Boutique Centrale Palace Hotel

Perfect area to be within walking distance of a lot of key tourist locations. Within 10 minutes of Trevi fountain, 5 minutes of Spanish steps, 25 minutes colosseum, and many many more. Hotel was quiet, sound proof, and had a great view of the street. Room was clean and great drink options in mini fridge for purchase. If you’re a light sleeper you’ll hear the garbage trucks driving by otherwise pretty quiet.

Ok... 5 nights. The place is... right in the center is making 70% of it. The room is good and nice. The bed was great. Shower ok. Quiet. Balcon, a joke... But nice view on street. Now, the 2nd days the lift broke and that was it... Not got fixed all the days... That was a problem for my wife with small diseability. Pitty.

I had an excellent stay at this hotel, it’s perfectly located in the heart of everything. The staff were incredibly friendly and always ready to help with anything I needed, which made the experience even more enjoyable. My room was spotless, beautifully modern and very comfortable. Overall, a wonderful place to stay that I would highly recommend to anyone visiting the area.

We loved this hotel! Marlee, Romina and the gentleman at the reception desk are so attentive and quick to respond to emails. They go above and beyond, especially Marlee, which I interacted more during my stay. You can count on them to set you up with airport transfers or any other requests you may need. Rooms are very clean, bathrooms are spacious, and daily housekeeping is amazing! It was a great experience for us, we stayed for a week and we miss it already! Thanks Marlee and team for your hospitality! |-Suhayl

Overall let me start by saying we had a great experience in Rome and in the Boutique Centrale Palace!||We had booked the superior room, which was spacious, had all the amenities we needed.||We did have a few issues in the room however we reported the leak and broken toilet seat, they were both fixed as quickly as possible thanks to the fantastic Romina.||All the hotel staff we encountered were so helpful and courteous, the room was cleaned to a high standard daily.||The location is perfect! Close to the Spanish steps and Trevi fountain! Close to many shops for food, fashion and more.

My wife and I visited this hotel for our honeymoon. We stayed 6 nights. First, the location was unmatched, honestly. It is in the beating heart of downtown, and within walking distance of the Vatican, the Trevi Fountain, and the Colosseum. With respect to the service, I must warn you that this hotel is not a traditional hotel. It is very much more akin to an ‘airbnb’ style hotel. Staff is not on the premises at night, and you must use your own keycard to enter at night. Breakfast is also not included with your stay, and you must pay extra. There are also basically no amenities whatsoever (common area, lobby, etc). The common areas that do exist are in a state of disrepair, need modernizing as well as several coats of paint. The rooms are also in desperate need of updating and repairs. The air conditioning in our room can also be described as pathetic (and if you’ve been to Rome in the summer, you know how hot it can be). There were hairs collecting in the corners of the flooring, and there was black mold along the caulking in the showers. The only saving grace about this hotel is that it was a relatively good price. If you are looking for luxury, you will not find it at this hotel. It is officially ranked as a 3 star hotel, but I’m not sure I would personally award it much more than a 2.

This was the last leg of our Italian trip and, boy, did it ruin some of our memories. Let me start by saying something positive about the place, before I mention everything else. The people working there were friendly. That's it. That's the only positive thing.||Before I do, I'll say this. I've travelled all over the place. I'm not picky, and if you give me the basics, I'll shut up and won't complain. I almost never write reviews. I also knew it was a 3-star hotel, not a 5-star one, so my expectations were pretty low to begin with—just something clean and comfortable with decent service||||So here are the things, from inconvenient to bad and then to *really* ugly:||- The front desk is rarely manned. Yes, they show up relatively quickly when you call the number, but having to call almost every time you need something gets old real fast||- The place is shabby. Like really shabby. It probably hasn't been painted since Mussolini.||- You have to bring your heavy suitcases up the steep steps before you can get to the elevator. The elevator is... small like one skinny person going kind of sideways to enter it small. I'm not claustrophobic, but if you are, you'll have issues using it.||- The keys are glitchy and take multiple tries to open the door||- The entire hotel closes down at 8pm, and there's no more staff on the premises until 7:30 in the morning. You have to open the front door with the key to get into the hotel.||- The rooms are painted in cracking purple paint that makes them look like a set from an adult movie set in the 70s.||- Our sink was leaking, and after we told them, someone came by and "fixed it" ... by making it leak less. We were given some helpful advice to put a towel under it so it wouldn't drip everywhere. It also didn't properly drain.||- Half of the shower head wasn't working.||- When we came back one of the days they were supposedly cleaning the room. All the rooms on the floor were unlocked and opened wide with no staff to be seen. Come and get all our stuff if you want. We complained. They sent a frightened-looking maid to apologize.||- We came back after a tour, and I took a shower. As I started drying myself with a towel, I smelled something really foul. Unsure where it was coming from, I put it to my nose to smell—big mistake. I gagged. Literally gagged. Imagine ROTTEN FISH lying in the sun for a couple of days? That's the smell. I had to take another shower and scrub myself raw to get rid of the smell and dry myself with my own t-shirts. All towels were like this, not just one. I went to the front desk with the towels. They half-heartedly apologized and said a wet towel was probably sealed in the plastic bag. They changed all the towels. They all smelled. Not with the vomit-inducing intensity, but you could still smell it. Let me say it again--ROTTEN FISH.||We really wanted to find another hotel and spent almost the entire precious day of our vacation looking for one, but couldn't find one on such short notice that would be within our budget. We settled on buying and using our own towels.||Stay away from this place.

The hotel is very well located in the historic center of Rome, with a very comfortable room and, above all, exceptional service from Mr. Ariel. We recommend it to all our friends. See you next time!