Boynton Health

This place is terrible. I went into because I wasn’t feeling well. Been sneezing since last night and my head and skin is burning up. I forgot my insurance at home so I told the girl at the check in (she immediately started giving me a attitude, so I had to give her one back because for one I’m not feeling good I just want to be seen and you basically trying to tell me I can’t be seen without my insurance..) so she told me to go to the cashier window and have them look up my insurance they guy went on by saying oo we don’t have that system where we can look up your insurance with your social anymore but here is a number you can call after your appointment to give us your insurance..so I said okay ..can I go check in now? He said yeah….i went back to check in and told this girl what he told me (mind you it’s students working) she started giving me an attitude again and asked me if I called the number..like you can’t be that slow and unprofessional. People get in theses fields just for the money. Healthcare workers should be people we are passionate about serving others.

Some providers at Boynton are absolutely amazing and I wish I could give this clinic over 1 star, because some providers deserve 5+; however, Dr. Park and several of her disappointing colleagues just kill any other potential stars, knock em out. Sad to say my niece was met with disrespect, apathy, and arrogance. Do better, Boynton, we believe in you!🫶🏽Thanks!

I had a minor health crises and called the nurse who suggested I come in — I was seen right away without needing to schedule an appointment. Everyone was very nice and accommodating. Most importantly, the doctor I saw was able to diagnose and provide me with the care I needed to get better. It’s convenient that there is a pharmacy in the building, as well as an eye and dental clinics.

10/10 experience! Couldn’t hear and had an ear infection, but was out of there within 20 min with my prescription! Thanks Carolyn! I hope I don’t have to go back, but if I do I won’t be mad about it!

My wife has been going to this clinic for years. She always asks when she leaves whether she owes anything for the service. Her insurance changed recently and when she updated it with them the staff didn't mention any changes in her coverage there. Recently she went in to get a vaccine and was told after the service she didn't owe anything. Then we received a bill for $600, as our insurance says this clinic is "out of network." Medical providers should warn patients when they're out of network for their insurance to avoid situations like this. We pay over $300 a month for her insurance and still get stuck with an excessive, exorbitant bill for basic preventative medical care. Medical care in this country is a total scam business, and every provider is trying to trick and defraud patients these days.

As a patient's family, I believe that Boynton is very poor and close to delivering illegal medical treatment. They didn't address and investigate patients' other underline conditions. The patient got surgery treatment upon the 1st visit without rigorous diagnosis and evaluation. The patient got well over-dose medicine supplies than prescribed. However, the quality director Lisa just replied with that the treatment followed clinic guidelines, but without addressing claimed concerns. So not sure what it means by following clinic guidelines ???

AVOID AT ALL COSTS!!! Every time I have gone here I have had an awful experience. Most recently I had to wait over 2 hours pass my scheduled appointment time to be seen. Additionally trying to coordinate anything with care from outside clinics either boynton is nearly impossible. Overall, most of there staff are unpleasant and many doctors do not take your concerns seriously (although there is one good doctor that I have had). The lab is always chaotic and again the nurses are rude and unfriendly.

Love boynton. I’ve always hated the doctors office but I feel like I’m at home while I’m there and trust them with anything. It feels like they care about my wellbeing.

My review is focusing on the dental clinic. As a staff member at the UMN, it is so convenient here. I was able to get a lot of dental work done because of how the staff are friendly, informative and mindfulness of the patient's cost/budget. I have not been to a dentist in decades and they are assisting me to get up to speed in an non-judgemental setting. They also help me majorly when I needed to get my wisdom teeth removed. They were able to get me a necessary referral to get to an oral surgeon. As I was in major pain with my wisdom teeth . I recommend Boynton dental as they have been great to me especially if you are near the UMN campus.

I've been really impressed with Boynton! This is the 3rd college institution I've worked at, and UMN's so far has been the best I've utilized. With friendly staff and easy to use services, I've appreciated Boynton's support to students and staff on campus. With my UPlan, I've been able to go get a few vaccinations and a biometric health screening in just a few months. Boynton allows patients to set up appointments over the phone and online, with easy access for students and staff alike. They also have a very easily accessible information area where you enter. Aside from the parking garage, it might be tough to find close parking, but they do have a round about for drop off services. If you ever need something more urgent and serious, the Moos Tower and Mayo Clinic is literally next door.

Honestly, I am so impressed with the service at Boynton. Maybe it's because almost all of the previous reviews are less than 3 stars, so I expected to have a long wait time or encounter confusion with workers. I booked an appointment online and when I arrived, the worker checked me in very quickly. The wait was under 10 minutes and Alice (LPN) was efficient and kind. Dr. Walz didn't have me waiting long and brought in a student. They both were so friendly and easy to speak with. They made sure I understood everything they were saying and Dr. Walz even asked if I wanted to hear a riddle (I did, obviously). I then went to the 2nd floor to schedule an appointment with a PT, as well as check up on my immunizations. The workers were very helpful; we scheduled two different appointments for the next week without conflict. All of this (appointment, referral, immunization questions, scheduling) happened within one hour, so I would definitely recommend Boynton.

