Bourbon Orleans Hotel

Pillows are too soft, I generally use down pillows. I did love the size of them though. The staff is amazing in everyday but I had issues with the front desk. Don’t pay to check in early! Everyone in my party had the ability to check in early. I on the other hand paid to check in early and was the only one that the room wasn’t ready. Was told they took the charge off and would email me a new receipt but that never happened!

Hotel was clean and the beds slept perfectly. It’s an older hotel built years ago when people were smaller. We enjoyed the place. The staff were very polite and attentive. I felt very safe and comfortable there. I would visit again for sure. We enjoyed our time there. Lots of little things to make your stay enjoyable. Great location.

We had a wonderful stay at the Bourbon Orleans hotel. This beautiful, historic hotel is right in the middle of the French Quarter and close to tons of restaurants, shops and attractions. We parked the car with the valet at the hotel and walked everywhere. Our room was clean and comfortable. The bellman, David was very helpful and friendly as was the rest of the staff we encountered. We will be staying here every time we come to New Orleans.

Wonderful stay!! Great location, beautiful hotel and room, and friendly staff. We were able to walk to the square in 5 minutes or less. For awareness there is great music in the bar. Bring earplugs just in case you get a room close by and you are wanting to turn in early. Would definitely recommend this hotel as a great place to stay!

Absolutely great location. The beds were extremely comfy and it was nice to have pool access. The AC was always cold in the lobby and the door was always held open. The cleanliness of the hotel was also great. They do charge a $50 fee for early check in, but if you’re exhausted enough it’s worth it!

The hotel is beautiful & centrally located. Has been a favorite for many years. This visit started out shaky as our room was by the ice machine. First night very little sleep as every time someone got ice it sounded liked NY subway in room. And people got a lot of ice. Next morning they happily moved us to a quiet room. Service is excellent. Fresh coffee downstairs til about noon. Fresh cucumber water all day.

Beautiful hotel. Great location. They kept everything clean, including outside sidewalks and streets. There was a jazz event in the hotel, so you could hear them practicing (4:30PM and 9:30AM). They performed in the hotel bar - live music from 4PM-12:00AM. The band was really good and enjoyable while drinking in the bar. Part of the "destination fees" paid at checkin for hotel, included $20 worth of drinks at the bar. The room was quieter than expected. We asked for the quieter part of the hotel. Kept TV on all night and white noise machine. No issues with noise while sleeping. No curtain over wooden-slatted shades, so room was a little lighter at night than what we've experienced at other hotels. Walk-in shower (no tub). The shower is open on one end - no closing curtain or glass, so expect to clean up water from the floor. Be careful on the tiled bathroom floor and shower floor. It gets very slippery when wet. No exhaust/ventilation in the bathroom. Lots of extra fees: room rate was $127.60, was charged $229.95, including $50 per night "valet" parking, where our car was parked in front of the hotel all night and never moved. Valet service is a 3rd party contractor, separate from the hotel. Nothing was bothered in or on the car. We would consider using hotel again if we flew in instead of having a car to valet park.

If you can ask for a room near the elevator. Hallways are long and we had quite a walk to our room. Pool was awesome. 50$ valet was not expected at all. Beautiful bar inside good music, central location. Doorman Kenny was helpful with recommendations.

If you like to get hotel rooms for sleep or privacy... DON'T STAY HERE! The NOISE is INSANE! You won't be sleeping at all LOL. They know damn well they should not have hotel rooms placed where they are due to privacy and noise LOL. They should be ashamed of themselves for putting rooms on the first floor right in between the lobby/bar/courtyard. we were given a room right off the lobby... right by the bar that plays live jazz music... with a window that is to the pool with tables for people to sit RIGHT UP AGAINST THE WINDOW. The jazz music is SO LOUD until 12 pm that nothing will drown it out.. no earplugs they give you or playing a movie with headphones in on your phone... the employees/people talking in the lobby and passing by the room at all hours of the night are so loud and clear it feels like they are in the room with you... and employees rolling carts or something by your room all night was so loud ... it is just impossible to sleep. you cannot open the blinds to let light in the room because there will be people literally right up against the glass on the other side who are in the pool during pool hours. Also any room guests or anyone in the courtyard can see right into your room so the windows are basically useless because there is ZERO PRIVACY when you open them. When asking to move rooms after two sleepless nights they said check in the morning and that they were fully booked ... the only thing they could offer was an upgrade for $250 a night LMFAO Honestly I think this was absolutely unacceptable for a hotel and the room we were given was absolutely unacceptable with zero privacy and so much noise it is impossible to sleep... Absolutely worst hotel I have ever stayed at. - 0/10 recommendation - DO NOT STAY HERE.

Wanted to stay in The French Quarter for my first visit to New Orleans. This hotel was right in the heart of it. Didnt know it had a haunted history until after acquiring the room. Got there early but they had a room ready for us at around 1pm instead of 4 so that was good. Our room was a long walk to the end of the 4th floor though. So every time we wanted to leave it was a trek. The room was small and our view looking out was horrible and the window was cracked. The doorman during our visit was great. An older black gentleman that gave great advice and directions during our stay. I'll stay on Canal Street instead of Bourbon next time.

