Bournemouth Highcliff Marriott Hotel

We were extremely pleased with our birthday weekend stay at the hotel. The staff went above and beyond to make our visit special, surprising us with a complimentary birthday cake, which was a thoughtful and much-appreciated gesture. The room provided to us was absolutely amazing — beautifully appointed and very comfortable. Throughout our stay, the level of service was consistently excellent. Every staff member we encountered was professional, courteous, and attentive. The restaurant food was also very good; we thoroughly enjoyed each meal and appreciated the variety and quality of the dishes offered. We would definitely recommend this hotel to others. The only suggestion we would make is to consider expanding the size of the pool — a larger pool would make the experience even more enjoyable.

We have been staying here on and off for a few years and always have a lovely and relaxing time.|The rooms are high spec and spacious. Mini fridge, water and good tea/coffee. Always able to get oat milk without a problem.bed extremely comfortable and good linen.|Bar area nice, well stocked and friendly staff.|The Brasserie Blanc restaurant is very good. Fresh omelettes and fresh breads. Breakfast outside overlooking the sea! Perfect.|Wine is very good even the house. |Sad that the leisure facilities aren’t there anymore but the hotel is beach front so short stroll to the beautiful beach. |Car parking available but free in the road if you can find a spot.

The views are stunning, especially if you get a sea-facing room. The outdoor pool is a decent size, perfect for a relaxing dip on a warm day, although it could’ve been a bit cleaner. The breakfast was really good, with a nice variety of hot and cold options. Staff were friendly and helpful throughout. Overall, a lovely hotel in a beautiful location.

We stayed on Friday night in a large room with sofa on the first floor.||Check in was with thoughtful young gentelmen who changed our room allocation out of his own accord to something more spacious with partial sea view and we were grateful to him as it made our stay so much more comfortable as we drove there straight after work and were looking to relax. ||Room was fresh, in good decorative order.||Windows were opening a crack, aircon worked.||We went to the restaurant overlooking the sea and ordered escargot, ravioli and lamb. Everything was well presented and tasty with decent value.|| Next morning we went down for two espresso and were charged £16 at the bar. Excuse me, not even in Mayfair coffee costs that much. It was outrageous! ||Parking is also problematic, there are limited, tight spaces on the back of the hotel with nothing left when we arrived so we had to park at public „pay and display”. ||The price was quite high when we stayed, hope to return when rate is more reasonable.

I spent 2 nights at this hotel with my partner and my parents to commemorate my birthday. We treated ourselves to a sea view suite, and the views were absolutely fantastic. The suite was newly renovated, and the main room was beautiful. The living area had a sofa bed which was ok to sleep on, but could have a thicker mattress to provide additional comfort. Service at breakfast was so so, whereas the dinners were outstanding on both evenings, at an acceptable price level. The Jurassic coast area is very beautiful, so this hotel makes for a nice basis to explore the area, and have a comfortable stay in a historic hotel.

Thank you to all the team at the Bournemouth Marriott for a wonderful seaside experience. It is worth paying for a seaside view. The restaurant served lovely food and was fairly priced (for the UK). The staff were to a person friendly and looking to be helpful. A special thanks to Maggie for her easy and professional manner at check in and making our stay that much more special. We only stayed one night and wished it had been more. Next time!

2 night stay - arrived 1hr before check in to find a car parking space with ease. it Got filled up couple of hours later. No problem with check in - room was nice and clean - nice beach view, nice big bed. But bed pillows are very soft. no neck support. 10min nice walk into main town. overall nice little get away.

Overall a good experience. The building was a bit dated (like a lot of Bournemouth though we realised) but nice interiors. We were in the Dorchester wing which felt a bit out of the way through the parking area which wasn’t the nicest/not the best views, but did the job and the room was nice. We noticed that we could hear a lot of noise from our room for example people moving around or talking in nearby rooms, but nothing too terrible. We actually couldn’t find a parking space in the end either, but found a spot on a nearby road. Good location for the beach and pier. The breakfast was good - we were impressed with the selections, and enjoyed the food at the Thai restaurant next door too. Overall would recommend for a short stay in Bournemouth provided the hotel is more of a pit stop for a night or two.

