Brandy Melville

I had the worst experience with this store. On September 17, I took my daughters shopping. They stopped one of my daughters and said" no purses in the fitting room". Yet another girl had just stepped out of a fitting room with a personal tote. If this store has a policy I think it should apply to all, not just to Hispanics. The girls working that morning are very unprofessional and rude.

Brandy is so nice the service is very good. Their clothing is great so is the jewelry. It does get crowded on Fridays. It's so coquette, cute, and soft vibes. Prices are amazing 👏.

I visited this store around 11 am, walked in was the only person in the store. 3 girls were all sitting in the back not one “hello!” Or a “hi!” I walked around for probably 5-10 mins saw a few shirts I liked, walked towards the front the girls all saw me went into the back one girl walked next to me to hang something up sill no greeting. I then saw the fitting rooms were closed. I had to greet the girl myself by saying hi, she looked shocked I spoke to her and asked if the fitting rooms were all closed she said yeah?… I walked right out. What kind of stuck up nonexistent customer service is this? Terrible and will not be back. I can see why this store has 3.1 stars.

The clothes are very cute and smell nice but all of them are one size. The tops fit me perfectly but the jeans are all one size too and they are very cute but they are too big and don’t fit me!

If I could give negative five stars, I would. Treat your customers better. They clearly should not be working in this business if they laugh, make fun of, humiliate, and are rude to customers. Very childish and shameful behavior. If you think about going, don’t, it’s not worth it. Put your money somewhere where it’s worth it.

Very rude and unwelcoming staff today and many other times I’ve visited. Super hostile environment and the girls will gossip about you right in front of you. Blonde girl working the dressing rooms made me feel very uncomfortable. There’s a strong lack of professionalism, and this location has consistently let me down.

Workers were very nice and let you shop in peace. No bag policy which is normal for Brandy. Would’ve loved to buy a basket but now you can’t?

The absolute worst customer service that I have ever seen at any store in my entire life. How does management continue to allow this? We have never ever had a good experience at this store but unfortunately, my daughter likes the clothing here. I checked out and paid today and the girl with star zit patches all over her face didn’t say a word to me….no “thank you” or “have a good day” or anything. Just handed me my bag and continues gossiping with the other helpless employee behind the counter.