I go to the dental clinic and the mental health clinic here. As a UMN student, it is nice that it is right on campus. I get a lot of medical anxiety, so the staff at the dental clinic is really patient with me and makes sure to explain everything that way I can understand what's going on. The employees are all so nice and I would definitely recommend coming here!

Boynton is the campus clinic that offers a wide variety of services and clinics, along with a pharmacy. Thus, many University of Minnesota students and staff members come here for their medical needs. If you ask for my advice, stay away from Boynton. Once, I stopped into Boynton to pick up a prescription and the wait was 20 minutes. I told the cashier that I would be back in 30 minutes and she assured me that they would get working on it immediately and it would be ready by the time I got back. Thirty minutes later, I come back and my prescription had been rescheduled to be filled the following day. Thus, not only did I have to wait 20 additional minutes, but they also had insurance issues and didn't care to ask me until I personally approached them 20 minutes later and they realized it was in their triage queue. My promised 20 minute wait ended up being 35 minutes. Next time I went in, I was scheduled to see a doctor at 11:00 AM. I wasn't called into the exam room anywhere close to 11:00 AM. What I found ironic is that they have signs everywhere that if you have to wait 15 minutes over your scheduled time, you should go to the front desk and let them know. Being in a rush, I approached the front desk and they didn't do a single thing. They just told me they'd check up on it, but their "check-up" didn't seem to do much because I still had to do some waiting. Not a great clinic, the doctors and nurses aren't that friendly and the staff overall just seem to be lacking customer service. On a side note, if you do decide to come here, park in the East River Road parking ramp. I was never told this, so I ended up parking at a meter and paying over $5 because my visit took so long. They will reimburse you if you park in the parking ramp.

Boynton Clinic is large and offers many different services. Their eye clinic doesn't have much of a selection for frames, but you can find some cute Kate Spade glasses. Their lenses are really reasonably priced. I was quoted at $270 for my high-index lenses with edge polishing and all coatings. The best part is that they are local so it will only take a week to get back your shiny new pair of glasses. Now for the clinic. I would recommend avoiding the student clinic at all costs. In my years as a student, I never had to go to the clinic. It wasn't until two weeks after graduation that I desperately showed up seeking help. Boynton's doctors, one in particular, needed to be schooled on how medical treatment should work. I was having trouble breathing with chest and back pains and was exhausted. I told all my symptoms to Dr. Kim, but he couldn't get past them as individual ailments. My chest pains could be treated with Prilosec. My fatigue would have to be addressed by my family doctor, etc. I was frustrated because he wasn't listening. Finally I had to tell him that I thought I had bronchitis or pneumonia. He basically threw me a bone and ordered an x-ray of my chest. Good thing too or he would've never believed that I really did have bronchitis. Avoid the student clinic and specifically Dr. Kim. WebMD could probably do a better job at diagnosing you.

Boynton Health Service is a great clinic. I feel like the people who work there really care and know a lot about college students' health.

Three words: Purgatory on earth I'm a graduate student at the U so whenever I need a check-up for traveling, flu season, etc, I tend to focus on proximity. Boynton is just 10 minute walk from my department so I opt to come here. But, I must say I am an idiot when it comes to experiential learning because the clinic is just so disorganized, unprofessional, and even somewhat medically unethical. Each year I encounter something significantly wrong with this place, and finally am fed up! First, physicians: If you are lucky you will get a decent physician. If not you get those who insist you are not really sick despite you waiting over an hour to see the fool. As a patient going out of my way to see a doctor, I can 100% say that the last thing I want to hear or deal with is your dismissive attitude. But, if you are lucky there are few doctors who are highly attentive and would take your whole medical record history thoroughly rather than push you like a revolving door system. Unfortunately only about 1/5 times I ever receive upstanding service like that. Second, pharmacy: There has been multiple instances the pharmacy made significant errors (e.g., count wrong number of pills, sent prescription to wrong external pharmacy). However, at least they were very apologetic and helpful in correcting any errors, an attitude I could not say for some of the NP or docs there. Third, the deadly wait: The inefficiency here is whack. No matter if you make an appointment or not, expect at least a 30 minute wait. If lucky you will have two people who work at front desk to schedule and check people in -- one man who is fast but I am certain he's a robot and a girl who looks like she came from high school. The latter person takes about ~20 minutes to intake one person I kid you not. So after you wait about 30 minutes in line (or more) then you should expect approximately another 30+ minutes for a doctor. Boyton, I understand that you have to serve a large population given it is located in a prime location for students. But students are people too and they deserve decent medical care/attention, particularly if we are actually paying for the service and putting in the time. Seriously, if you want to torture a loved one or friend, recommend them to their waiting room.

