Boutique Hotel Nossek

WARNING: INFESTED & FRAUDULENT. DO NOT STAY HERE. Rating: 0/5 Stars (If possible) Boutique Hotel Nossek is not just a health hazard; they are a fundamentally dishonest establishment. We were subjected to a severe bed bug infestation that left us covered in bites. This was not an "accident"—the hotel was fully aware of the infestation via previous reviews and staff admission, yet they deliberately placed us in infested rooms. The Infestation: We discovered live bed bugs and were bitten across our bodies. When we confronted the Front Desk, the agent admitted they were aware of the issue. We had to immediately vacate and spend hours (and hundreds of dollars) laundering every single item of clothing to ensure we didn't bring these pests into our homes. The Fraud: The most egregious part of this experience happened after we left. When we initiated a refund request through Booking.com, the hotel FRAUDULENTLY reported our reservation as a "No-Show." They claimed to the platform that we never arrived and simply "chose to stay elsewhere." This is a provable lie. We have video evidence of our party using the room keys, entering the rooms, and filming the bugs in the beds. They are actively lying to booking platforms to skirt their responsibility of care. Thank goodness for American Express and travel insurance for protecting us where this hotel failed. BEWARE: Between the bugs and the staff's willingness to lie about your stay, you are not safe at this hotel. Avoid Boutique Hotel Nossek at all costs.

we are just finishing a four night stay here . The hotel is in a really good location , clean with friendly staff. are room was lovely , nice and big and all everything we needed . breakfast is ok sometime there not much room for people to sit down and slow at time but it not enough to put me off definitely would come back and stay here again

I ve read a lot, both positive and negative comments, before my staying in this hotel. And after my staying, i think the truth, im my opinion is this: The best feature of the hotel is the location/cost factor. Best value for money, for the InnerStadt. Right in the middle of every where, we could walk to most of the best places in the city. Only for that - location and rates - is worth 10/10. Stuff: me, as a Mediterranean guy, i really like friendly people , with smiles, talking all the time etc ☺️😁 the stuff was "too serious face" for me, BUT: that doesn't mean they weren't polite. Everyone was professional and kind, and answered everything we asked for. So, that s perfectly fine by me. One "bad" incident i had, was the first morning, when i waked up by some really loud voice from outside my door. It turned out, it was an employee, dragging a metal thing with towels(?) sheets(?) , i dont know. I told her that this is unacceptable, she said she is sorry, and ...kept doing the same thing for at least 15 more minutes. That was the only "negative" thing. Rooms: the building is and old one, and that what it is. Bathrooms are old fashioned, the cupboards are old wood. If you re looking for "new design" and "high tech" rooms, you are in the wrong place. There are plenty of those kind of hotels in the area - but 2 or 3 times more expensive. The room eas clean, and i was more than fine with it. So... I was more that pleased from the hotel establishment, and again, at these prices, it s a bargain. Plus, I really do like staying in old buildings, it gives you something from the history of the city ☺️ Breakfast: average, it was ok, nothing special but everything was decent and fine. Again, at these prices, i couldn't believe that i had breakfast included ☺️ Overall, i think it s more than fair to say that is worth staying there, i will book it again and again whenever i ll be back in Vienna. If you re looking for the Ritz Carlton experience, you are in the wrong place. 😁 At this price, this boutique hotel is a bargain. I am so happy i stayed there, it was my first time in Vienna, and i enjoyed it.

Great hotel and location. The vibe is really authentic, nice breakfast. There was AC in the room. But it’s one of those hotels with a bathroom with matte doors in the room itself. You shouldn’t expect great view from the windows, but it guaranteed comfortable stay for a reasonable price in Vienna city centre.

I stayed here last year December. Stafd was very friendly, breakfast was good and location especially is great. Only minus is that building was old but it didnt bother me at all.

Absolutely terrible lack of compassion from this hotel. When my one-year-old son was hospitalized and doctors indicated against travel, Hotel Nossek showed zero flexibility or humanity - rigidly enforcing cancellation fees despite a documented medical emergency. Their cold, bureaucratic response revealed they care only about money, not their guests' wellbeing. This is not a hospitality business, it's a place that will gladly take your money even when your child is in the hospital. The staff's complete lack of empathy or decency was shocking. There are dozens of wonderful hotels in Vienna run by people who actually understand what hospitality means. Do yourself and your family a favor: stay literally anywhere else. You deserve better than this heartless place.

It's the perfect location that anyone can stay in Vienna. Literally walking distance from everything thing. Hotel is clean, staff are friendly and the hotel has an old Austrian style . I do recommend it for anyone visiting Vienna, especially if it is for the first time.

The price seems tempting, but stay away from this inn. The place smells awful and is infested with bedbugs. They bit me and my friend, and when we asked for help, no one was there to assist us. I truly regret visiting this hotel, especially room number 29.

Bad breakfast. Old undecorated "hotel" on many floors. A pension. Only late check in. No early checkin.

We stayed here on the recommendation from a friend. The price was right for us so we booked it. When we arrived at the Pension, we were concerned. The Pension Nossek is located right in the middle of everything. Would it be loud? Would it be restful? We soon learned that the location was a strength of the Pension Nossek. We could not hear any noise from the street in our room. We were less than a block from the Hofburg, St. Stephen's Church and Demel just to name a few. It was amazing to walk out your door and be surrounded by the heart of Vienna. The staff were incredibly helpful - including helping us plan our day in Salzburg and assisting with very good food recommendations. The room was well appointed with plenty of room, water to drink, nice Air Conditioning, etc. If you want to feel like you are experiencing the old city of Vienna, this is a great spot.

Jet another customer who was not allowed to enjoy their alleged "great" hospitality. Due to a train crash in Czech Republic my train from Prague was delayed with hours. So I was in Vienna 18.04 and at the hotel 18.20, their decided to void my entire 3 night stay since I did not show up before 18.00. When I suggested that I find a place for first night at another and check in for the last two nights at this hotel, their said no, if I was not their by 18.00 the first day I would void my entire stay!!! What great hospitality, or not. So don't book here if you are flying or by train, because then you need back hotel. Reading the answer the hotel have written to other people in similar situations to mine and the hoops they and agent (Booking.com) made jump through before denied compensation have made sure the moral and ethical compass are completely wrong. Their find this "assault on their home we are inviting us in to" to leave them "speechless and hurt". I would suggest to them, stop acting like sad little kings on a sad hill. If a reasonable for customer service can leave you speechless, the suggest you look inwards. If the truth hurt perhaps consider changing your policy. Until their change policy, I recommend the we all stop making bookings here. Pension Nossek if decided to answer this, please I beg of you for the love of god, explain why I could not check-in for last to days and how the was reasonable.