Bozeman Hot Springs

We love this place! It is beautiful, relaxing & recently remodeled too. We’ve been there at least 5 or 6 times, a must stop on our way to GNP! There is a campground behind the hot springs facility that is very nice and clean, they also have cabins. We walk over to the hot springs, very convenient for us. They have 1 indoor pool and 4 outdoor pool with varying temperatures. They are open year round, we have gone in the summer months & once in September. At night they light the torches & once a week they have live music outside near the pools. If you camp there you get free admission to the hot springs. GO! You’ll definitely enjoy the experience.

Very cool and a great atmosphere! It only opens at 9pm though!! Wish it would open earlier! Would probably make it less busy! It was so busy and crowded. Very hard to find a place to sit! It would also be nice if they made a rule against people talking on their phones, cause lots were doing that too.

Top Tier Experience here! I thoroughly enjoyed myself. Gita a great workout in the Sauna was hit enough, the pools were refreshing and Madison made me a banging Latte! For anyone wondering should they go, don’t wonder just go!

A perfect blend of relaxation and fun—Bozeman Hot Springs is a must-visit for anyone visiting the area. Experience: This place is a gem, offering a variety of indoor and outdoor pools with different temperatures. Whether you're looking to unwind in a quiet, steamy soak or enjoy a more social atmosphere outside, there’s a spot for everyone. The water is clean, the setting is beautiful, and the transitions between pools are easy and inviting. There are 8 pools to choose from depending on the atmosphere you’re looking for. Atmosphere: The outdoor pools are inviting, with string lights and natural surroundings that create a peaceful vibe, especially in the evening and they do have live music on certain days of the week. Inside, the pools and steam room are clean and well-maintained, with both hot and cold pools to choose from. Amenities: The facility includes locker rooms, showers, and even a small gym. Live music on certain nights adds a lively and unique touch to the experience. Price: The entrance fee is very reasonable for what you get. Day passes are available, and the experience is well worth the cost. We only paid 21$ per person when we went on a Thursday. Tip: Bring sandals, a towel (they do however provide plenty of towels in case you forget on), and water to stay hydrated. People do fill their water bottles from the spouts that spray into the cold pool inside as well. It can get busy on weekends, so consider going earlier in the day or on a weekday if you want a quieter experience.

Bozeman Hot Springs is definitely the place to go to unwind and relax if you are passing through or just need a day to decompress. They had different hot spring pools of varying temperatures, indoor pools, and a large gym available as well. Its atmosphere is nice and the landscaping by the pool is cool. My husband and I felt rejuvenated after soaking for a few hours. Drinks and food are available indoors. Their gift shop has a variety of bathing suits, swim toys and gadgets, sunblock, and souvenirs available for purchase. Bathroom amenities include free lockers, bathing suit wringers, bathrooms, showers, and changing rooms. If you become a member, their bathroom and changing rooms area is much larger and nicer and have a few extra features. We will definitely visit again when we are in the area!

Great hot springs! Everything is so much cooler at nighttime with all of the colored lights lighting up the pools and the fire pits. Locker room is so clean and there is so much space. Make sure to bring your own towel! Lockers are free. The pools were at perfect temperature. Will definitely be back!

After an awesome day out in Big Sky, this was the best therapeutic two hours of my life in a while. The various pool temperatures, sauna and steam room left me feeling amazing. I particularly liked the outdoor area, ample towels and the hourly temperature checks for each of the pools. Vibe was great and can’t wait to go back.

Great place to unwind from a long day traveling. Live music on Sundays and Thursday by the outdoor pools. Each hot spring pool has different temperature which is monitored and posted at varying times of the day. They steam room and sauna were nice after relaxing in the hot spring pools before heading out.

Before our visit, my boyfriend and I read some of the reviews and were initially concerned about the experience. However, we were pleasantly surprised by how wonderful this spring turned out to be. We visited at night during a light rain, which only added to the beauty of the setting. The ambiance--from the fireside glow to the thoughtfully lit surroundings, multiple pools, and steam room--was exceptional. We tried each feature and had a fantastic time. A solid 10 out of 10--highly recommend!

