Boutique Bristol Hotel

This hotel offers everything you need for a comfortable stay—excellent service, spotless rooms, and a welcoming atmosphere. The rooftop restaurant provides a breathtaking view of Sarajevo, making dining a special experience. The staff is incredibly kind and professional, ensuring top-tier hospitality. Free parking is a great bonus, and the breakfast is outstanding. Its convenient location, just 2 km from the city center, makes exploring easy. I truly enjoyed my stay and look forward to returning. Highly recommended for anyone visiting Sarajevo!

Clean, great location, in our case it was not noisy but the rooms do lack some simple things such as a bigger trashcan and perhaps storage space in the bathroom for toiletries/toilet paper and such. Also, small scuffs and other small details in the room take away from the quality. The people are great and breakfast is also awesome. Thanks!

WORST CUSTOMER SERVICE EXPERIENCE EVER!!!! So we were 10 people and we booked 4 rooms via our tour company. When we walk in from 5 hour bus ride with 6 kids who were passing out on the couch sleeping and whining, the lady at the reception (whom I assume was the manager, short cut hair) told us curtly that we can’t leave unless our card is charged. Background story, our tour company booked this hotel. We don’t even speak the local language. So our tour guide explained everything, gave them their credit card and left expecting us to settle down. Like they had in the previous 3 cities and their hotels we had been to. The front desk lady, extremely unprofessional snapped back at us “you can’t move from here unless I charge your card”. We got taken aback from her tone. Were we running away? Anyways we call our tour company and some confusion from the hotel part. It got taken care of. No apology for the sharp tone by that lady. We were disappointed, but we got checked in our rooms and were happy to settle down. Nice rooms. Seemed clean and upgraded. We were happy. Then one of the rooms which slept 4 people. The AC suddenly turned off at 12:30am. Date is July 16, 2024 and there is a heatwave. We call front desk and got answered by them that there is absolutely no room available, everything is booked and they “might” give us another room at 3am if these customers don’t show up by 2am. I had a 5 year and an 8 year old in that room with me. I told my husband I will go downstairs and speak to them and plead if they can make an exception. Downstairs I try to reason with this long haired guy claiming his name was Riaz or Riyaad if he could come and take a look at the AC or move us to another room. I could not bother our family traveling with us because a) this was not their problem and b) it was 1am by that time and they were long sleeping He was so rude! He told me he had already told my husband we “might” get another room after 3am if the other parties don’t show up, all rooms booked. I asked him again if he could do something, move us to one of the empty rooms; who was bound to show up at 3am, we had kids with us. He started throwing up his hands in the air in frustration that he couldn’t do anything, it’s not his fault the AC stopped working in a heat wave and he will call me at 3am like he told my husband over the phone. I was in utter shock the way he was talking to me. I told him he was unprofessional as he pushed past me to go on his cigarette break while I was talking to him and his tone was getting harsher and harsher by minute. I told him he was being very disrespectful, I didn’t want to speak to him anymore so I wanted him to call his manager. He called me crazy lady. Who the heck speaks to their customer like that!!! I deal with clients in my IT profession, no way we would dream of speaking to our customer in that manner or tone. He started saying stuff in his language angrily, throws his cigarette out on the street with force and PUSHES ME WITH HIS BODY TO THE SIDE to his desk to call his manager. I almost fell, I’m not even kidding, I told him there was a camera there for what he did. He smirked that it probably didn’t even capture that where I was standing. His manger on the phone asks me; am I the same lady who spoke to her angrily about a parking or a car in the morning. I was like no! I didn’t even speak to her in the morning, it was my husband and his brother in law making reservations. These people are nuts!!! Then she goes on like, I’m having some “small issues with my AC”, I tell her I’m not having any small issues with your AC, it just shut down and this man is being very very rude. She gets a little confused (no idea what he told her is language) and then just says, “oh like he said all rooms are booked, we can’t do anything”. Riaz started snatched the phone from me via its cord so hard while I was STILL talking to his manager that it got pulled on my earring and started bleeding. I AM SO SO SO DISAPPOINTED WITH THE CUSTOMER SERVICE OF THIS HOTEL! Issues happen; this is NOT the way how you handle them!

Great hotel and restaurant staff. Shame about the front desk staff (rude, and unhelpful). My sister in law reported an AC issue at night. Unfortunately was met by huge hostility from the front desk staff and was threatened. Similar experience with the front desk manager during check in- without the physical threats. Just rude and unprofessional.

The people at the hotel were nice. However for a 4 star hotel it didn't meet expectations. The window room didn't fully close, so we could hear the cars passing through all night, and the church in the morning. In the bathroom, there was a socket for a heat drying rack, but there was not drying rack nor a towel hanger. There wasnt even a place to put the toilet paper. The fridge made weird noises at night, so we had to unplug it. The switchers near the bed also didnt work.

The Hotel is basically new and very modern. it is small but very nicely done with some high-end furniture and features. The room was quite big, nice and all with new furniture, wifi, flat TV and very clean. The hotel staff was very helpful and polite. The breakfast at the small hotel bar is perfect, just what you need to start your day. ||||All in all, the hotel deserves a top rating, since it offers quite much for a reasonable price. Will be visiting again for sure.

Rooms are clean and spacious for what you pay. Breakfast service is good and the staff is very pleasant and helpful. However, during my three week stay in August, the hotel was frequented by families with small kids, which was a nuisance. They were constantly crying, shouting, running in the coridors until late at night. Unfortunately the sound isolation is rather poor, which meant it was at times impossible to work.|

Nice hotel near the city center. Free parking with a gate and doorkeeper 24 hours per day. Very friendly staff. Cleanliness 10/10. Bed was nice to sleep. In the morning you can hear the tram, but that wasn't problem for us!