I been a guest at Marriott for over 40 years. Marriott never disappoints wherever I stay. The Bournemouth Marriott is truly a wonderful experience. Our room was spotless and quiet. What a great view as well! The staff was outstanding in all aspects. The front desk lady that checked us in was one of the best I have ever had. The breakfast was very nice. I plan to return to this Marriott whenever in the UK, as it rates as one of my favorites. I highly recommend this hotel.

am a professor in the hospitality industry and frequent traveler. Although I love to stay at a variety of types of properties and have no particular allegiance to a hotel group or chain, when I look for consistent, reliable, and top-tier accommodations and service, I often look to Marriott. However, on my most recent trip to the Bournemouth High-cliff Marriott Hotel, I will revisit my perception of the chain. Let me describe some of the things I encountered during my stay from July 11-15, 2023 for your consideration before booking: 1. I arrived at 10:30 pm after a full 21 hours of travel to find no food. No room service, no open restaurant (the website said the it was open until 1am), no convenience store of food. Nothing, Nada, Nope. There were no options close by either. The desk staff suggested a Dominoes Pizza by using the "food apps." Eventually, I did have to CALL the pizza chain for dinner and had it delivered to my room. Top drawer. 2. I also arrived to find the "please excuse our mess" for renovations occurring at the hotel which was not advertised on the web, nor was I alerted to this prior to arrival as I might otherwise expect. Bad form. 3. The website also lists a business center. It is a computer in a closet. Nobody seems to know how to turn it on or work it either. No printer. They offer to print at the front desk in limited quantities, but an hour after my request, they were "still working at it...." I know most people travel with their laptops now and I would have brought mine too, but I had hoped to only be on the computer an hour to polish a business presentation, so it seems like a good idea to forgo my 16l laptop for the trip. I wish I had made different decisions. 4. Speaking of technology, the room's internet required that I sign into my device anytime it had not been used for more than 15 min or so. It would also charge me 1.5 gbp for a speed that would do more than email and charge me each time I resigned in. Although these charges were later removed, it was a major inconvenience and hassle. The faster internet is also not stream-worthy, so don't even try. 5. The front desk staff doesn't seem to know the hotel, the amenities, the surrounding area, nor do they seem empowered or interested in learning. People could not direct me to tourism, restaurants, business services (given the limitations of the hotel) or even the nearest cup of coffee. I think management needs some training too (see #7) 6. My room had its own issues too. A) The noise levels starting at 10pm far exceed what anyone might expect. The club underneath the hotel gets going with bass booms about 10 and just grows in popularity through about 2am. The party really gets going around 11:30 with festive frat boys drunk cursing, sexist catcalls, and despite the slurring, can easily be discerned by sheer volume and proximity. If the site allows, I have posted recordings from my bed and the window. When I reported it at midnight, they said they would "shut it down", which was not my goal, but it was still going two hours later and I borrowed some noise cancelling headphones from a friend on the 4th floor to get some sleep. They never once offered to move my room (which was my goal). B)The "internet" tv basically means YouTube and Bluetooth, so you are stuck with mostly BBC channels in the room and the ability to connect your device for MUSIC only...you cannot broadcast or screen share. No apps, no movie channels or what you might hope for in a hotel at this price point. Again, not a big deal if they did not characterize it otherwise. C) Drafty, which is too be expected, but not in JULY and with just a 2 degree variability for guests to control themselves in room. Bring pants and a sweater AND shorts and a tank top no matter what season. 7. At this juncture you might be asking why I had not contacted a manager. However, on the second night and after the continued noise issues, I did speak with manager Theresa who was a lovely woman who said she was grateful for me bring these to her attention and that she would look at the bill. Later I found out she took off a whopping 46 gpa on over a 1200 stay. Really? That is your effort to compensate me for this 2 star hotel stay? I promised her I would write this review. I am also sure she told the whole staff, based on the "attitude" I perceived from everyone on my last day. So, that is the review I promised her and my husband who had to put up with my venting. My mom always said that I should say something positive, so the housekeeping staff were amazing, the views of the beach and ocean impeccable and the carpet was well designed and matched the drapes. So disappointed. Corey -- Corey W. Johnson, Ph.D. (he/him/his)

This hotel is in a great location. This hotel also sucks. There are rooms outside of the main building that are on the side road that also suck more. The customer service at check-in sucks.. The elevator sucks and doesn't quite get you to your room and you still have to walk upstairs with your luggage.. The windows although on the ocean don't even open.... I was rudely awakened by two guards that came into my room and determined that there was no smoke in the room although the fire alarm was going off... for no reason

This hotel was absolutely breathtaking to be around during Christmas time. Indoors was as cosy as can be and customer service was beyond magnificent. Our stay would not have been what it was without meeting the receptionist, Paul. Paul gave us every recommendation of what to do in Bournemouth and was always excited to talk to us, as were we to talk to him. He made our trip to Bournemouth phenomenal and having such a great host in Paul made it that much better. Thanks Paul and the other staff. We will remember this trip forever.