Bozeman Hot Springs is an absolute must-go destination! We travel all the way from Spokane just to bask in the excitement of Bozeman Hot Springs! The live music nights add such a fun vibe, and we adore browsing through their gift shop. For just $15, you get a day pass--it's unbelievably affordable and worth every penny! The drive is totally worth it for this perfect little getaway. Bozeman itself is charming and tranquil, making it a great escape. The outdoor pools are simply divine, especially when they're nice and toasty, while indoors, the cold plunge pool works wonders for circulation and anxiety. Don't forget about the eucalyptus-scented steam room and sauna--total bliss! With pools of varying temperatures, it's a delight for everyone, even the little ones. The community vibe adds to the experience, making it a must-visit whether you've had a long day or need a relaxing getaway! ‍

Was visiting family for a week or so and went for a relaxing evening. Beautiful facility with a full gym, multiple hot spring pools inside and outside. Wonderfully relaxing if I lived near - I would be there daily!

RV park is first class. They gave us access to the Hot Springs each day we were there. Enjoyed the hot springs and helped us to relax after a long day. All facilities were clean and well maintained.

I'm giving 5 stars only because this was my FIRST EVER hot springs experience. I notice lots of 1-2 star reviews but I have nothing to compare my experience to. Came with a friend, we live in another state.......and we both really enjoyed it. We used the Sauna, the steam room, we even did the cold plunge...... love how many choices you have in temperatures. Even the outside pools had different temperatures. Towels are provided. It was not too busy or packed during our visit. We are here on a Wednesday early afternoon $21

Inside is a no frills vibe. Shower area is older but clean. But outside I felt was Very nice and it wasn't too crowded. Came on a weeknight in January with one other person and we enjoyed ourselves. Not too many kids either.

A local find on our family trip to Yellowstone. Comfortable, casual and clean. It is definitely worth a visit after a long day!

The Bozman Hot Springs is extremely affordable and a great place to take children. It's got beautiful scenic Mountain View's and they've done a fanatic job on the outdoor space. The inside of the pool area was not very clean. Parts of the walk ways smelled horrible.

This is such a beautiful hot springs. Stunning. It has features found no where else in the western nine states. It is a treasure. Here is the problem - VAPORIZERS - mechanical fragrance vaporizers en-mass. I counted 27 of them from the front door to the indoor pools. The one by the pool entry was spewing out a visible 30-36" roiling vapor cloud of highly toxic vaped synthetic fragrance on an engineered wax dispersal carrier. These are illegal by ADA standards and banned by the CDC in the Indoor Environmental Air Quality Standards. They are TOXIC! Clean does not have a smell. Clean is the absence of smell. These are new and were installed in July-August of 2024 when the new entry was opened and then more when the hallway connecting the old and new parts were finished. Management was not receptive to removing them or even some of them. There is literally one in each high-walled bathroom stall. The density or number of them is unprecedented. I called and emailed the manufacturer of and the local distributor of these vaporizers requesting the product safety data sheets and asking about how many per square foot. They did not return my calls or emails. Such a shame to have such a stunning natural hot springs toxicly contaminated by vaporizers in the guise of "fresh aire".

This place was the high point of our Bozeman day! That being said, we have never been to a Hot spring before. This place may not be the best but we enjoyed the concept and our time at the facility. The good: 1. Multiple pools and temps to choose between 2. The outdoor area is modern and felt very swanky (think like a las Vegas hotel pool area) 3. Good for all ages 4. The ice cream and smoothie bar excited all parties with us! 5. Plenty of parking for our RV The could have been betters: 1. The indoor facility does not match the outdoor area. Needs some updating 2. It's Covid times (still) and I did not see anyone set aside as a cleaner which would have made me happy 3. It was pretty congested at the locker room entrances, especially kids who were not being watched. Now don't get me wrong, my 11 year old was all about being able to roam freely as she chose but I felt like there were kids here who were not polite and oblivious to their surrounds especially to a woman carrying a toddler. Maybe having someone stationed around for safety would be a good business model to adapt. I can share that at the brewery we stopped at before stated she goes to another place, making it sounds swanky but we didn't need swanky. We just wanted an experience. I wish we had more time here and something like this near our house!

Loved our relaxing last day in MT here! It was a cool busy sunny 65 outside but felt wonderfully refreshing and tropical relaxing in the beautiful outdoor pools & on the poolside chairs. Inside pools were a bit loud but offered great different options temp wise & the sauna was toasty! Tasty gelato & lattes from the counter too

Super relaxing and there's a lot to do I also heard the remodeling some things. I don't know what they're doing yet but I'm looking forward to it.