Five Stars!! The first person you see every time you enter is a very polite doorman. There is a big lobby decorated with a Christmas tree and seating, nice for photos. Then the ladies at the front desk were nice and informative. The rooms are updated and clean, spacious, and we had a view down to Borbon street where you can look down to all the action. I do wish the windows opened up, but not the biggest deal. We asked for no housekeeping the 8 days we stayed here because I don't like anyone entering our room, and they had no problem. There is a bar downstairs open during pool hours. The hotel even has a bigger 24 hour bar/restaurant that leads right out to Bourbon Street. I highly recommend this for your next stay in New Orleans.

The Bourbon Orleans is in a great location right off Bourbon Street. It's stylishly decorated with an on-site restaurant and bar. Our room was nicely appointed. Things to be aware of - if they offer you a choice of room locations, AVOID the second floor around room 223. While the idea of having a window facing Bourbon Street sounded good, the reality was safety floodlights from the street poured into our room at night through the plantation shutters, and the noise/music from Bourbon Street and the hotel bar below made it difficult to sleep a couple nights. A nice place, but be careful regarding your room choice!

This hotel location was perfect!! It's smack dab in the middle of everything you want. The oh do famous Bourbon St for all those who are down there to party. The other side takes you to the beautiful St. Louis cathedral, Jackson Square ( literally my most fav area every time i come to the quarter). The famous cafe du monde is right across the street. That is an everyday stop for us. Who says ni to beignets and coffee when you are in Nola? The hotel itself holds that classy Victorian era decor. If the walls and chandeliers could speak, lol. The bedroom was a decent size. Clean. Beds wee comfortable. But the best part of the room was our city view balcony. We could see everything and relax in the evening. For spring. MAN, it was Sooooo HOT. There is a pool are but it's enclosed in the middle of the court yard, so I'm not sure how much sun it actually gets since it literally closes in by 4 walls and 7 levels high. But the heat and humidity during the day were a bit too much for me to be walking around outside. Best time to venture out in that kind of heat morning/early after noon or after 5 or 6. The evenings are beautiful with a light breeze if you want to relax on the balcony and watch the madness on Bourbon. This was probably our first visit where the crowd wasn't all super crazy and jam-packed. Everyone who worked there was super helpful and friendly. No real complaints,except for the one time i called down to ask for water, and it never came. I got lucky and ran into the room service people in the hallway a few hours later, and they helped us. This will probably be one of the hotels we will frequently pick if they have the city view balcony room available. It's actually the only reason we had booked it for this trip. It was the only hotel that still had that room available. Thank you guys so much for another amazing trip in the quarter. Most likely won't be going during the summer if it's already THAT hot and it's still technically spring

I would stay here again and again! The staff is incredible. From the valet to the bartenders, they made us feel so welcomed and comfortable. The location was absolutely perfect. In the mix of everything but not loud and noisy. Very special shout out to Liah at the valet and Phillip at the lobby bar who went above and beyond for us to make the stay comfy and fun. Our king size bed was super comfortable and the room was overall a great size for two people. The only downside was the bathroom. The shower had no pressure and the fan wouldn't stay on for longer than a few seconds at a time. That may have been room specific so I won't hold it against the hotel as a whole. Looking forward to our next stay here.

Just left this place after a 3 night stay, the first stop of a tour of the South to celebrate my retirement later this year. Staff were friendly and very helpful. We were pampered throughout our stay. We had breakfast in the hotel restaurant two mornings and LOVED their very flavorful, zesty breakfast sausage. Yum, yum!! Our room was mostly quiet, except one night when some rather loud revelers returned to a neighboring room pretty late--not any fault of the hotel though. Our bed was VERY comfortable. The closet was roomy and offered a safe. The room came with a Keurig coffee maker and housekeeping was good at replenishing both our K-cups and the towels. The bathroom was pretty spacious for a hotel of this age. The towels were big and fluffy, which I love! There are many reviews complaining about shower pressure, but it really depends on WHEN you (and many others) are showering at the same time. The pressure was fine when my hubs showered in the evening and when I showered at 5:30 a.m. on the morning we left early for the airport. Our room had a lovely view of the pool and interior courtyard. We really loved the hotel bar, which I will review separately. I stayed here 30 years ago with my now departed Mom (and loved it then also). My husband (upon leaving) commented how much he loved the amenities and location, requesting we stay here on any return trips, which is high praise from him. DEFINITELY worth the stay!!

Our room was great and the hotel was situated in walking distance to everything. My wife and I really enjoyed our visit to new NOLA. Great hotel.

