Liz G.
Yelp
Used to love this place but done coming in here. Staff is awful now. Last 4 times I have gotten takeout, 3-6 people just stand there talking to each other and completely ignore me. They are 3 feet away and facing me but not one person will look at me and say, "How can I help you?" or, "I'll be with you shortly."
Today, I placed my usual order and again was ignored by 3 people for a couple of minutes when I came in. A fourth person finally helped after getting off the phone. There was a misunderstanding with my order, which was not a big deal. But when I asked them to fix it, 2 of the 3 people who had originally ignored me were rude. One acted put out, but said he'd fix it and went to the kitchen. The other asked the girl who took my order what had happened and then told her I had ordered the wrong item. I explained to her that I had not ordered the wrong item and she then pretended she hadn't said what I just heard her say.
When I got my order back, it was clear they had not actually remade my order, but casually threw the forgotten item on the original order. Not warmed, not melted into the cheese, just slapped on. Sandwich was overcooked, dry and cold. Nowhere near as good as usual.
I have no issue with a misunderstanding or mistake. I have an issue with being ignored, the mistake not actually being fixed when I was told it would be, and being blamed for the mistake happening in the first place. I've ordered the exact same thing more times than I can count and I've never been told before that had ordered the wrong thing.
The food is fine, but the staff is ridiculous. Go somewhere you'll be treated better. Also, I paid $20 for a small sandwich and side of fries.