Ana M
Google
1/5, This place ruined our trip. Avoid at all costs.
This was one of the worst hotel experiences I have ever had, and it completely ruined our stay in Siargao. Calling this place a “resort” is misleading. The beach is non existent.
The hotel looks nothing like the photos online. The entire property is dirty, neglected, and frankly disgusting. The pool area is filthy, with outside guests allowed, leaving hotel guests with nowhere to sit.
ON A SUNNY DAY FORGET TO GET A SUNBED because you won't, all will be taken from outside guests drinking a coconut the whole day leaving the hotel guests with no space to sit or lay down!!!!
The toilets by the pool are unhygienic, tables are not cleaned, and the whole area feels unsanitary. The sunbeds are heavily stained and worn with a lot of ants crawling on it, and no one seems to care.
The staff are arrogant, unhelpful, and clearly not doing their jobs. There is no visible management at all. To make it worse, the reception closes at 8 PM, which is unbelievable for any hotel, let alone one advertising itself as a resort. I have never experienced anything like this.
The paths around the hotel are a disaster. Because of the rain, the sand walkways leading to the rooms and reception are full of holes and stagnant water. The parking area is rocky, uneven, and full of puddles, completely unmaintained and inconvenient.
Now the rooms absolutely unacceptable. We were first given a room that was extremely dirty. The bed smelled, there was a sewage odor, and the blankets, curtains, bedding, and linens were heavily stained and damaged, some with holes. The hotel should throw away all their linens and towels immediately. Every towel had a different shade of yellow, extremely stained and disgusting. It felt unhygienic and unsafe to use them.
After complaining, we were moved to another room that was slightly better, but still nowhere near acceptable for a hotel charging these prices.
Despite messaging the hotel multiple times in advance about my boyfriend’s birthday, they were completely unaware upon check-in, showing zero attention to guests or communication. They delivered in the room the slice of cake I ordered as I was afraid they would forget it.
To make things worse, my boyfriend got diarrhea after eating a Caesar salad from the pool area, which says everything about the hygiene standards.
There is nothing positive about this hotel. Poor cleanliness, terrible service, no management, and misleading photos. I deeply regret booking this place. It ruined our trip, and I strongly advise anyone reading this to stay somewhere else.
I only would recommend this place as an outside guest in teeneger years visiting the pool for an afternoon having a drink and that is it. Do not book a stay here.
OVERALL NOT RECOMMENDED, AVOID AT ALL COST!!!