I am so pleased with our stay here! We recently stayed 8 days and it was just the best. They had a recent renovation so the room we had was so pretty and clean. Our room was super spacious and we had a cool view to Bourbon St. from the 6th floor. The location was just amazing, literally close to everything!!! It was super convenient that there is a guest only restroom in the lobby, so when walking around enjoying this gorgeous city, I could quickly stop in and have access to a clean private restroom. The lobby was beautifully decorated with Christmas decorations and they have gorgeous chandeliers that give it such a special vibe. The staff was very friendly and helpful with anything we needed from a cab ride, water bottles and even Mardi Gras masks if you're in the mood to wear one! I would definitely stay here on our next trip and recommend to anyone needing a restful and centrally located hotel in the French Quarter:)

We paid extra for the junior suite during mardi gras. I wish I hadn't. 1st the good. The guy Reginald helping us to our room was fantastic! Even as we were trapped in the elevator. I will list the issues in no particular order 1) Trapped in the elevator. It was only for 10 min Ok things happen. Reginald was fun and calm for the most part. THAT was not the issue. The manager called about 10 min after we were in the room. And asked if we were ok. We were fine it was not that long and I didn't cause a big stir. Now this EXPENSIVE stay did not come with breakfast. No big deal we don't typically eat it anyway. Howeve, the manager should have offered a breakfast, a complimentary drink at their bar, something. Nope just ok sorry bye 2) the couches in both bedroom and living were small loveseat like things that were VERY uncomfortable and barely had arm rests if there's a way to post images I will 3) the shower. I have stayed at VERY cheap hotels with better it was a large showerhead almost like a rainfall type. Except a third of the holes had no water coming out. It was not just the water pressure. It was not cleaned appropriately for hard water. I have a picture but it is hard to see. The showerhead was mounted in a bad way.you had to plaster yourself against the wall. We had to plaster ourselves against the wall to even get wet. Then had to use a cup for the rest of our body 4) It too 15 min to even heat up. Yes we were on the 6th floor. However been in taller hotels that were just as old if not older and we had hot water 5) last but not least. The toilet paper! I have had softer paper in an outhouse.Getting the cheapest paper is NOT saving money people uses twice as much! Remember girls use it everytime! It was like sandpaper. I'd wait to go until we got to the place we were going to. SERIOUSLY people a little thoughtfulness would be nice. Again the fact it had no amenities for 450 500 is a tad ridiculous. They only had a 20 gift for a drink at their bar. Keep in mind most hotels here charge 50 a night to park your car. The ONLY reason I gave it a 2 star and not 1 is Reginald! Sadly this put a damper on our Mardi gras.

Made mistake of booking room thru Expedia for 2 nights 24 and 25 April 2025. Just off riverboat cruise and day of check-in came down with colds and fever. Had to check out on 25 Apr, A day early. Woman who checked us out said forus to contact Expedia to work on $500 refund for 2nd night. We checked out before 9 am 0n 25 Apr and drove back home to Michigan. I contacted Expedia and went over above info. They said the Bourbon Hotel Manager, Alex refused to grant us any kind of compensation. Called Alex, he confirmed saying they could not rebook room. NOLA had a Jazz Festival and a Major Golf Tourney that weekend. I am sure Alex told me a lie. Lesson learned --NEVER STAY AT BOURBON HOTEL AND NEVER BOOK MORE THAN 1 DAY STAY WITH EXPEDIA. PS. The room we had was as we terrible. There was a king bed and a tv and coffee pot. No Chairs, No Tables, No Desk. Had to use ironing board to hold suitcases. Had to call maintenance to get us two uncomfortable chairs. No soap dish,no hand soap at small sink. Had to use soap dispenser in the crumby shower. Toilet was loosely attached to floor. And room smelled like Bourbon street. All that for $500/night plus $80 parking. Of course lost another $500 for the early checkout.

Had a wonderful stay here, we were greeted by David at the door and he instructed us where to go and what to do to for check in and valet. We were then greeted at the check in counter by Tangela and had another wonderful conversation, everything was explained and we were off to our room immediately. For an older hotel, it was clean and inviting. Our room was beautiful and if I had one complaint, the water pressure is lacking as stated in other reviews. I can look past this and certainly did for an excellent stay. Anytime we ran into a member of the staff we were greeted with a smile. We will certainly be back!!

I loved this hotel because it was walking distance to Jackson Square, one block from Bourbon and all the fun stuff in the french quarters! It's an older hotel but well kept. My double room with a balcony was big and spacious, so was the bathroom. As much as I wanted a room facing bourbon street, I am glad I did not get it because, I do have to say, it is noisy. You will hear everyone partying below. I was on the 5th floor and still heard noise. Luckily, I am not sensitive to noise so it didn't bother me. The front dest staff and door staff are awesome, so was Justin! They made sure we had transportation etc. There is a $40 early check in fee if you get there early. There is a bar/lounge with live Jazz nightly in the hotel and they also have a warm salt water pool.

Had such a wonderful stay. Wish we could have had a refrigerator or at least a mini bar. But other than that, thoroughly enjoyed our stay. Had two queens on the 7th floor. We were not facing Bourbon St. large bathroom counter was great for the two of us to have plenty of space to get ready. Beds super comfy. Housekeeping on point. Great location in the FQ. Will stay again.

When i got to my room it was great, room was good 2 beds , bath, and a safe... pool was heated and it was great

We had a wonderful stay at the Bourbon Orleans during our wedding weekend in early June. The staff at the Bourbon were extremely friendly and helpful, making our entire family (40+ guests) feel very much at home! The rooms are spacious, clean, with very comfortable beds. The hotel also boasts wonderful amenities like a salt water pool and great bar! We highly recommend the Bourbon Orleans as a special event host - we had a delicious post-wedding brunch in the cottage for 50, and a lovely backdrop for pre-wedding photos - see pic of the balcony off the ballroom. A big shout out to Brenda, Director of Sales who was extremely helpful during our planning process. We cannot wait to come back to celebrate our anniversary!

