Jack R.
Yelp
I stayed at this hotel in 2009 and had a lovely experience. Nice room, gracious staff, fair price. This summer, 16 years later, I had a regrettable experience. For starters, the place had deteriorated. Stairs were worn, as were the rooms.
I also discovered that I could not safely climb the three flights of stairs to the room I was assigned due to a recent knee injury, so staying there was not an option. Even though I had booked at the most expensive room rate for "full flexibility", the hotel would not refund even one day of my seven-day prepayment. The manager, Henrique, said that was his policy that he could change if he wanted to, but would not.
The whole experience left me disappointed, offended by the manager's unwillingness to even compromise, and out $2,000 Euros. I would beware of this hotel.