Selma M.
Yelp
Our experience with Breakaway Cruises was terrible and completely unprofessional.
We arrived at 2:00 PM to schedule and pay for a 4:00 PM jet ski reservation for three jet skis for our group of six. We spent about 20 minutes completing paperwork and talking with Coral, who told us to be back by 3:45 PM.
We left to change and returned at 3:35 PM, ready for our ride. Instead, Coral told us the 3:00 PM group had "just arrived late" and we'd now have to wait until 5:00 PM. That's completely unacceptable. Even if her story was true and they really were the 3:00 PM group, they were late. Breakaway Cruises should have canceled or delayed them--not us, who showed up on time and followed every instruction.
On top of that, I overheard Coral speaking with the other group, and it didn't sound like they were late at all. It felt more like Breakaway Cruises was overbooking to make extra money and shifting people around to cover it up. I even heard Coral asking another group whether they had evening plans--more evidence of double-booking (her knowing they would make them wait past their scheduled time).
We asked Coral to let us go as scheduled or cancel the other party. She claimed to agree with us but did nothing. She refused to let us speak with a manager. Instead, she offered us "inventory" jet skis that had been sitting in storage. Why should we get older, potentially less safe equipment when we did everything right? The other group should have been inconvenienced, not us (that is if they were really "late").
We ultimately left without riding because we didn't feel safe using equipment that might not have been recently serviced.
Breakaway Cruises clearly doesn't care about customers' time, safety, or money. They're unethical, careless, and willing to lie or overbook to boost profits. I would absolutely not recommend them.