Hotel 16 & Apartments Prague City Living

This place was a disaster and should be pulled from TripAdvisor. The place is no longer a true hotel but an apartment complex that rents out units. They are coasting off of the Boutique Hotel 16 good name and reputation. It sounds like Boutique Hotel 16 was a family owned hotel that was well liked. A real estate/development company came in and bought them and then remodeled the entire place and operate with technology in order to avoid hiring staff who can actually help guests. The place is an ApartHotel business but they continue to call it Boutique Hotel 16 "for consistency" they told me. Bull, because it's stolen brand glow. If consistency is your goal then why has the website been taken done? The pictures are outdated. There is no bar, food room, reception, staff -- all gone. The food room is now a unit for rent and I know this because I saw a guy lying on a bed from the street. My single room was tiny with no space to move around. It was a bad joke. It was less a room and more of a well-furnished broom closet. You will not find any photos of my top floor solo traveler room on Booking.com which seems to be there website of choice. Don't even get me started about the apps and technology required to register, check-in and get your code for the entry and room door. When you arrive you have to use apps or email with the property -- maybe the property owners are this company, maybe they are that apartment company. Whoever "they" are, they send you a code to use to check-in through a platform you need to access called app to access the front door of the property as well as your room. Also they assume you know which of the two keypads at the front door of the property to use. Upside it had a refrigerator, a desk, an electric kettle and a big tv with two or three lame English speaking channels, the place was clean and the furniture was nice. There should have been only a single bed in my room because it really couldn't handle a full/queen. That was ridiculous. The common sitting area in the lobby (where the bar and reception desk once stood) was nice, as was the common seating chairs on my floor. I know this because wifi was so bad I tried both locations to try and get somewhat better wifi. The place is a 30 minute walk to Old Town so be ready to get your steps in or learn public transport which still requires a good walk to get to. All of the responsibility for communication and having a pleasant stay has shift to be the guests role. You as the guest are supposed to contact them to give you the Wifi information. You are supposed to contact them that your garbage needs to be emptied. You are supposed to tell them a plant in the room is dying. You are supposed to ask them about checking-out. And on and on. They never check in with you to see how things are going because they don't care to know. Which pretty much sums it up.

It is unethical and unacceptable that I was not informed of the current state of the hotel and its lack of facilities when I booked. The renovation currently underway starts with hammering and drilling at 9 AM and continues until 6 PM. The air is full of dust and smells of smoke and paint, which is likely a health hazard. There is no reception area, no bar-lounge area, and no breakfast service as advertised. There are no hotel staff—you are sent a 6-digit code that opens the front door as well as your room. In the very drab room, there is no bedspread (only a bare duvet), the pictures have been removed from the walls, the toiletries consist of liquid hand soap only, and there are no tea or coffee sachets with the tea kettle. Unfortunately I had a non-refundable reservation for 2 nights. Could not have tolerated any more—it was a miserable experience!

Excellent small scale hotel with an enthusiastic and capable staff. During check-in coffee and/ or tea are offered, giving you the feeling of a warm welcome. The staff made inquiries about the day after coming back, some small talk but very considerate. |The room was clean comfortable with a small balcony. I cannot describe if you can sit outside comfortably, because my visit was in December.|Breakfast was excellent, with a lot of choice: some vegetables and fruits, toast, omelettes and small pancakes or apfelstrudel as desert. The atmosphere in de breakfast room was also excellent, with ticking clocks and Czech or English music as background music.|WIFI in the hotel works fine.|Maybe the distance to Wenceslas square is for some people to far away (10-15 minutes walking distance), but on the other hand, the surrounding of the hotel is very quiet. In the morning you can hear the birds from outside. This hotel is an excellent choice for a city-trip if you want to stay in a personal and quiet atmosphere.

There is no reception at the building which would be fine, they give you the code to enter to the building and to the room, the code was not working to enter to the room, contacted with their customer service, take a long time, the cleaning lady also couldn’t open the door, finally 10 minutes later the new code was working. Second day: code not working again, texted and called customer service for 10 min they was not reachable during the day, finally they picked up the phone, they sent the cleaning lady again, she couldn’t open the door, sent a new code, not working again, only the third code was working. Second time wasted 20 minutes locked out outside, tried to check out and get refund but they refused, tried to talk with a manager, of course it was not available. The customer service acting like it’s my fault and I can not handle the door (and the cleaning lady also) they just so arrogant and disconnect the phone. Terrible attitude

Wonderful hotel in New Town. Only 20 minutes nice walk to Old Town, or tram stop really close. Possibly the quietest hotel I have ever stayed in. Booked two garden facing rooms. One of the rooms had a door straight out into the garden, which my teens loved! So clean, so comfortable. Buffet breakfasts provided virtually everything you can think of. There was hot option but this wasn’t really offered. 3 mornings I only had fried eggs once and this is because I asked for it rather than being asked if we would like anything. That’s my only criticism! To be honest, you didn’t really need the hot option. ||Staff were so friendly and knowledgeable. My daughter forgot her toothbrush, one was provided for her next morning. Nothing was too much for the staff. Thank you so much for making our stay so perfect.

My wife and I have stayed at Hotel 16 three times in the past 3 years and most recently last weekend. Each time we have enjoyed our stay immensely. The rooms are very comfortable, the breakfast excellent and the staff outstanding. Each time, from the moment we walked in we were welcomed with coffee/tea and all our questions answered. This time round we met Zora and Caroline - I cannot speak highly enough of such friendly and competent staff. We particularly appreciated Caroline's restaurants recommendations. The hotel is about 15 minutes walk from the main sights so it is far enough enough from the crowds in the Old-Town. Public transportation is a short 5min walk away.

the hotel is good, clean, the bed is good, there is even a good TV, but why did I give it one star? because from 8:00 to 17:00 there is the sound of a hammer drill and a drill, it's just awful

A nice stay with personal service in this beautiful boutique hotel. We've stayed here a number of times and always loved it. This time, just a couple of weeks after opening from Covid-19. Very quiet of course as still no tourists in Prague. Not able to serve buffet breakfast due to the restrictions, so took our egg order the night before. Perfect!

This review is really overdue, as I stayed here back in June. When I checked in, I was given an orientation of the city from Adam, which was really helpful for sightseeing. All the staff I encountered during my two night stay were fantastic. The hotel is in a quiet area, about a twenty minute walk to Old Town. The room itself was nice and quiet. The air conditioning in the room was a huge bonus - it's a rarity in Europe to have air conditioning work this well. I stayed at another hotel during this trip and the A/C barely made a difference. I never made it to breakfast, but it looked like a pretty nice setup.

This is a very beautiful and quiet hotel. Great location! Staff is excellent, very nice and extremely helpful with every need. The entire hotel is kept very clean, as our room was! My favorite hotel, by far, this trip! Better than the Hilton in Budapest, Bucharest. Much better than the Marriot in Brasov.