Boutique & Design Hotel ImperialArt

An absolutw amazing nice hotel dwontwon Merano. The staff is wunderful, kind, caring and lovely. This hotel is on my favorites list from now on :-). Stefanie: you are such a great and kind hostess!

ImperialArt Merano exceeded all our expectations. From the first contact to check out, the staff was fantastic. Personal and professional, every need was anticipated and managed perfectly. The rooms are beautiful and everything if clean and functioning. The location is perfect for all Merano activities. ||We are looking forward to our next visit.

Mixed impressions here. There are very good points in favor of this hotel. Its location is just perfect, in the old town close to everything. Although the building is ancient the rooms have been interestingly refurbished and are very modern, quiet and nice. Bedding is excellent. ||Among the less attractive aspects, the entrance hall looks more like the one of a place renting rooms by the hour than that of a 4 stars hotel, there is absolutely no common areas, breakfast is in the adjacent bar and neither practical nor at the expected level of quality and comfort. There is an interesting deal with the thermal baths but note that it only applies if you book directly with the hotel and not through a third party, Front desk staff is nice and efficient. Altogether this is quite a nice place and we enjoyed our stay, but it's a bit flashy, overrated and certainly overpriced for what it offers.

From making our reservation, all service was perfect. The hotel is easy to find, parking is user friendly and we loved our stay. The room was appointed perfectly with a great balcony. The shopping in the area is great too! Breakfast was perfect. I would return here anytime. Every single person working at this hotel is professional and gets a 10 on being guest centric.

This hotel is in the perfect location for a Meran visit. A couple minute walk to the Terme and admission is included with your stay. The view from the rooms is amazing. They have a CD player with several great Italian music CDs which set the atmosphere before leaving the room. Great touch! ||The service was exceptional! We were recommended to go to a restaurant called Deja Vu which was a 15 min walk from the downtown area and we walked in and the place was empty. First we thought this might be a bad sign, but it turned out that this restaurant would classify as Great Fine Dining! Totally under prized for the quality of service and food.||The ladies at the front desk went out of their way to accommodate our wishes and we received nothing but stellar service and recommendations. ||This will be the only hotel I'll be staying at in Meran.||Thanks again for making our stay at the hotel a great experience.

Cute little boutique hotel with wonderful location. Easy to walk to all the shops, restaurants and Terme. Stephanie, the receptionist while we were there, was very kind and accommodating. She went above and beyond with communication and making sure we were taken care of. Our only complaint was that we didn’t sleep because our room was so hot. We had someone come check on It in the middle of the night but they didn’t know what was going on. The temp and our room never went down. Other than that, we would recommend It in a heart beat!

I wanted so much to love this hotel. The charming and helpful staff, the central location, the clever design, the bicycles available to guests for free, wristbands for the therme and saunas. But when you charge €175 per night - the most I’ve ever paid for a bed - everything has to be perfect. So when the obstinate and intransigent management wasted half of my day - and that of another guest who kindly offered to translate - by trying to weasel out of a direct booking offer to provide breakfast, it was an act of mean-spiritedness that undermined any possibility of generosity. Indeed they did not relent until the guest, a stranger, took pity and tried to pay for us! Finally shamed into taking the correct action, the hotel management did not apologise for the stress and hunger which had ruined the first day of the holiday, nor the wasted time for two guests, nor do anything to make up for the missing meal (not to mention the promised spa vouchers which never appeared). The excellent coffee aside, the breakfast we had was nothing special and had to be taken inside the dark bar, the outdoor terrace being closed for some unfathomable reason on Wednesdays. Why not empower their staff to make a little goodwill gesture? It would have cost nothing and left everyone happy and unbruised. Instead we experienced the Tyrolean coldness at the heart of this establishment. Thank God that big-hearted, chaotic Rome was our next destination.

Lovely property - central and well appointed. The rooms are large and fresh. Views are lovely from the upper floors and you can even have a jacuzzi on your terrace. Hot Springs are walking distance across the river.