We stopped at the hot springs on our way to the airport and it was the perfect ending to our trip. There were a variety of pools at varying temperatures located both inside and outside. Additionally they had a cold plunge pool which was great for my aching body after hiking all week. The steam room/sauna was one of the hottest I've experienced which is fine with me! Easy access, lots of parking, affordable. I would definitely go back !

Clean and fun. Many different pools to choose from. Kids and adults loved. Full showers too.

This was the first hot springs we went to. For visitors coming in from out of town just be aware that it is very very busy. It gave me the impression that this is what public pools must be like in the summer. Aside from it being over crowded, it's expensive. The locker rooms aren't exactly the cleanest. My kids were grossed out by them. The pools have chlorine! The outdoor pools are never drained. So I'm not sure how "hot spring" they can be if they never get drained. We went to 2 other hot springs and they were completely different. Pricing was also drastically different.

Super fun for the family. Indoor pool and hot tubs. Outdoor pools too. The temps weren't too hot for the little ones. There was a cool plunge too. The sauna and steam room were great too. The hand dipped ice cream and juice bar were an added bonus. The place was clean and well maintained. We went during the week mid day. It wasn't too crowded. Just enough people. The kids were mostly inside (really loud) and there were several pools outside with just adults. Nice and relaxing. A really great way to spend an afternoon.

We have arrived about 80-90 min before closing, ( our fault we came this late) but I wish we would be informed that pools start closing earlier than closing time. When we arrived we asked if it's same pricing as for full day if it's just in the last 90 min- were told yes. So we paid that. We had a group of 6 adults and 7 kids . Then before we even walked away a group of 15-20 people showed up and were quoted about half of what we paid. Then one of my kids picked up an item to look at a gift shop and was kind of yelled at by the employee as well. Sounded like that employee had a long and stressful day, she seemed very short tempered. So then we proceeded to lockers , got changed ( bring quarters for the lockers) so went on to outside pools, there was a band playing , my kids told me they didn't like it so loud so we went inside, figured we will just go back outside as soon as the band stops their performance. When they stopped we went outside and one of the pools they started to kick people out saying pool is closing then next thing they proceeded to close the rest of outdoor pools, and that was still like 45-60 min before closing time. Then went back inside guess what 30 min before closing we were informed that rest of the pools will be closing shortly as well, I just wish I would have known that they close everything off so fast. And we only had maybe half an hour total to enjoy they springs. As all the last pool was drained before the posted closing time. If you come early in the day it's a nice place and I worth it. If you come in the last 3-4 hours before closing might be ok- but keep in mind you will be kicked from one pool to another while they shut everything off and pools are drained before the posted closing time. If you come in the last 90-120 min I would say don't waste your hard earned money. At least if they would inform you that you might not have enough time to enjoy any of it. Only reason I gave 2 stars and not 1 is the landscape outside seemed nice. And location was pretty good.

What a joke... $25 a person for pool access and $15 for ages 0-4. Always overcrowded and not worth the money. They are building a big new building and I guess they need more $ to make that happen so price gouging to soak in a hot spring... Typical over leveraged, overpriced Bozeman business. Don't give these people your money! Support business that support our community!

Visiting Montana for the weekend and I guess one of the things to do is visit a hot spring. It was a much needed experience after hiking in the snow earlier. I love the multiple outdoor pools which each have a separate temperature depending upon your heat tolerance. The outdoor area was great but they definitely need to upgrade the women's locker room. For such a big spacious facility it definitely needs more than 3 shower stalls and 3 bathroom stalls. Only one of three toilets were actually functional during my visit and a plumbing panel was falling off in one of the showers.

What a find. On a trip to Belgrade, Mt. we were looking for a place to camp. I stumbled upon the campground attached to the hot springs. And what a find it was. I learned it was purchased in the last few years and they have been renovating it. There's a very large warm pool, 2 - 106+ pools and 2 others I'm not sure about all inside. Then more pools outside that are lovely landscaped. The staff is generous of their time and answer questions happily. The picture is of part of the smaller side of the campground. Again, the staff here are fun loving and very helpful. The best part of it was that the camping fee included the entry fee for the hot springs. What more can you ask, full hook-ups in a lovely location with a beautiful hot springs.

