Boutique Hotel Palacio

The location is excellent, just a few steps from the main pedestrianised street of El Conde and all the sights within the Zona Colonial, as well as multiple restaurants. The staff were really welcoming and helpful, especially when we had some administrative issues to resolve at short notice. The bedroom was located behind the staircase (I had a requested a quiet room) so was modest in size, but the bathroom was generous and the shower excellent (very important if you have long hair!). Everything was very clean, and we appreciated the good air-conditioning and the fridge. We didn't make use of the pool, but it was a nice size and a private space, not overlooked. The only down side was that most of the hot food at breakfast cost extra, which was disappointing. However, there was some delicious brown seeded bread, which was a real treat for the week we were there. The lady providing the food was very helpful, and always replenished quickly any items that appeared to have run out (cheese being the usual suspect). Overall I think it was good value for money.

The hotel seems to be going through the motions. It could be excellent, but the facilities are deteriorating, with poor maintenance. Longtime staff are doing their best, but they are not being challenged to change or improve. New staff seem unambitious and poorly managed. The decorative pillows and covers on the beds seem to be the same ones that have been used for at least 15 years. I imagine they are hardly ever cleaned.

The property is a redeveloped old town house of palacial size right at the centre of the Zona Colonial. My room was rather small, but there are more palacial and more expensive rooms available. There is a small pool on the roof, but its water is murky and the water exchange system is broken. As are the sauna and gym the property markets agressively on their website. Breakfast is dismal with no choices and super-grumpy staff. Internet is largely unavailable in room, but ok in the reception area. They also advertise a restaurant, which is not open. In stark contrast to the breakfast staff, the receptionists and the bell hops were great, especially Ledia (sp.?) was very friendly and helpful. Overall, the place needs a thoroughhmake-over and it would be nice if the partially German-owned hotel would live up to the promises made on their website.

I had the absolute pleasure of staying at **Boutique Hotel Palacio**, and it truly was the trip of a lifetime. The hotel is perfectly located in the heart of the Colonial Zone—just steps away from historic landmarks, restaurants, shops, and everything else you could want to explore. The location couldn't be better! From the moment I arrived, I felt completely safe and well taken care of. The entire hotel is exceptionally clean, and my room was serviced daily to a high standard. The architecture and interior design are stunning, blending classic charm with modern comfort. Every morning started with a delicious free breakfast, and the entire staff went above and beyond to make my stay special. I want to give a special shoutout to **Ledia, Abdias, Jose, and Luis**—they were all incredibly friendly, helpful, and made me feel right at home. Without a doubt, I’ll be staying at Boutique Hotel Palacio every time I visit Santo Domingo. Highly recommended to anyone looking for a comfortable, beautiful, and centrally located place to stay!

The service was on point very helpful. Great breakfast offering, everything was clean with hot water in the shower. The bed is a little stiff for my back but otherwise it's great for resting.

My trip overall was a disaster. Everything that could go wrong did. ¡BUT! The shining beacon of peace and comfort was the Boutique Hotel Palacio. It was a quiet sanctuary, walled away from the chaos of Zona Colonial. The layout is an engaging combination of European colonial structures with modern conveniences. The staff is first rate. Wonderfully engaging and friendly. All your needs will be met and they will go above and beyond to accommodate you. If you see my man Julio, give him a fist bump and a “¿Que lo que?” from me.

This was very affordable, quaint and perfectly situated hotel for seeing the colonial area of Santo Domingo. The air conditioning in the rooms was a little weak but still worked fine and everything else was perfect. Highly recommend this hotel!

Service is great and friendly. Right next to conde peatonal and nacional supermarket made it convenient. Pretty close to all restaurants and activity on the park independencia. It looks completely different to what you would expect from the outside. It has parking included ( small but convenient). The pool is good after a day of exploring and sweating.