Hakob K.
Google
My grandfather passed away 2 days ago, and I had a reservation in Girona from August 18th to 22nd. So I sent a cancellation request without charges, explaining the situation, that I cannot leave the country and that if they need I can of course send a certificate proving my words. I told them that I would very much like to be reimbursed in order to be able to cover the expenses which are really expensive, moreover I do not come from a wealthy family, I worked hard for the amount I paid for the reservation. My request was refused, they said "they do not have control over it", that they could not do anything for me, that it was the Booking rules that were blocking it. I called Booking, they sent back a cancellation request without charges from them saying that Booking does not block anything and that they can very well make an exception by canceling if they wish. I called the agency's customer service again, I spoke with an agent, the day before the reservation, so yesterday, because they hadn't even responded to Booking's request and my messages. The agent said he would contact his boss so he could give an answer, and I thanked him infinitely during the call. I hung up, request refused, "we can't do anything for you." A company with millions that doesn't make exceptions in case of force majeure, I find that shocking and disappointing, the hundreds of euros were not going to change anything for their company, on the other hand, with the difficulties in my family, it would have brought me a lot. I do not recommend this company, which has no humanity.
