (which I wasn't even looking for!) nor did he acknowledge my situation, but the point is he wound up trying to put a double-charge through on my account! This was some of the WORST customer service I have EVER received! Pray, if you choose to stay here, that you don't wind up on the end of something going wrong because of their neglect. i would have given NO stars if that was at all possible.

3.5 stars - Cheap budget option in Boulder for sure! I would probably give it 4 stars if we stayed on the second floor. Stay on the second floor if you can because the floors are very squeaky and you may wake up earlier than you would like! It is a nice location on the edge of campus and a 5 minute walk to Pearl Street and downtown Boulder. If I had to stay in Boulder again I would definitely recommend it as it appeared like the best value/location combo in the area. They have many different rates online so if you are sure you aren't going to cancel you can save a little more money. They also let my girlfriend check into the room 3 hours early because the room was ready.

Best deal in Boulder! Clean remodeled strip motel that services perfectly fine if you want to be walking distance to downtown and pay around $100 per night. Another great find thanks to Yelp!

I have stayed at the Boulder University Inn many times since my daughter has been a student at CU. I typically find the place OK - nothing special but a GREAT location. This month I stayed at the same place had a "corner" room which had a most disgusting smell that permeated the room. That isn't why I am writing this negative review. The reason I am furious is that my rate during the "off weekend" was a reasonable $108.00 x 3 nights. Instead they charged my card DOUBLE then after I called the office was told that no - that I was mistaken even though my online banking statement clearly had a double charge. THEN after having to make a claim to my bank I saw another CHARGE for another set of 3 nights! Instead of reimbursing me half they charged me yet again. I called the front desk immediately today when I saw the charge and was told that in fact I am mistaken they show no such charge. I WILL NEVER give this place my business ever again I don't care HOW good the location. Customer service and their billing system is a s**t show!

Dont let the outside areas mislead you. The hotel staff is very, very nice with great hospitality. The rooms are also really nice. There is breakfast and it is in a great spot. The price is also really good, considering that it is in Boulder.

I don't trust these guys. I called to make a reservation, first asking what their cancellation policy was and was told 24 hours. I asked for an email confirmation but they never sent one. I called a week later to be sure my res was made (it was) and asked for an email confirmation again, but still didn't get one. A month later, I called a few days before I was sch to arrive, to cancel the room. I was told their policy was "no refunds." I started to raise a stink and cite what I had been told a month earlier when I made the res, and they guy said, oh, just kidding, we have the best cancellation policy around... 4 hours. I think these guys are liars and they tried to cheat me, first by never sending the confirmation (so I didn't have the cancellation policy in writing), and then by telling me no refunds when I called to cancel. It all worked out cuz I took good notes and raised a stink, but another person could have been cheated into paying for the room. Beware! I stay in Boulder regularly but won't stay here again. It's a crappy room anyway and I only have gone there in the past because of the location.

Perfectly fine place to sleep, and lots of points for being close to almost everything in downtown Boulder. The bathroom was 3 star- there was no ventilation- just a window to open, that looked into another building. The staff were pretty nice, though- and they had smoking rooms available. We thought it would be easier to find these in Colorado (wink, wink), but it was surprisingly tough.

Well it does exactly what it needs to do. A 5 star, three star motel. Room I am in has been recently redone: graduation time perhaps. Comfy bed,good shower, clean room. Basic but good.

Fantastic find! So close to everything downtown that we wanted to see, clean and nice! Definitely will stay again.

August 2013: we were lucky and had the upstairs end unit backing into the high school play fields and Boulder Creek. Typical Motel Room environment .... nothing to do cartwheels for ... however the location was great ... within a short walk to Pearl Street and it's many restaurants, brew pubs and boutiques.... The complimentary breakfast was "lacking"

At check in the concierge was extremely friendly, helpful and even funny. The night we stayed the hotel was full. I asked to be moved to a different room because the people in the next room where having a very loud party and it was only 7:30pm. No dice. The walls in this hotel are paper thin. The next morning, laying in bed I could hear the dude in the next room burp and then start hacking up phlegm. It wasn't a faint sound, it sounded as if he was in the room with me and there was no wall separating us at all. It sucked. It's a good price for a great location, but you should know that privacy is little and sounds travel very very well between the rooms. At check out we had a different guy - he barely even looked at me, didn't say much of anything, didn't ask me how my stay was...nothing. Just a "sign here". I think my next stay in Boulder will be somewhere else despite their proximity to delicious Thai food.

This "motel" may look mediocre from outside, but the rooms are quality - including king-sized beds, granite bathroom counters, full-length mirrors and generic+ amenities you want/expect during your stay.

The University Inn is a fantastic deal. Sure, it ain't as grand as the Boulderado or the St Julien, but it's perfectly comfortable, clean, convenient to both the campus and Pearl Street, and the staff is friendly and efficient. Giuseppe, the manager, couldn't be more charming and accommodating.

Would stay again! In fact tried to buy is is booked up. Nice recently renovated rooms. Great price and great location. Walking distance to Pearl St. Continental breakfast pretty standard which for me is not great, but there is a nice grocery store across the street which has great coffee, breakfast and food selection.