We booked a loft style suite. Room 149. If they give you this room, do not take it. We thought the room was beautiful and pretty clean. The only issue was the water pressure in the shower was pretty weak. The first night of being there there was noises at 3 AM sounding like carts rolling. It woke all three of us up. We didn't know if it was car rolling, or the sound of a trash pick up. This reoccurred for each night that we were here. We stayed for four nights. After the first night, we thought it was just a fluke so we didn't say anything until the second night. I went to the manager the next day and told him about the room issue. Unfortunately since it was New Year's Eve holidays, he did not have any other room that he could offer us. I told him then can you offer us anything else in the form of a reimbursement because, well, you go to a hotel to sleep after all, and we were not sleeping. He told us he can only offer us a $100 credit towards the incidentals. I told him we paid like $2000 for the room. $100 for incidentals for us not sleeping for two nights is unacceptable. I asked him since it's New Year's Eve. Do you think that they'll still be doing deliveries or whatever the heck that noise was. He told me no he doesn't think that there will be because it's New Year's Eve. That night we only slept for three hours. They did their delivery at four in the morning. We had gone outside and realized they put us right next to the delivery entrance/trash pick up area. On New Year's Day, so our third night sleeping there, I went to the front desk and informed the lady at the front desk that the issue had still persisted and asked if she still remembered that I was talking to her manager about this yesterday. Seemingly she was irritated by the fact that I had come back, and said "yes I remember you" while she tapped her pen angrily. I asked for her manager. He told me that there was nothing else he could do other than the $100 toward the incidental. I told him that if I contact Expedia and they contact his hotel will he able to do better than this? He said I should contact them, and he will see what he can do. Wasn't sure what that meant but I decided to contact Expedia anyways. thankfully, Expedia was able to negotiate a one night stay refund. All I can say is some of the front desk staff isn't very friendly. I informed the manager that if they are going to sell room 149 to people, they need to offer it at a discount because it's right next to the delivery/trash pick up area. In the mornings, we would go and try to get coffee which they serve by the bar. 3/4 of the times, they were out of the coffee. 2/4 of the times, they actually refilled it! The other time, we asked if they would refill it, we waited, and they never refilled it. Their restaurant is decent but overpriced. Food anywhere else walking distance is like 8-10$ cheaper. They often have someone open the front door to the hotel for you which is nice. The entire rest of the staff besides the front desk is very nice and hospitable. It is walking distance from Bourbon Street and Jackson Square. The hotel was cutely decorated for Christmas/NYE. Hopefully they come up with a solution for room 149 and some of the front desk can change their attitude.

In need of a short hotel stay before our Airbnb was ready, my dad and I decided to give the bourbon Orleans hotel a shot. We both knew about this hotel from a TV show called "your honor". I was excited to stay there but sad when I learned that they actually did not do any filming of the show at the hotel. Oh well! This hotel is in a prime location if you are looking to enjoy the French Quarter. Our room was on the first floor, which was a little disappointing because we weren't able to open our windows to get fresh air and we were at eyesight with anyone walking down the sidewalk. Needless to say, we kept our blinds closed to the entire time. Given the limited amount of time we actually spent in our room, the price is a little steep for what you get. Valet parking was $48 a night which again was a little steep in my opinion. But, you are paying for the location and convenience of having everything within walking distance. We did not get to enjoy any of the amenities as we were there later in the season and it was a bit cold - there is a pool and they do have both a restaurant and bar on site. If it is your first time in New Orleans, and all you care about is location, I would recommend this hotel. The beds are comfy, and the staff were all extremely helpful and friendly. But if you're on a budget, I would not recommend staying here.

Stayed at the Bourbon Orleans for a convention. The rooms were nice and even with our window facing Bourbon St., the raucous wasn't horrible. Breakfast was good. The waitress, Tamika, who attended us was so gracious and made sure we were taken care of. Loved her personality and vibrancy. The hotel desk was also great. Smiles and appeared to want to be at work. Now, the bad thing about the hotel was our shower head didn't fully work, only one trash can in the room and a cup of coffee for hotel guest was over $4. I would stay again but not buying any coffee.

Here for a wonderful Old world, southern charm stay. Bourbon Orleans is situated in a quiet part of the French Quarter. A block from St. Charles Cathedral. Absolutely lovely! I love the history behind the hotel. Bourbon Orleans offers a very comfortable stay, bar, restaurant, pool/bar service. Staff is professional, welcoming, and friendly. Love the hotel!

Beautiful historic hotel at corner of Bourbon street. Paid extra for a room with a window looking out to courtyard. Plantation blinds were broken and always down. Peeking thru I saw an hvac unit and overgrown vines and a courtyard in the distance. King Room is extremely small. Literally fits a king bed and small end table. Outlets were stripped and charger kept falling out of outlet. No place to open suitcase aside from bed. Small suitcase holder in closet but if you took it out you couldn't walk past bed. Literally a 10 x 10 box with a newer tv and nicely decorated bathroom. Hallway to bathroom was so tight you could touch walls with your elbows if you put your arms up. There's one guest elevator - 3 long hallways away from our room. We had a room on the far side near service elevator and it was noisy and busy from 3:30 to 5 am daily. We opted to walk up and down grand staircase to get to front door. Booked a package on Expedia thinking it was a better deal. Ended up paying $75 more per night than the going rate. (We asked at front desk). Very kind helpful staff. Coffee each morning off lobby was delicious. Didn't eat at restaurant. Not much of a selection. We used uber as there's almost never a cab out front. Hotel is long way on Orleans Ave and the bar has an entrance on Bourbon. That was convenient. You don't hear the riff raff from nightly partiers. Walk out the main entrance to the left you are literally at the back end of Jackson square.

