Shunta` Taylor
Google
My husband and I absolutely love the Outer Banks, and Hatteras Island is our go-to spot when we need to unplug and reset. We make it a point to visit at least two or three times a year, and Breakwater Inn has always been one of our favorite places to stay.
This past weekend, we planned a spontaneous getaway after a tough month and hit the road for an eight-hour drive. We arrived at Breakwater Inn around 4:00 a.m., only to find that our key was not in the after-hours lockbox. Understandably, we were exhausted and frustrated.
We called the emergency number and received a call back around 5:00 a.m. from April, the owner of Breakwater Inn. Within five minutes, April was on-site. She immediately took charge, explained that the hotel was at full capacity, and without hesitation, made arrangements for us to rest at another local hotel, at no cost to us. She assured us she would handle everything, and she did.
Later that day, we checked back into Breakwater Inn and found our room perfectly prepared, cool, clean, and welcoming. April went above and beyond by not only covering both stays but also comping us dinner at the Breakwater Inn Restaurant, which we had never tried before. What a pleasant surprise! The food and service were phenomenal, one of the best meals we've had in the Outer Banks. We will definitely make it a point to dine there every trip moving forward.
April’s quick action, professionalism, and genuine care turned what could have been a stressful experience into a wonderful reminder of why we love Breakwater Inn so much. She truly saved our trip, and we are so grateful. April, thank you for making everything right and for giving us yet another reason to keep coming back. You have our loyalty!
⭐⭐⭐⭐⭐ 5 stars, highly recommended to anyone visiting Hatteras Island!