Boutique Hotel Palacio

The location is excellent, just a few steps from the main pedestrianised street of El Conde and all the sights within the Zona Colonial, as well as multiple restaurants. The staff were really welcoming and helpful, especially when we had some administrative issues to resolve at short notice. The bedroom was located behind the staircase (I had a requested a quiet room) so was modest in size, but the bathroom was generous and the shower excellent (very important if you have long hair!). Everything was very clean, and we appreciated the good air-conditioning and the fridge. We didn't make use of the pool, but it was a nice size and a private space, not overlooked. The only down side was that most of the hot food at breakfast cost extra, which was disappointing. However, there was some delicious brown seeded bread, which was a real treat for the week we were there. The lady providing the food was very helpful, and always replenished quickly any items that appeared to have run out (cheese being the usual suspect). Overall I think it was good value for money.

The property is a redeveloped old town house of palacial size right at the centre of the Zona Colonial. My room was rather small, but there are more palacial and more expensive rooms available. There is a small pool on the roof, but its water is murky and the water exchange system is broken. As are the sauna and gym the property markets agressively on their website. Breakfast is dismal with no choices and super-grumpy staff. Internet is largely unavailable in room, but ok in the reception area. They also advertise a restaurant, which is not open. In stark contrast to the breakfast staff, the receptionists and the bell hops were great, especially Ledia (sp.?) was very friendly and helpful. Overall, the place needs a thoroughhmake-over and it would be nice if the partially German-owned hotel would live up to the promises made on their website.

Service is great and friendly. Right next to conde peatonal and nacional supermarket made it convenient. Pretty close to all restaurants and activity on the park independencia. It looks completely different to what you would expect from the outside. It has parking included ( small but convenient). The pool is good after a day of exploring and sweating.

Hotel is old. Needs renovation. Pictures online look better than reality. Was ok for 1 night. Close to restaurants and in zona colonial.

My stay was horrible. Lets start for the “safe, secured inside parking they sell online; There was no space for cars there it was horrible. No TV remote, AC off and took more than 20 minutes to get a little cold. No hot water, towels were dirty, dusty room i broke on hives as soon as I got in the bed. Nose allergy too due to the dust. The staffs are friendly that was the only good thing there

A hotel that is a traditional colonial house in a fantastic location in the city. It should be a jewel of the city but the rooms are tired. Towels, sheets, tablecloths… everywhere you look is absolutely filthy. Nothing is clean. Breakfast is not bad. I saw some reviews about amazing service but I have no idea who that was. The men at the front desk are completely lazy and were not able to read their own city map. There are better places to stay. It needs a new manager as it could be amazing.

Nice boutique hotel near everything as it's on Duarte and Conde street.

Believe the 3 and below. I'm giving a 2 just because of the fantastic staff. This place is rough. It's in serious need of updates and repairs. It's filthy, in the way of walls, cabinets, and furniture. The linens appeared to be clean. Our mattress was probably 20 years old and nearly as hard as the floor. The pillows need to be replaced and more blankets and towels provided. Both elevators were broken, the whole reason we picked this place was for the elevator to the pool, since my legs are still recovering from surgery. The staff was lovely. The breakfast was good, except the coffee should have been much better for being in the DR. I'm seriously questioning those that have left 5 stars, they must really stay in horrendous motels. This would be a fantastic place once major renovations and updates happen. Location is excellent.