Gunner was by far the most customer oriented health services professional I've ever come across. Within the first 10 minutes of our discussion I was convinced that joining BHS was an easy decision. He was professional, concise, and did an excellent job in reviewing all the amenities and services offered. The establishment is as wonderful as the people that work here!

The indoor pools were pretty disappointing, a dead fly, hairs floating and so echoey (which is to be expected from an indoor pool area) but I feel like they should give more attention to the decor inside so it matches the outside pools vibe. Outside was much nicer, pretty rocks and lighting and nice lounge chairs, but still bandaids in the water and on the ground, plus a bunch of (clearly used) towels lying around. They would benefit from more cleaning throughout the day. The price is also outrageous $28 for an adult, for that price we thought it would be much nicer. Towels are thin, but they do provide them for free so that's a nice plus. Lockers only cost 50¢ which wasn't so bad. Wouldn't recommend to a friend and wouldn't return again.

One of the best Hotspring in North Yellowstone. I believe there are 4 outside and 4 inside pools, with various temperatures. There is one extremely cold. One steam and one sauna rooms. We truly had a wonderful time here. Showers, towels and lockers were all included.

Wow..... awesome place for a soak. Went there for Valentine's day with my wife and I loved it. We went to the pools outside and the temperature was perfect. So much nicer than Chico Hot Springs, which I thought were awful. The locker room was clean and everything worked. They don't sell booze but you can bring your own. We'll be back for sure. Well done

Five of us went the day after Christmas 2023. Adults $28, seniors: 21, 5-13: $25. Well worth it. Yes , clean & Invigorating. My wife didn't enter the water, but I did @ 68 with recent left rib fracture . Outside temp 20. Started in West Yellowstone at -9. 4 pools outside to 104, & inside pools 56- 106 stated , but others like me thought 112. Lockers for 2 quarters which fit my coat, boots, jeans & backpack. Amazing. Left wallet & I phone in locker. Has sauna that will sit up to 40 & similar size steam room. Can get ice cream by the scoop with or without cone or protein drink or smoothie. My grandson bought a swimming trunk for $20. All great!! Appear to be Sabbath keepers since closed Friday sundown to Saturday sundown. Obey the Lord & live longer. Can't get better than that. Open till 11 pm.

This was my first time in Montana. I was scheduled for a later flight back to Las Vegas. I found this Hot Springs on yelp and decided to give it a chance. I came here in December and it was snowing outside. So the thought of enjoying a Hot Springs was definitely something to do. When I first walked into the building, I was greeted from the nice front desk workers. What I noticed was this was also a gym and you can have a membership to this location. I paid for my entry fee and was excited to enjoy the Hot Springs. They give you a towel and make sure that you bring quarters for the lockers. The men's locker room was pretty big. They had three showers. Once I left the locker room it let me to the main pool. When I walked further down they had three hot pools. The temperature of the water was perfect. When I finally develop the courage, I ran outside to the Hot Spring pools. It felt so amazing. The water was nice and warm and it was cold outside so even made it better. I didn't notice they also had a steam room, and a sauna. Both of these were very big since it was a coed area. I highly recommend this Hot Springs. If you were on a flight or your flight gets delayed or maybe you have a layover, this is a great place to kill time and relax.

Been going to BHS since I was a kid, a solid 27 years. I'm so sad to see how far it has fallen. They've added awesome outdoor pools -- which I will say, are amazing, especially when it's snowing and they have live music. The indoor pools are all the same, and they are starting to show their age. Considering how high they have jacked up the price, though, they haven't upgraded the facilities enough to justify the price increases. The locker rooms are the same since I was a baby -- and are often grimy, out of soap, and with some of the worst showers I've seen. My family got a nasty sickness from our last visit that makes me not want to go back, and I blame them for not enforcing showers before swimming. The water had a film of grease on the top -- eww!! If the price had stayed affordable for locals, OR if they did re-invest their high prices into new amenities, I'd still want to go. But considering they continue to charge nearly $30 per person (on a weeknight!), and how gross the lockers are, I recommend any of the other hot springs in the Gallatin Valley

had a great time on a Sun. AM there last week. there were some children but the crowd was mainly adults and the setting is nice. It was chilly out but the various pools were great. We did not do the indoor pools but we had a wonderful time in the outdoor pools. I would definitely go again when in Bozeman for fun or work.