Conference week calls for a busy hotel every year. This year the hotel is under construction with remodeling every where! It was easier to use the service elevator most of the time and the stairs other times. Having a conference in house with a remodel taking place I think there has to been a better bit of planning involved. Painting doors and sections of corridors with small paper signs for notification is not sufficient! Groups of people walking and passing each other will lead to contact of said door or wall. Terrible planning. I was given a free drink ticket for the small bar area however there was rarely a person working behind the bar so my ticket and the tickets of 4 friends also went unused. Really unfortunate because grabbing a couple drinks in-house is always the start to night and in this case, 5 nights. Rooms have minimal accommodations, the refrigerator is small and doesn't keep things cold and the coffee pot...well it heats water.

Beautiful hotel, right in back of St. Louis Cathedral and steps away from Bourbon street. It was clean, renovated and central to everything. I was surprised how quiet it was and we slept well. We went a week before Christmas and my kids loved the heated pool and were intrigued that the hotel was haunted. The staff were great and helpful in suggesting restaurants and things to do with kids. Great place to stay. I will most definitely stay here again when I come back.

Nice clean rooms. Staff were polite and inviting. They opened doors offered assistance, and made good local recommendations when asked. No microwave but this is pretty typical of hotels in touristy areas -they want you to use their restaurants and buy food. However, the room had a small wine fridge that we used to keep drinks and snacks cool. The Rousse convenient store is about a block away. Concierge on site, live music nightly 8-12ish at the hotel bar. Heated pool was open although we did not use it (70 degrees in December is a lil too chilly for me but I saw a few people take dip) Luggage storage on site, and early check is 1pm, if you arrive before that and there is availability, you can check in a little earlier for a fee. Nice location close to everything French quarter related. The aquarium is about a 15 min walk. The property is well maintained my only complaints are that they should do deep cleanings more often and use small trash bags for the waste baskets in the rooms. I initially thought the cleaners forgot to replace them but after asking 2 different cleaners for trash bags (they were kind enough to offer me large industrial bags or ice chest bags), I realized that this was evidently a thing at this hotel. But if I am disposing of a drink or piece of fruit I would to reduce messiness by putting it into a wastebasket with a bag in it. -so keep your bags from the convenience store for this purpose. Certain places you could see some dust build up or in the otherwise clean bathroom; in corners or crevices you could see some build up that a regular mop just can't get to over time. It was nice wish I it could give 4.5.

My stay was magical the room was super clean and the staff where so kind and welcoming UNTIL I had already spent two nights out of my five nights stay at the hotel called my husband I. The middle of our swap tour to tell him we where being charged 280$ for damaged sheets! Now I hair bright poppy red hair I have for YEARS and sometimes it's bleeds from the menopausal!!!! But it has alway washer out . Also I have stayed a countless hotels motels family/tels and never have been told or charged . But I got to meet Erica head of house keeping along with Hotel manager and boy she was a peach . No customers service no well let's see if it comes out nothing just I will be charged and already was . But bless her heart I asked for a towel that I could use for rest of my stay and she accommodated me with o e that was to be given to goodwill . So lesson learned bring a bonnet and own towel to this establishment. Too bad I was having a great time .

Stayed here for three nights (which are woefully not enough) and was very impressed with this beautiful, cozy, comfortable hotel. The lobby was gorgeous and the lady and the reception was very welcoming upon me checking in, welcoming me to New Orleans. My room itself is clean, cozy, and comfortable, and the shower as a generous amount of heat and water pressure to fend off the cold night outside (it was also raining upon my arrival). It was a welcome sight too to have all this water to drink upon my arrival seeing the water bottles, and I was glad that they were willing to give me more so I didn't have to go to the closest grocery store and haul water bottles back to my room. Each morning I got new coffee and new water bottles, two essentials I need. They also have nice, comfy bath robes on request (which I did). I love how I can call the front desk and they are responsive. The attendants are also super helpful when I'm asking questions about the city and when asking for directions. Everyone was so friendly and made me really enjoy my stay. Now let's get to one of the most important aspects here. LOCATION! LOCATION! LOCATION! By the next morning, I basically knew my way around the French Quarter, and my hotel was so easy to locate anywhere I may roam. My one complaint is that I wasn't here long enough, but that can only mean that I had a good trip. I would definitely come back to this hotel on my next visit to the Big Easy!