I went to the hotel on Sunday 4/12/15, around 4:30 pm, to try and book a room for 2 nights, 4/17 and 4/18. I was told by the font desk that there was a room available on the 17th but nothing available on the 18th and that I should seek other accommodations since I needed a room for both nights At 6:30 pm, unbeknownst to me, my mother called the hotel and was able to book a room for me for both nights. Odd that I can't get the reservation in person but she can over the phone. After learning that I had been turned away 2 hours earlier she cancelled the reservation. Granted there may have been changes in availability during the 2 hours between our contact with the hotel, but this doesn't pass the smell test.

I spent 5 days in Boulder University Inn. Standards of cleanliness were exceptionally high and the room was well equipped with coffee maker, fridge, microwave, good heating and a nice shower. The decor was simple and tasteful, and the views from the windows were beautiful with lots of natural light. Location was great- a short walk to campus and also to downtown shops. An ample breakfast was provided- bagels, tea, coffee, hot chocolate, cereals and fruit and the service was excellent. The manager was extremely friendly, courteous and keen to be of assistance. I would definitely stay again if I was visiting Boulder in the future and recommend it to friends.

Everything was great. Close walking distance to Pearl St, etc. Be careful when you check out for unnecessary charges. We had a pet and were charged double what we were told.

I was pleasantly surprised by cleanliness of the University Hotel, but unfortunately upon checkout, my boyfriend and I received the single worst customer service experience we have ever had. We checked on January 31, 2014 and stayed at the hotel through January 2, 2015. The night before we were due to check out, January 1, we called the hotel front desk three times from the hours of 1:30am to approximately 3:30am to complain that other guests were being very loud very close to where we were trying to sleep. Each time I called, I was told that the front desk attendant would handle it, but only did after my third call to the front desk did we hear the other guests actually go inside their rooms. The next morning, my boyfriend and I were very unhappy and frustrated with the hotel's slow response to our complaints, and requested that our room be discounted. All the manager (Giuseppe) of the hotel had to do was apologize for the fact that we had such a rough night and ask what he could do to make to us happy. However instead of doing that, Giuseppe become aggressive and defensive, and insisted that A) the hotel had handled the issue promptly, that B) it was not the hotel's responsibility to quiet loud guests, and C) that we should have expected the noise given that it was New Year's Day. My response to Giuseppe's declarations were and are as follows: 1. The situation was dealt with promptly: If this were the case, then why did we have call the front desk three times over the course of several hours? The only time the attendant actually left the office to go ask the partygoers in person to quiet down was the third time I called, and the walls of the hotel were so thin we were able to hear him. At that point, my boyfriend and I were debating whether to actually call the police. When I told this to Giuseppe, he insisted that it is company policy for the desk attendant to call the police themselves after 3 noise complaints - but then admitted that the police were never actually called. 2. It is not the hotel's responsibility to quiet loud guests: Of course it's the hotel's responsibility to quiet loud guests! Phones are provided in guests rooms with a number to directly contact the front desk in the event of a complaint. If the hotel did not want to take responsibility for their guests, why were we told each time we called that it would be taken care of, and why were we not told to call the police directly ourselves? A hotel's absolute goal should be to make sure that all of their guests are comfortable and happy, not to deflect responsibility when that fails to happen. 3. We should have expected the noise given that it was New Years Day: The previous day was New Years Eve, and we hadn't had any complaints about the noise on NYE. Regardless of what day it was, 1:30am to 3:30am is an inappropriate time to be having a party outside, especially when complaints were made. Furthermore, why on earth would Giuseppe defend the people that caused the complaint in the first place? After deflecting all blame and refusing to take any responsibility for the hotel or to apologize, Giuseppe offered us a paltry $20.00 discount on our stay, which we said was inappropriate. He was rude, aggressive, and refused to take any responsibility or apologize. When we turned down his first offer, he countered with a comp of $50.00, while also accusing us of trying to steal from him and then immediately told us not to "mess with him". My response was that Giuseppe has absolutely no business working in the service industry. A person who is clearly so incapable of making guest's happiness his primary responsibility, and who is apparently unable of hearing a guest's complaint and responding appropriately has no business running a hotel. I couldn't believe how we were being treated! After all that, Giuseppe insisted that he provided great customer service, gave us his card, and tried to tell us we could have a night free at the hotel. At that point, I was absolute furious. I ripped up the card, which was very rude of me, and told Giuseppe that we would absolutely never stay in the hotel again. And why would we? Throughout the course of the conversation, Giuseppe was rude, aggressive, and got in our faces. Even after we had all agreed on the $50.00 refund, he kept trying to goad us into arguing with him more. We had to tell him to stop and just give us our refund three times before he would let us leave! Once we were finally able to obtain our refund, I told Giuseppe on our way out the door that I would be writing a review of our argument on yelp, because I believe potential guests have a right to be informed. Giuseppe tried to scare me away from doing so by yelling that it was a felony to threaten someone with a bad yelp review. However, seeing as our transaction had already been completed, it was not a threat. How awful to provide such poor customer service, and then attempt to frighten someone away from reporting it!

What a great place! Where else but in Boulder can you stay in a motor lodge with contemporary finishes and mostly Audis, Subarus and Denalis in the parking lot. This outside entry lodge is so close to the action you won't have to get back in your car once you park. Pearl street is just a couple blocks walk, and the bike/walking trail that follows the river is right out the back door. It may even be possible that this place makes you feel young, as I witnessed folks in their 60's playing hacki sac in the parking lot! Enjoy your stay....