Sue F.
Yelp
We booked this B&B in part because of the rave reviews about the host and the breakfasts. Unfortunately the owners were away and breakfast is not served on Christmas (a fact we were not told until after we made our non-refundable reservation). Instead we found 2 sad little plates in our refrigerator, containing an untoasted English muffin, a thin slice of pressed ham lunchmeat and a hardboiled egg with no salt or pepper, a little bowl of grapes, and a couple of grocery-store mini-muffins. Not exactly the convivial 3-course hot homemade Christmas morning breakfast we had anticipated. The dining room was locked and there is no table in the room, so we opted to go out for breakfast rather than balance plates in our laps.
On the plus side, the location is great, the room (Hummingbird) was very clean and spacious, the bed was comfortable with quality linens, and there was plenty of hot water for showers or soaking in the charming claw foot rub. Although the antique chair and settee are lovely and appropriate to the period, they aren't particularly comfortable. The location of the room on the first floor in the back of the house makes it very private and quiet (except when trains go by at night) but also means that guests enter it through a rather shabby back porch directly off the parking lot and have to go outside and walk around the house to access the common living and dining areas, which are on the front upstairs. The back porch contains the hot tub (out of order), an ice maker (also out of order), a bistro table with 3 chairs (1 of which had a cushion), an iron and wood park bench with a rotten board, and some bedraggled pot plants and empty pots, and did not appear to have been swept for awhile, judging from the dead leaves. It does not make a welcoming impression to an establishment that aspires to be upscale and charges accordingly.
In contrast to the many compliments in reviews about the charming hostess, our brief interactions with the staff member in charge were rather brusque, consisting of her telling us she had forgotten to make any decaf coffee at breakfast (though she had asked us at check in what we preferred) and reminding us as we left the dining room that it was time to check out. It felt like the bum's rush.
Overall, while there are positives, we were disappointed in our stay, particularly given the cost relative to value received. We love staying in Bed and Breakfasts for their friendly, welcoming and familial atmosphere and the opportunity to meet and visit with hosts and other guests. We did not feel welcome at Brackenridge House.