Freud Tipson
Google
I’ve never written negative reviews about an establishment, but in this case it’s impossible to resist.
I ordered rolls to take away under the 1+1 promotion, this is when the second portion is free, or, as they say, with a 50% discount on the order.
Please note that the promotion applies to certain types of rolls and nigiri indicated on the establishment’s website.
So, my choice, unfortunately, fell on a roll stuffed with eel, cucumber and Philadelphia, Unagi filla for 169 hryvnia 190 grams, by no means the cheapest option.
Since the order was for takeout, a very unpleasant surprise awaited me at home!
Instead of eel in the roll there was EXCLUSIVELY
his skin!!! I'm not kidding! At first I didn’t attach any importance, I thought it was just an illusion, but after carefully examining the appearance of the dish, I decided to disassemble the filling of the rolls and bring them, as they say, “to clean water.”
I took a photo of the “find” of 2 rolls specifically so that others would understand what awaits them when ordering Unagi Phil and probably all the other rolls with “eel” inside.
Dear owners! Of course, I understand that everything has its price, and when buying a roll with a 50% discount, I don’t expect it to be perfect, but putting 100% of its waste instead of fish is at least deception and quackery! I was ready that the portion or quantity of filling would be different due to the promotion, but there was no way that for my money they would give me TRASH instead of food!I strongly ask you to respond to this message, unless, of course, you want to return money to every client for a dish with inappropriate ingredients (because 100% eel skin is not eel), and most importantly, lose customers.
If it’s not profitable to include 1+1 dishes containing eel in a promotion, don’t include it, but you shouldn’t deceive people, it will cost much more for your business, is it really difficult to predict?
I attach a photo of the “eel” from 2 pieces of roll for clarity.
I would be very glad to receive comments from management!
I hope in the end it will not be the cook who is to blame))))))))