Karina
Google
We did not enjoy our stay at Boutique Hotel Cezanne. It did not live up to our 4-star hotel expectations. There were no toiletries (cotton buds, cotton pads, etc), no conditioner, and no body lotion. The only thing we enjoyed was the location.
The reason I am giving it a 1-star rating is because our room’s ceiling panel fell and hit my mom on the forehead/eyebrow bone area, which led to a minor cut and bruising around her eye. The panel falling caused her glasses to fall off and break. While it was not a serious injury, the hotel did not seem very concerned, although the front desk staff were apologetic. We were given some ice (when asked), some ointment, and directions to the closest optician. After checking out, I brought up my discontent on how the staff handled the situation and I was told that a technician had gone into our room to look at the ceiling after we left. I cannot verify whether this actually happened, but if a technician were to enter our room before we checked out, surely we should have been informed. If the ceiling was only checked on after we checked out, that is also not great, as a staff member should have come to assess the situation as soon as we reported it.
I would not recommend this hotel. There are plenty of other hotels in Aix to choose from.