Great clinic. Specially care and expertise in college health. Friendly helpful staff, nice physical location

I should first mention that the dental clinic is really good. But other than that, Don't waste your time and money! Unfortunately they DO NOT even have a five minutes tolerance although they keep people waiting there for almost an hour. I am a student at university of Minnesota and I happen to go to this clinic a lot since it is close (it is on campus). I hate my experience there though. Normally, I go there for simple problems (like a cold). I am always on time and they still make me wait for more than 30 mins (with appointment), whenever I go there. That's okay though, until today they really pissed me off. I was only 5 minutes late. and the guy at check in asked me to wait for him to go and see if the doctor can still see you. He made me stand there for 10 minutes and then he told me that I NEED TO RESCHEDULE. So after I talk to the supervisor they finally bumped me in Urgent Care. And I realize that apparently the nurse put the time I checked in 15 minutes later. ( It was not my fault though. I was only a few minutes late and the guy at the check in stood me up for 10 minutes) My problem with Boynton is that they do not care about your schedule and how much you should wait there to see a doctor, but if you are 5 minutes late they are gonna reschedule your appointment. More over their doctors are terrible in realizing your problem. I mean you will essentially end up visiting another doctor somewhere else.

If you have a choice, avoid Boynton at all costs. Appointment times (with a physician) rarely ever start on time. The few times I have been there, I had to wait over 35 minutes just to be called in by the nurse. Why have appointment times, if they don't mean anything. Weekend urgent care services are even worse with them refusing you service if they don't deem your pain urgent enough. I was turned away for service today because my pain was not urgent enough and I was asked to come back during a weekday. NO ONE WAS BEING SERVICED IN THE URGENT CARE BESIDE ME, but the staff refused me service anyway. Worst part is that the student health benefit plan basically forces you to go to this dump of a clinic. I cannot wait until I graduate and won't have to deal with this poor service. Shame on you University of Minnesota for providing students with such sub-par service. The eye clinic however is fantastic! The optometrists are friendly, punctual, and very helpful!

I went to see the acupuncturist here. Dr. Michael Coomes. He was terrible. I've had several acupuncture experiences and he was a crock. He couldn't even find the pressure points without a device and only used 5 needles in my ear and then sat in a sterile hospital room for 10 minutes until the nurse came in and removed my needles. He was also not a god listener and had bad bedside manner. Not going back.

I am a staff member at the U of M and go to Boynton for all of my medical needs. General practitioner, eye clinic, and dental. I have had great experiences with all three. The only thing I would like them to work on is the Pharmacy wait times. As for the Dental Clinic it's honestly the best I've been to, and I've been to quite a few over the years. I have terrible anxiety when it comes to dental work and they made me feel at easy. Let me listen to my music, gave me nitrous and before I knew it the three cavities I had filled were done. Without shedding a tear. And in past dental clinics I had always cried at least once throughout the procedure! I highly recommend Boynton and especially there Dental Clinic!

I went into Boynton Health and had requested STI testing. They told me they would not do it. When I asked why they said it was because I had it 2 months previous. I like to get tested after I have a new partner which I had. I was explaining to the nurse the issue and she said that I should try a different birth control method which is not the issue. They refused to test me, even to calm my anxiety. I then went in to a health provider I trusted. And guess what. Positive. I can back positive for an STI (TMI but I don't care) after being refused testing. I am currently looking into the suing process. DO NOT GO HERE. There is a Park Nicollet clinic not far from the University of Minnesota campus.

This was my primary care clinic for years, and though I was never terribly impressed with the level of care, I continued using them for their proximity to my work. The level of service has deteriorated in recent years, and in the last two years I have had the misfortune of encountering the same sexist physician twice (every health concern I had was attributed to my uterus or my motherhood, and I felt like i was being diagnosed with hysterics). Then, after I was left with an unexpected bill when Boynton staff failed to explain to me that my visit included tests not included in my copay, I was treated abominably by the facility's billing department, a male in particular, on more than one occasion. When I failed to pay off a very small outstanding balance quickly enough (this was due to confusion on my part, not intentional delinquency), they terminated my care, effectively refusing to see me ever again, whether I paid my bill or not (!). In all my 36 years having struggled at various times paying health care bills, never have I been treated with such contempt and flippant dismissal in my life. I can only conclude that the steady stream of students funneled into the Boynton system by the U of M leaves the clinic in a position where they have no need to provide a quality level of service, as any defecting patients will soon be replaced by incoming freshmen. It may even be the case that they are so under-staffed and/or funded that they cannot provide quality care and service both to students and to a growing base of long-term staff and faculty patients, and actively seek to unload any client who presents them with even minor inconvenience. Whatever their problem is, I would recommend anyone with any choice at all steer clear of Boynton Health Services if they can.

I have had great experience getting my health care here. I have been coming here for 5+ years. The nurses and providers are very caring and helpful. A few times I have had to wait a few extra minutes but when was with the provider I felt like I had their full attention and was happy with the overall visit. Pharmacy is very convenient and over the counter medications were half the price of Target or Walgreen stores. They even payed for my parking!

I was a patient for years - the dental clinic is the ONLY quality service. Eye clinic is poor, general practice is poor and forget trying to use the stupid phone tree to get to a person. Avoid at all costs!!