dope place but staff was not helpful or welcoming. was recommended this place and when we walked in we told the worker girl that it was our first time there and she explained nothing but instead told us to "look at the prices" and pointed at the board up top haha. ended up paying for the pool and gym access and because it's spring break it totaled to $35 per person for just the day. The gym was small but neat, there was a significant amount of equipment to get a full body workout. this place includes a sauna (220°f) and 12 pools at various temperatures including hot pools outside. overall, super fun place to get a good workout and cool off. just don't ask the workers for help unless you want attitude from a 16 year old

Beware if visiting from out of town- prices were jacked up for "spring break" but not updated on website. Poor business tactic when the manager would rather money walk out the door than honor their online prices! Would rate it a 0 if I could- unbelievable!

The price is absolutely outrageous. They are definitely keeping pace with everything else in Bozeman.

Fun experience! We went around 10 so the pools were less crowded. They do have lockers but for .50 cent to operate. Shower shoes is a must since you do have to shower before entering the pools. They also provide towels if needed.

As I drove in through Yellowstone's Gardiner entrance a sign announced that the Boiling River was closed. I inquired as to the reason and the Ranger told me it was because the river's current was moving too fast to be safe. Later, while in the park, I was looking at a map and unable to even find the Boiling River. I asked a different Ranger where it was on the map and his non-answer (he wouldn't tell me) gave me the impression that Yellowstone wants people to stay out of the Boiling River. So I did, but it didn't keep me from wanting to go to sit in some hot springs somewhere in the area. Enter Bozeman Hot Springs, a commercial enterprise which is many things, but most of all a place in which to enjoy natural hot springs. All the pools here are heated naturally, from an underground well. For a fee of about $10 per person one can enjoy the 8 indoor pools and 4 outdoor pools for as long as desired. You can even get a wrist band and return later in the evening when they might have live music outside. The indoor pools (all chemical-free though the sulphur scent is strong) range from boiling hot to freezing cold with every variation in between those two extremes. The fun is moving from pool to pool and testing your tolerance levels. I personally couldn't get more than ankle deep into the freezing pool nor even that far in the boiling hot one. Outdoors is somewhat more serene, with 4 chlorinated pools, none of them cold. I suspect part of the fun here is the fun here. By that I mean that it was a summer weekend when I visited and the kids are allowed to play. Indoors, it gets loud and that only increased when everyone had to come inside during a sudden electrical storm. If you want quiet, try outdoors, midweek, and/or evening. Bozeman Hot Springs also offers a sauna and steam room. Showers, locker rooms, outdoor seating, and food/drink (no alcohol) make this a place one could spend the day at. Though the place is clean, germaphobes likely won't find it up their alley but I've never been anywhere similar and for that, I thought the 90 minutes I spent here to be quite a fun and unique experience.

This was an awful mistake to stop here on the way to the airport. Locker rooms are a hodgepodge of bathrooms, lockers and showers. Nothing made sense and people were asking me questions about things were. The outdoor pools are nice and clean. But needs some updating. But it goes downhill From here. Indoor pools weee filthy. There was human feces from a small child on the floor near the pool. I told the attendant and she acted like it was a menial task to clean up the floor. Also stated it was dirt nothing else. Seemingly because they'd have to do more than clean the floor if it wasn't. The girl at the front said I could put a comment in the box if I felt it was that dirty. I felt my opinion would be ignored. Even worse, The shower stalls were covered in black mold and looked like they hadn't been cleaned in a long time. I could not wait to get out and wash somewhere else. Pretty sure I got a nasty case of athletes foot from the place. My kids were disgusted by everything and asked to leave after 20mins. I do not recommend going here if you want a spa experience in a nice pool.

My husband and I just had a long day skiing at the Big Sky resort. Our muscles were sore as hell and we couldn't wait to try these hot springs. We tried out all the pools indoors and outdoors. They have 9 indoor pools and 4 outdoors pools. We just loved the ambience of the outdoor pools but it was too cold outside for our heads to adjust so we mainly stayed indoors. Folks here were nice and chatty we made some good conversations! :) I got some laps in their big pool and boy did that feel good. We also were recommended to do the hottest and the coldest tubs for rejuvenation of our skin that was a challenge but man did we feel good. After all the soaking when we hit the beds it was the deepest sleep my husband and I had over our entire road trip!! We will be visiting this place again today!

