Patrick C.
Yelp
My husband and I have stayed at five different bed and breakfasts on Nantucket. We just got back from Brass Lantern Inn and its the worst! The only good thing about it is the location.
First, the Innkeeper - her name is Lisa and she should not be in any customer facing business. She is rude, crude, nasty and a busybody. Interrupts you while mid conversation on the phone (on the sidewalk) and just has no sense of personal space.
Second, the rooms - they are OK but worn down. Many better options in the area for same or lower price. For example, for our wedding we stayed at Veranda House - stay there! Its same location.
Third, the staff - they were not friendly. And more crazily - if you have a dog - they are SCARED OF DOGS! Not just large ones, I saw staff scream and run away from a labradoodle! Why would a "dog-friendly" hotel hire staff that didn't like dogs!!!
Lastly, they are not really a hotel for any sized dog. They actually will lie to you and say they are. But they aren't. Prior to booking, we called them and told them we had a Great Dane. They said they had had many Great Danes before and had a large crate and huge dog bed for him. We booked and noted our Great Dane on the reservation. We called in June to tell them about our Great Dane again. We called the night before leaving and were told they had an extra large crate (same size we have at home BTW - its a standard size) and a bed that size.
On the ferry over, we got an email saying they didn't have a crate or bed and we could rent or buy one or make other accommodations. Literally 1 hour before arrival! They didn't even have a LARGE crate and they refused to rent the right size for us, so we bought a $150 dollar fencing area. The bed they had was not even large enough for a golden and our dog was very uncomfortable. The pet store owner who sold us the fencing said this happens all the time with them and they should really get stuff for large dogs or stop advertising for them.
When we complained about the issue - Lisa said "You never told us you had a Great Dane" and we said no, we called three times and put in reservation. She pulled up reservation and started to say it wasn't in there, only to notice that it actually was. She then said, "Well he's a larger Great Dane than normal" - this is a demonstrably not true statement. He is only 125 lbs - which is quite small for a fully grown Dane! She refused to reimburse us for the crate or reimburse us the pet fee paid which was to cover the costs of a crate and SHE refused to admit they made a mistake.
Don't stay here if you have a dog. They don't even let dogs go off leash in the dog run. That makes no sense! They should stop saying they are dog friendly for all sizes and they should hire a new manager. But definitely go to Nantucket. There are almost no people like Lisa on the island and you'll love it.