A high quality hotel on a cliff overlooking Bournemouth's coast. I stayed in a 2nd floor cottage suite, overlooking the pier. Rooms are well appointed, clean and well kept. The hotel provides the normal soaps and creams, as well as a few additional goodies: comb, toothbrush / toothpaste, shaving kit, etc. The cottage suites have an entry area, a bathroom and spacious bedroom with seating area. A pants press machine and iron is in each room for business travelers or anyone wanting well pressed clothes. From my room, one could hear the waves crashing on the beach. It would be nice if the rooms had screens, as it would be nice to leave the windows open at night. Windows are old though, so one can hear the sea even when they're closed. The lounge area offers a bar, Guinness on tap and views of the sea and surrounding area. Staff is helpful and friendly. The hotel also offers and indoor pool, spa, hot tub and bike rentals. Free WiFi is in lobby & restaurant area only. You must pay for WiFi in your room, unless you are a Marriott Gold member.

Stayed here for 5 nights, end of May. Perfectly delightful. I'm in hotels 150 nights a year. This place is very good. Rooms are fine, bar and restaurant service is spot on. They work hard. Front desk helpful. Breakfast buffet is better than I've had at any Marriott, that includes the big sprawling joints in NY, LA... it is constantly serviced. Best location in Bournemouth. Everything is an easy walk. It's an older property so the floor boards creak a little. Who cares? Adds to charm. Overall, a well-run property. Wish I could come every year to relax. Thank you to the staff for making my stay so enjoyable.

Good quality hotel, with some excellent sea views. Recommended. All the rooms I've stayed in have been very spacious and nicely furnished. One of them had fantastic sea views. Rooms in the Dorchester wing overlook the street rather than the sea, and the corridors/ lift are a little shabby, but the rooms are absolutely fine. Staff are friendly and helpful, as in all Marriott hotels.

The hotel I stayed in my first night in the UK - right along the coast, which made for a nice view. The staff was friendly, and the hotel restaurant a good choice.

I was only briefly here for work and found the setting very pleasing on the eye. I can see how during the summer months the location will be a winner for those romantics amongst us. The bedroom I saw was very spacious, although it was on the top floor, the only concern I would have had had I spelt there was the sound of the crashing waves, they were very loud. The services at the bar was very good with attentive staff and a good range of product. The resturant was bountiful with the meals on offer. They do offer free wifi in public areas, if you want it in your room you will need to pay!!! Unless you are a Marriott member. Don't forget to register your car if you are in their car park!! All the staff were very helpful I do wish I was there a little longer but that's the way of work.

This hotel is in a great location with a view of the sea. That is the only good feedback I have. The hotel hasn't been upgraded since what looks to be like the '50s. The rooms are extremely outdated and the service is lacking. The Marriott should be embarrassed to have this location in their portfolio. I do not recommend this hotel. Stay at the Hilton which is a newer and much better property.

This your typical name brand seaside hotel. These old Victorian era buildings brings back the memories of when I used to work in the long gone but nearby Branksome Towers Hotel. The rooms have great views of Bournemouth Pier & Bay, The Isle of Wight and The Purbeck Hills. Second time back, so it can't be that bad, but then I'm not American by birth. :). Give me this hotel over your average US Marriott any day!

We stayed at this hotel for two days and I got to say Bournemouth is one of my favorite seaside places. Even though the weather was awful we still managed to enjoy ourselves. The hotel is very modern and the rooms are very clean, the food was average but the staff were really friendly.

If you're looking for a large hotel with a sea-view then i'd reccomend this place. The staff are very friendly and make sound reccomendations to you during your stay, it has a number of dining halls, a good lounge area and a great basement bar which quite often has a live pianist (and no he doesn't play barry manilow songs). The best part of the hotel though is the pool area which is tremendous. You can stay in the hotel or alternatively they have a number of little chalet style buildings which overlook the sea and have a more homey feel to them.

Stayed here a few years ago with my boyfriend of the time. We were quite young and I felt the some of the staff dissaproved of us. We booked a double room, only to be told they could only give us a twin. I explained we booked a double and they eventually gave one to us. Breakfast was great and the view was amazing. Room spotless and comfy bed. Occasionally difficult to find a parking space, and paying for it was confusing. Overall really enjoyed the stay, except some of the staff.