French Quarter hotels are often a dime a dozen and even more so, hit and miss. The latter certainly doesn't apply to the Bourbon Orleans Hotel, simply because it's one of the most established hospitality landmarks in the city. It is not only one of the most centrally located places to stay, but it's among the most classic and beautiful, inside and out. I've been told this hotel is haunted, much like the rest of the city and its dense history. Prices are rarely going to be a deal to stay here ($200-400/night) and the parking valet situation is not ideal at $40, but worth considering since things happen (#1). The view from here to Bourbon is within arm's reach, which for certain festivities could result in some noise issues but this was never a concern for my party and I. For the room, it was spectacular. The beds were incredibly comfortable as I stayed in a loft with a second floor and a hell of a city view. The antiquated feel is a theme that resonates from the lobby to the rooms but done in a way where it doesn't feel too stuffy or too outdated. Lastly, I want to thank the front office manager, Harrison P. You sir, single handedly made my stay so enjoyable that your personal offer to make my guests and I feel comfortable was very much appreciated. You went above and beyond that your customer service will always be remembered fondly. _______________ (#1) I got towed. https://www.yelp.com/biz/auto-impound-lot-claiborne-towing-facility-new-orleans?hrid=DsDt1ujNpe-YcKifCarbbw&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

I can't begin to say enough about the Bourbon Orleans. My wife surprised me w/ a quick Father's Day weekend and we chose the Bourbon O bc I had stayed there many years prior and recall her elegance and prime location. This venerable old girl hasn't lost a bit! First of all, no, they don't have free coffee or breakfast. Get over yourselves. Find me better staff and a better location... I'll wait. It is centrally located to EVERYTHING you'll want to see and eat and drink. We had room 305, a Queen balcony loft overlooking Orleans street with a BEAUTIFUL view of the cathedral and close enough to catch the bourbon street madness without being right on top of it. The room was impeccably clean and warm and well appointed. The A/C is magnificent after a day in the Louisiana heat (we're Florida... used to it). The balcony is huge and perfect for morning coffee or a nightcap. The staff, ALL of them, from Door persons, to front desk, to maintenance are ALL more than willing to help with any questions you may have. Warm friendly people make the difference, and they deliver in spades! The noise complaints: Baby, it's BOURBON STREET for F's sake! Get yourself a nice secluded cabin in the Appalachians if you want quiet! Bourbon Street is filled with loud jazz, club music, people living their best lives, even if only for a weekend. She's unapologetically loud, and should be. With the balcony door closed and the TV on, you can't hear it. Just deal with it... The "Bourbon O" bar is great! We spent our Sunday listening to "Raddy" and it was exceptional. The drinks aren't cheap, but, the pour is good and you get what you pay for. I'm sorry to report we saw ZERO paranormal shenanigans BUT, the hotel DEFINITELY has an energy! In short, if you're going to the "Big Easy" make it easy on yourself, shut up and pay the price, whatever it is, and you will NOT regret it!

From checking in with Gary. Who is so friendly and great. To thr entire staff( housekeeping, the restaurant young girl). Rooms clean, beds so comfy. Restaurant only open 7am to noon. For breakfast. Very nice pool. Close to all

Very nice historical hotel in a great location! It's haunted, be sure to visit the 6th floor! Very friendly staff, the bar is nice too. Great for some music and a nightcap before heading back to our rooms. Rooms were adequate but on the smaller size. Heating/cooling worked great and the shower was nice. I would definitely come back here

Stayed here for 4 nights and had a great experience. The staff was very friendly and very helpful, especially Alexis at the front desk! We got to check in early, and we had a basic room with a window facing a run-down courtyard. The room was clean, but the hallways don't form a complete loop (or square), but more of a spiral to the elevator. We were at the very end (room 461), so we had to walk down 4 long hallways every time to access the elevator. It's not the end of the world, but it just added extra steps every time we left our room. The room was nice, basic, and clean. The shower was a rain style shower with a separate detachable spray handle. We had a flat screen TV, drink cooler that didn't cool our drinks at all, coffee maker, ice bucket, and alarm clock with USB access/charging. No easily accessible plugs near the bed or nightstand. Some hotels have plugs built into the nightstand lamps or accessible behind the nightstand, but our room had 1 plug behind the bed and 1 inconveniently located under the desk next to the bed but not very close to the bed. We like to charge electronics on our nightstand, but and to compromise here unless you bring an extension cord. The bathroom is spacious, and they have the wall mounted bottle pumps of shampoo, conditioner, and shower gel. Pressure was decent, and hot water was abundant and got hot as expected. The bathroom fan is on a motion timer, so it will go on automativally every time you enter the bathroom. Closet with ironing board and iron along with a safe. The bed was comfy, and sheets were soft. We asked for extra pillows and coffee, and they had them delivered within minutes. The lobby is gorgeous, and the extra security feature of needing your room key to access the elevator from the 1st floor is a nice touch. I didn't visit the pool or exercise room, so I can not review those. Easy access in front for valet parking, taxis, Ubers, and Lyfts. The lobby has direct access to the restaurant on one side and the jazz bar on the other. We never tried the restaurant, but we did visit the hotel's bar (Bourbon O) and caught a drink while listening to live music. A bonus is that you can sit in the beautiful and comfy lobby and gear the live music also. The hotel has a few scrapes and bruises from time, but the location is top-notch, only minutes by foot from Jackson Square in one direction and Bourbon Street in the other. The staff was super friendly and attentive, and overall, the hotel was clean and worth the price. I would definitely stay here again!

