Johanna James
Google
Terrible Experience – Would Not Recommend
I rarely leave negative reviews, but my experience at Box Lunch Truro was disappointing on so many levels that I feel compelled to warn others.
First, I found blonde hair in my food, not once, but multiple strands. Absolutely unacceptable. On top of that, I specifically ordered the John Alden sandwich without onions, and it still came loaded with onions. I also ordered a double lobster roll, which I was charged for, but what I received was clearly a regular portion, nothing "double" about it.
The worst part of it all? The owner’s behavior. She is incredibly rude, not only to customers but shockingly disrespectful to her own staff. I witnessed her speaking to employees in an aggressive and demeaning manner, which made the whole atmosphere extremely uncomfortable. Honestly, that alone was enough to make me not want to return. I didn’t even feel comfortable complaining about the hair in my food because of how hostile the environment was. I feel genuinely sorry for the employees who have to deal with her on a daily basis.
To top it off, the bathroom was out of order, which is unacceptable for a food establishment. And for what they charge? It’s ridiculously overpriced for the quality and service you get. There are several other places in the area with better food, better service, and far more respectful management. Despite the unpleasant experience with the owner, I want to mention that the employees were polite and professional. They seemed to be doing their best under difficult circumstances, and I appreciated their efforts to make my experience as pleasant as possible, despite the overall issues with the management.
Another thing I couldn’t ignore was the owner’s attitude toward certain customers. I noticed that when she was at the register and the customers appeared to be part of the LGBTQ+ community or were clearly not American, she had a tendency to roll her eyes and act visibly dismissive. It was subtle, but consistent enough to be noticeable, and completely unprofessional. No one should feel unwelcome or judged based on who they are or where they’re from.
I do not support businesses that mistreat their staff or serve unsanitary food. I won’t be going back—and I suggest you don’t either.