Julie B.
Yelp
after a boring friday night at home, my guy surprised me with a text while waiting in line at the mall on a Saturday afternoon, "booked a B&B in Austin, we'll leave about 2:00." yee ha! love romantic getaways. bonus points for the surprise factor.
i say all this to lay the foundation that i was already having a great day and a great time with my lover when we pulled into the quaint looking brava house in the middle of a cute and quirky neighborhood right off 7th street in the shadow of downtown austin, at 5pm on a saturday.
so given my good mood, i was undaunted by the fact that we were not greeted upon arrival and had to eventually call the number from our confirmation email to figure out how to get into the house. the inn keeper who answered was polite, but not overly kind and certainly not apologetic about our having to retrieve our own key from a key box, then wander around the property looking for the our room. less than a homey welcome. but i shook it off.
we stayed in the Garbo Room and the price was premium. my guy had booked the next night at the marriot with club points, so he decided to splurge on an expensive room for once --i mean, it's a freakin' romantic getaway after all, right?
$200+ seemed high to me, but given the location and the assumption of a delicious gourmet breakfast, along with the prospect of meeting some cool people: worth the price.
The Garbo is a 2-room suite and was very cozy, super clean and definitely fit the bill in the romance department, down to the claw-foot tub and checker-board tile floors in the bathroom. An oversized leather couch sat surrounded by heavy, antique furniture and faced a double-sided fireplace, open to the living room on one side, bedroom on the other; lovely ages-old carved wood framed the doors and windows. it's the kind of room to put you in the mood. nice.
in hindsight, though: a simple note of welcome with a 2-glass bottle of champagne and a vase of fresh flowers would have put a punctuation mark on the moment and made up for the weird non-welcome.
After relaxing a bit in our room, we went to meet friends for drinks and decided to stop back at the inn to drop our vehicle in favor of a cab for the rest of the night. the inn keeper and her partner were sitting on the patio with their sweet dogs. i was frankly unimpressed with their lack-luster, unenthusiastic greeting, but they gave us a good suggestion for dinner and although didn't offer to call a cab, did direct us to our in-room guide for the number. not exactly premium service for the premium price. and very un-homey. but we were increasingly drunk with love (and cosmos), so we smiled on.
We returned late that night, but woke up early for the Breakfast that would highlight our Bed and BREAKFAST experience. and this is where my good mood would have come in handy. ...
the kitchen is sunny and bright, but we weren't enticed with welcoming aromas of sizzling bacon, warm syrup or even eggs. here, in a town gaining fame for it's food, we were served a potato cake with chives (?) and some kind of cheese gallette on top. coffee was self-serve and the inn keeper along with her partner, hung around the kitchen while we made uncomfortable conversation with the other guests. i was now spectacularly unimpressed and started to have a pang of buyers remorse.
honestly: a wonderfully prepared, gracious breakfast served with a hearty smile and a big mug of creamy latte would have smoothed over every single feeling of neglect from the previous day/night. But that chintzy hash brown gallette was the last straw. ignore me at check in. refuse to hail me a cab. but feed me lame ass food and you will catch my wrath.
another small,but notable note: after our departure, i thought i'd left a shirt in my room, so i called the inn keeper, left a voicemail to please look for the item and give me a call. after another call to her the next day and then an email to her, i FINALLY got a call back, literally within minutes of us pulling out of town. She said she'd meant to call--but couldn't find the shirt in question. i'd found it. but still: you can't call me? homey don't play that.
between embassy suites with their free cocktail hour and hyatt with the bat-view on hotwire.com: why would we pay double (or more) to stay at brava house? the answer: we wouldn't. not again, at least.