First off, NOLA is off the chain - Loved it! This hotel is just off the main strip, the walk to the madness is super close, but just enough away that you can get some sleep. The people, the food, the music, it's a great place to hang out and see some things. The hotel staff was very cool, nice, professional and helpful. The room was comfortable (did not stay in it much). and the location is great, central to anything you wanna get into. There was a gentleman by the name of Ty that was a light and a blessing to that area and hotel. (Thank you for those kind words sir and well wishes.)

I spend 100+ nights per year in all levels of accommodations and travel to NOLA 3 or 4 times per year. Additionally due to my industry/company I was required to travel during the entire COVID nightmare. I totally understand the challenges and changes the pandemic brought to hotels and have a great deal of respect for the hospitality industry as a whole. Regards to NOLA accommodations; I know from past experiences to accept a certain level of "quirkiness". However based on the expense, lack of expected comforts and services; The Bourbon Orleans was disappointing. At check-in; nothing was explained as far as onsite services, cleaning of rooms, pool, etc. Spent 4 nights in the Governors Suite: Bed was squeaky, cheep solid core pillows, no chair at desk, no USB ports, no robes, no coffee for Keurig machine, no glasses/cups, dressers/cabinets missing pulls on doors, closet too small/narrow for standard hangers, enormous bathroom with no air conditioning vents, living room and bedroom very dark even with all the lights on and window shutters open. Getting the room serviced/cleaned was nearly impossible. Asked everyday for the room to be serviced and it only happened one time and all the maid did was replace towels and make bed. Didn't empty garbage or leave coffee or glasses that were never there from the start. 4th floor hallway was never properly vacuumed because we saw the same filth for 5 days. Hallway air conditioning was not functioning property either. Attitude of front desk staff was hit or miss. Addressed that our room was never serviced and was told "I'm not responsible for scheduling the servicing of rooms"? At one point our keys were intentionally deactivated; the front desk was confused and thought we checked out? There was no apology and were given new keys without showing any ID. Hotel restaurant only serves breakfast so you'd think it would be decent but you'd be wrong. Service was slow. Very limited menu; no baked goods, nothing healthy or lite. Only white toast? Jelly, only grape? All four of us thought the food was borderline gross. In conclusion: The property looks lovingly cared for. Location is great and architecturally it's pretty/interesting. However at nearly $600.00 per night during the off season our suite and general experience was not just disappointing but made us sad. There's better places to stay for less money...

It's 2:42 in the morning. The noise from the club across the street is so loud in our room. When I called in tears to ask about being able to turn on the fan, or move rooms I was told to use earplugs (which they brought to my room). I now have the earplugs in and still the noise is deafening. When I asked about a different room, I was told to check in the morning, but that they are often sold out. I can't believe there are no reviews mentioning the noise. I'm hoping to get a couple hours at 4am when the club is supposed to close. Absolutely not recommended unless they can fix this tomorrow. Decibel meter reads between 55-72. Truly sad as the welcoming staff was so wonderful, and the lobby is gorgeous.

I had my wedding there in 2012, the experience was absolutely horrible! We had a two story suite for three days, no one ever came to take out the room service trays, or change the towels. It was absolutely disgusting! We spent $30,000 on our wedding. The room was supposed to be included. You would think there would be somewhat of room service/maid service included. Apparently not. Super disappointing to say the least! We had a room block of at least 20 rooms, and nobody was treated with any graciousness. It was absolutely horrible for my guests as well. Not one person could say a good thing about this hotel. Super disappointing to say the least... An iconic venue, down the drain. I hope they have come up in the world because it is such a beautiful place.

Wow!!! This place does not disappoint. From the amazing and kind front desk staff (Asia, Denise, Lexus, and Shakita!) to the great jazz in the Bourbon O Bar, and the service at the Cafe (Carrie-Ann), this hotel was great. Centrally located in the French Quarter near Cafe DuMond, Jackson Square, and everything else. The service staff were so helpful, kind, and friendly. The room was clean, got extra pillows when I asked, and the bed was firm but not hard. I walk with a cane and could easily navigate with directions from staff to all the fun sights. I heartily recommend this hotel for staff service, location, and quality. We'll be back!

Location is perfect and the lobby is beautiful. The room was very dated, but not in a charming way. The bad: There were no curtains and the sunlight woke us up before 8am every day, the mini fridge made a constant buzzing sound through the night, my nightstand lamp was not working and that was the only source of light we had in the room. We had to call maintenance once because the shower faucet gave out and we weren't able to shut the water off. They came within a few minutes and repaired it. They don't have any kind of room service - I asked if they had tea and they did not. The good: the location is pretty perfect. I was worried about noise, with the hotel being right on Bourbon Street, but that wasn't an issue. The staff was very, very nice and professional.

We were so excited to stay at this hotel because of not only the amenities but the reviews. Unfortunately we will not be booking again. The first night we stayed here we ended up having to switch out room at the middle of the night due to not having hot water and the air conditioning was not working (room 501) and then were moved (room 222). We did advise that in the first day we didn't need our room clean and just opted for more towels but on the second day we did have to put in a request. The room was cleaned but we didn't get a roll of tissue...so that was a pleasant surprise. The employees in front of the hotel, lobby, checkin and restaurant servers are ALL amazing but our overall experience having to change rooms, being told there is no microwave to warm our food (not even in the lobby, restaurant or bar was absurd). We've paid less for rooms in high traffic areas and have always been subjected to at least having a microwave in the lobby or paying a fee to rent one in the room.