Decent price. Clean locker rooms. Fair number of people (but it was a Tuesday) Super nice and clean "hot pools". Very friendly people. Pleasant surprise.

We booked a one night stay at the campground here on a Spring Break road trip to Rushmore. Specifically chose this campground because of the hot springs. There were no clear directions on how to get from the campground to the hot springs, we had to wander around in the muddy parking area to find the path. Once we got to the springs, it was so crowded! We stayed for 30 minutes and left. Now I understand why some places limit admission. The pools have no benches in them to sit so you have to just crouch down while soaking which isn't very relaxing. The lockers are extremely small and the changing room was dirty with one toilet not working (full of yuck) and one shower not working. They need to limit the number of guests and focus on more cleaning to make this an enjoyable place. It's priced higher than other much nicer, cleaner hot springs we've visited. Definitely will not return.

The pools are a nice place to relax and loosen up tight muscles but everyone and their mom is here. Very busy. Avoid peak times if and whenever possible. We thought that Sunday night would prove quiet but we were wrong. We enjoyed our visit because the soak was nice but the real reason for the average rating boils down mostly to cleanliness and maintenance. The locker room is sinful. It's messy and looks like it's untouched by a janitor all day. I found some floating items in the pools such as band aids, hairs, etc. The price was reasonable. The place is spacious. I didn't use the fitness center but caught a quick glimpse. Seems decent. If possible, drive to the real deal springs. While these are natural, they are commercialized.

Beautiful stay! We were at the campground and Sierra was an amazing help. She dropped what she was doing to assist our group; we were struggling with some off season changes. Management should do whatever they can to award such a model employee.

There was about 7 or 8 pools here. Im not the only Californian to get there thinking "hot springs" would look like Yellowstone hot-springs. I guess the water is pumped in from the hotsprings. The pools are indoor and out. They do have one cold pool. But if you have any injuries the heat can help with "rec therapy" and can help with aches. They also have a pool just for the kids. They also provide towels, but they are pretty small as in wont fully wrap around a average person.

Really enjoyed the relaxing outdoor hot springs with the live music. The coin lockers are very small so we had to put most of our things in the car.

I was very upset about the mold in the pools. I realized that they are not cleaned at all. I was very upset about this and did not even go swimming there, but immediately left.

Super relaxing and a must see in Bozeman! I loved the fact that there were tons of pools to choose from based on temperature and the staff were super easy going. Hung out with some coworkers for a little over an hour and felt amazing afterwards. I definitely would come back!!

Over proced, over crowded, gross. Womens locker rooms are wet and smell. Pools unorganized, no signage outside to indicate the temperature of each pool. Front desk didn't greet me at all. This was not at all the experience I had been looking for.

Overpriced. Water temp and mineral content is wonderful . Every time have been, had experience tainted by overly rude employee. Cumulatively, the offensively impolite (even outright degrading) experiences w staff there (even the head douche of "customer service," Adam), were enough to make me not want to go back, regardless of how much I liked the spring and it's convenient location. Very, very seldom (maybe once before) have I ever spent the energy to write negative review. More than one occasion left feeling like that can't really be the way that they treat customers. Im throwing in their funky towels after today. I'll keep my $17 thanks

This is a must every year when we come! Whether you're a family with young children, there as a couple, or going solo, this place is for you I feel. There are multiple pools of varying temperatures. The outdoor pools are my favorite with the gorgeous views. You can stop on the way out to get a band that allows you to come back another time that day or multiple times that day which we always do! We do a competition of who can stay in the extremely cold small pool before jumping over to the very hot one. It's exhilarating going back and forth between the two.

It was cold during our visit to Bozeman and we thought a soak would be nice. There are several hot springs in the area but this was the most convenient to downtown. There are several pools inside but the best ones are outside where there is more room to spread out. The pools vary in temperature, most were around 95 during our visit. We spent about an hour soaking and this was exactly what we needed to relax. Locker rooms are spacious but were out of shower gel on the day of our visit so there were bottles of dial on the ground. Lots of towels available including at the desk and around the pools.

Nice place to workout and swim.... They have hot tubs that are excellent to soak in when its cold weather Good bands too!

Bozeman hot springs had the worst customer service I've ever had. They were extremely rude and self absorbed. I would rather lick a sock than go threw their horrible customer service. Other than that it was the most relaxing experience I've ever had in my whole entire life. It was fantastic. Except it smelled bad.