Brentwood Aberdeen City Centre near Union Street

Rooms are awful, hair and bathtub when arrived. Rooms cold even with heating as only electric heater, no central heating. Beds so uncomfortable hardly slept and woke up in agony. Constant draught from the window and very noisy at night with constant doors slamming and people walking past room. Room has no double lock meaning a body with the code can simply walk in so does not feel safe especially if solo. Rooms need major maintenance as everything is poor and worn. Mobile signal is nonexistent in the rooms. No lift and stairs to even enter building. Location is ok but when arriving the quicker ways is up a lot a stairs from the station. Would never come again. Better to spend a bit more and go to premier inn!

We had a very pleasant stay at Brentwood Aberdeen City Centre near Union Street. The room size was spacious and comfortable, which made our stay especially relaxing. The heating was excellent—very important during the colder weather—and worked perfectly throughout our visit. The location is a major advantage. The hotel is right next to the high street, with shops and the shopping centre within walking distance. The train station is also easily accessible on foot, which made travelling very convenient. Overall, a great value stay with comfort, warmth, and an excellent central location. I would happily stay here again and recommend it to others visiting Aberdeen.

I am giving this hotel 5 stars overall because it was outstanding value for money. It is literally a short walk from Union Street. My single room was cosy, the en-suite bathroom was clean and had lovely fluffy white towels. The overbath shower was great, with no shortage of hot water, and there was a heated towel rail. The staff were friendly and helpful. Dropping one star on service because breakfast was 8-11am, but when I appeared at 8am on the Saturday, they were still settling out and the cooked food was not ready. I had a bus to catch! Otherwise, the buffet breakfast was tasty and plentiful. The building and paintwork are a bit tired, but for the price, this is an observation, not a complaint. I paid £180 for three nights B&B. I would certainly recommend it and return if I were in Aberdeen again.

I would like to thank the hotel staff for their wonderful care and assistance. The hotel itself is located in a very convenient area — right in the city centre, close to both the train and bus stations, and near several shopping centres, so everything is within easy reach. The rooms are clean and well-maintained. There’s also the option to purchase breakfast, and on certain days the restaurant is open for dinner, which is also very tasty. Overall, I consider my stay here a success and I truly enjoyed my time. Please forgive me if I write anything incorrectly, but I must say that Mr. Aruan was incredibly helpful. As a person with a moderate disability, I was initially worried whether the hotel would meet my needs, but I was given a ground-floor room, which made everything much easier. Thank you once again and best regards.

Great value for money! Perfect location as we met up with friends in the city and needed accommodation for the night without paying an arm and a leg. The excellent quality of the linen and towels far exceeded my expectation! Great service from the staff as well.

Just stayed while waiting for a delayed boat. Although, admittedly, the interior could do with a refresh, the fact is that the staff are very friendly, it is perfectly clean and warm, and the location couldn't really be much closer to the centre of town (Union Street); and if you can find a good deal, you are unlikely to find anything cheaper. So, it is great value. So, if you are travelling, stay here. If you are looking for somewhere to spend a honeymoon or put up relatives, maybe pay a bit more for somewhere else.

Dear OYO Aberdeen City Centre Team, I am writing to formally complain about my recent stay at OYO Aberdeen City Centre, which was wholly unsatisfactory and fell well below acceptable standards of cleanliness, safety, and customer service. From the outset, there were significant issues with the room facilities. The cold water tap was not functioning, and there was no hot water available in the shower. To pre-empt any assumptions, I did switch the shower on correctly using the red power switch, yet no hot water was provided. The condition of the room and building was equally concerning. The room smelled of stale cigarette smoke, and the corridors leading to the room were unpleasant, with persistent cigarette and stale odours. This indicates inadequate ventilation and poor building maintenance. These conditions raise concerns regarding fire safety compliance, including whether smoke detectors and ventilation systems are properly maintained and operational, which could pose a health and safety risk to guests. When I attended reception to report the water issues, I received no assistance and was instead told I would need to walk to a shop to purchase my own water. This response was unacceptable and demonstrated a lack of reasonable care and customer service. Attempts to contact reception by phone were also unsuccessful. The cleanliness of the room was substandard. Notably, no hand soap was provided, which falls below basic hygiene expectations in guest accommodation. Additionally, building security was extremely poor, with individuals loitering in the entrance and hallways who appeared to be under the influence of drugs. At no point did I feel safe or secure within the premises. Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill, be as described, and be fit for purpose. The failures outlined above indicate a clear breach of these statutory obligations. Furthermore, under the Health and Safety at Work etc. Act 1974 and associated regulations, there is a duty to ensure the safety of occupants, which includes maintaining safe premises and adequate fire safety measures. Given the seriousness and volume of these issues, I believe I am entitled to appropriate redress, including compensation for the distress, inconvenience, and failure to deliver the service contracted. I hope this matter can be resolved promptly and amicably. However, should a satisfactory resolution not be reached, I will consider escalating this complaint to OYO’s corporate management and, if necessary, to relevant external bodies, including Trading Standards and other appropriate regulatory authorities.

Awful experience Hotel was tired but clean and functional. Totally fine for the price. Second night I was there, the guests next door had maybe 10-12 people in the room. Blaring music, shouting, going in and out for cigarettes. Full on party. Reception refused to intervene. Also they said they didn’t have a different room available. Exasperated at the shrugs from the night receptionist, I booked a different hotel obviously very late at night. Next day I contacted the hotel several times. I received automated messages saying “we can see you already checked out”, which was not a direct answer to my complaint. My request for a refund for that one night was refused after I contacted booking.com customer services. Subsequently I received an email from the hotel asking me to review them on Google Avoid at all costs.