David M.
Yelp
Of all the hotels, and I have stayed which number in the hundreds, this is the most disreputable. Background, when I was younger, I worked at holiday inn and a five star hotel in nyc.
They were incorrect about their property's ability to accommodate our 32 foot motor home. Which they cannot do. We drove 3 hours to stay there after confirming this on the phone, before making a reservation.
Showed up, desk clerk was nice, she said the manager would call, because he was out. I offered to show her why we couldn't get into their lot (gutter is too deep)
Manager never called.
Two days later I called back. Manager refuses to refund citing no cancellation policy.
I point out it's not a cancellation, they could not accommodate us.
We drove 180 miles out of the way, had to drive back to Colorado. No apology. He actually implied I was lying.
I hope that this review helps other people understand that this property does not follow many of the tenants of the hospitality industry.
The refused to resolve my dispute / problem at the time it occurred, they were disrespectful, they had no empathy for the inconvenience and cost their mistake made, and the refused to refund our stay, which we could not use.
You will notice that they say we left so quickly.
I asked them to call me
They did not.
No voicemail.
No missed calls.
It's not a trailer either.
Street parking was not an option.