My friends and i took a girls trip to New Orleans and we were so excited to have found this wonderful historic hotel. The hotel is beautiful and full of character , the staff was amazing , very friendly and attentive. The location is prime with walking distance to some of the main points of interest. I really enjoyed the hotel and everything that came with it, yes it's an older hotel but that's the charm of being in New Orleans, the history and beauty of the city. The pool is very nice and relaxing and there is a bar attached which has wonderful musician's play every night.

A very elegant facade, and a beautifully appointed reception area were among my first impressions. Add to that, a staff that was super accommodating, professional... and very friendly. A rotation of super competent doormen made us feel very safe. One of my favorite stops coming and going was the front desk! And the ladies there had lots of great recommendations... one of the highlights of our visit was (of all things) the swamp tour that Alexis recommended... LOL. And one of my favorite purchases was at a shop Asia highly recommended! The hotel rooms were spacious and lovely. And you are walking distance to some of the best dining in the world, while being distant enough from the lively nightlife so as not to be disturbed by any noise. We highly recommend Bourbon Orleans... but next time we're requesting a room with a balcony!

Amazing staff, rooms, and grounds. Close to everything you need. We stayed for a friend's birthday, and can't wait to go back! All the vibes you want when coming to NOLA.

Great location, nice pool, overpriced breakfast restaurant, decent bar that opens onto Bourbon St... so basically insane! Room was small but nice, bathroom also nice. Everything seemed clean and staff was super nice.

This place was top notch. Valet & Door service was fast and friendly, and the facilities were well kept. Great atmosphere in the middle of all the action that NOLA/The French Quarter have to offer.

Love this hotel, definitely a classy hotel in a sometimes not so classy city. Comfortable beds and great staff, coming from Chicago I felt the hospitality immediately at arrival. The only place I will stay!

First time staying here and we will definitely be back! Great location! Very helpful and friendly staff! Courtyard pool area is so pretty! Saltwater pool! Our room faced a small courtyard and it was so quiet (room 461). The room itself was in excellent condition! Place has breakfast, a bar that's on Bourbon St with live music. Valet service. Great stay for being last minute for us!!

Made a reservation , non refundable of course, my trave! L companion fell ill with hours of making the reservation for a week from now. We had cancel due to hospitalization. Ther refused to give any credit for our $600 for a couple of nights. Yes legally corrrect. But we cancelled within several hours of making a reservation a week in advance. Not good business for future consideration. Would not give an consideration or credit toward $600. Our tough luck. Bet the roooms were filled the nights of our reservations. Be carefull of this hotel and booking.com if you make a comitment and a medical emergency occurs. We wil go to nola but make sure not to use either business in the future.

Disputing our over exaggerated bill now. Problem is no one answers and "mail box is full" Double charged for taxes on same day, dog fee from 75.00 to 100.00 Restaurant fee we never went to and a 95.30 charge that we have no idea what it's for. Thieves!!

Bourbon Orleans Hotel was a nice stay for a girls weekend. Upon arrival we were able to get an early check in and we're greeted by Aisha. I had stopped by the coffee bar where I had met Elliot, he was super cool and gave a lot of suggestions. I told him I would be down in the morning for coffee and we just vibed! The hotel is known to be haunted, as it was an old orphanage many years ago. The staff will gladly tell you stories of experiences if your into that kinda stuff. And if you are, you will feel the "haunted" vibe for sure, especially if you are looking for it! The hotel has a nice quart-side pool area that was much needed in that Bourbon heat! The rooms are clean, beds were comfortable. The bathroom at times had a swampy smell, that no amount of Lysol could help A.C. was definitely needed every day in the room and at times it would go off on us while being in the room. When we called the desk for help we were told " it's motion sensors" explain to me how that's possible? Please... we were in the room and it would go off , we touch, it was off, we're sleeping, it's on.. left the room it's on... get that fixed Aside from that, the hotel is near the end of Bourbon street but the main enterance was on Orleans, which was right around the corner from JacksonSquare & Cafe Du Monde! We ended up strolling there every day, it was so beautiful. If you want to be on Bourbon and be able to still find peace and quiet this is a good hotel for you. It was easy to get around, and next to everything you want to do in the French Quarter. Just beware and keep your head on swivel, Bourbon street is rough at night. Sorry for the long review, I just know when I'm looking something up, I like to get details too!

I enjoyed my room and the cleaning service. The pool is here is lovely and the general staff around the hotel were kind. That being said, I had an unpleasant experience with the upper management regarding my booking - we had to discuss rescheduling due to serious illness in my family - they were rude, unfriendly, and it felt like a battle to be treated fairly. Also, for the latter half of my trip the hotel hallway outside my room smelled terrible. Be aware there is no room service in this hotel and it is near a very loud/chaotic portion of Bourbon Street. Unfortunately I would not book here again because I do not feel the upper management treats their clients with respect, fairness, or care when it comes to their booking practices. It has tainted my trust in Bourbon Orleans Hotels and I will not risk another trip with them.