Brentwood Bay Resort

Food and drinks were amazing! The service was amazing, the only thing that struck me, was that we had ordered a reasonable meal and it was an hour to receive. Saying that, they did offer a rebate on the price we had paid, so I was thankful for that. The massage was next level, beautiful place and amazing atmosphere. I will be back!

This review is strictly for the spa.|I live locally and received a gift certificate for the spa. I looked online at the services offered and saw a Mid-Week Special where you would receive a welcome glass of prosecco/red wine, 18% off the cost of any treatment lasting 1hr+ and a 15% discount voucher for the pub. Perfect I thought. I booked for a 1hr deep tissue massage. The massage itself was wonderful - no complaints. However...|On arrival - asked which welcome drink I'd prefer. Never received that drink|On arrival - was asked to pay the bill - and tip! - seeing as I had one of the later appointments (5pm) |In the (surprisingly small) change room - my robe in my designated locker had both belt loops broken and frayed. Also the lockers are small, so if you are local be prepared to squish your shoes and coat.|Waiting in the calm waiting area (where the receptionist told me we all practice mindfulness) a random person in street clothes wandered through to go take pictures of the pool area, leaving the door open for me to get the freezing December air blowing on me. Experience was starting to feel surreal by now as I read the 6 month old magazine.|After the massage, returned to the change room to find not one single towel anywhere. Went out to the reception but no-one there. Came across a staff member who went off in search of a towel for me, and returned with 1. Just 1 towel, nothing for the other person who had just entered the change room after me.|When leaving, I mentioned to the reception that I had not had my welcome drink "Oh yeah - thats my fault..sorry" Well - its hardly my fault is it?! But not to worry, as she'll write a note on my file so I can get one next visit! |Also did not receive the advertised 15% voucher for the pub.||I emailed the spa, and cc'd the resort that night to offer feedback and to point out how I did not receive what was (and still is) advertised.|It has been a week, and I have not heard from anyone.|So it is safe to assume, that they are just interested in your money and not any form of customer satisfaction.|This customer will never return.

A hidden gem. Beautiful hotel, with the look and feel of a west coast lodge. Beautiful wood and glass. Very comfortable rooms, amazing view, quiet, peaceful, and some of the best seafood I’ve eaten. Very reasonably priced rooms. ||The pool is only for guests age 18. ||A negative experience: we were very rushed in the morning, it took 5 minutes to seat us (at 830am and only two people already in the restaurant eating breakfast). Staff were leisurely making coffee for another guest and let us stand and wait. After 5 minutes standing they said we could sit wherever we’d like. Sat down, again waited a few minutes for someone to come to our table. I asked if there was anything they could do to get us some hot breakfast so we could be in/out in 30 minutes. They said no. There was a function going on downstairs and they couldn’t guarantee our timing. So we quickly checked out and left. ||I love this hotel so it still gets my top marks. But the restaurant service could do so much better. Other service throughout the hotel was perfect (check in and out).

We had New Years Day Brunch in the Arbutus Room. The selection of food was very good but the dishes were not regularly replaced (had to wait for items to come out- and when they did they weren't very warm) and some sitting were cold. There seemed to be a disconnect between the kitchen and the wait staff. We had to ask for coffee, more water, a side plate, butter. |$55 could have included a drip coffee, tea or juice.|Service was ok. |Overall for $123 for 2, before tip, the experience was mediocre.

Our family of five went for the new year's buffet. I was shocked there were not replacement plates, that we were expected to use the same plate for any subsequent trips. I had some of the crab legs and nowhere to put the shells in order to go up for other food. |The food was tepid at best, even freshly replenished food was nowhere near hot. |The service was mediocre also. When we finally did get coffee, top ups did not happen, and I had to ask twice for a second cup. ||I did notice the staff having healthy chats to one side of the room, there certainly was attention for one another. This service was reflected in the tip. |

Booked a spontaneous night at the resort on New Year's Day as they were having a holiday sale. Thought we were getting an awesome deal at $179 but then ran into a friend there who booked through Expedia for $120 so note to self...always check Expedia ;) However, did get a free upgrade to a waterview room and it was close to the pool so we could wander over and swim right from our patio. Did dinner at the pub and have to say, the sushi there was amazing - fresh and reasonably priced. We left very full! Bed could have been a bit more comfortable - it was pretty soft and lumpy so not a great sleep but for a one night getaway, it was more about the pool and hot tub :)

Three nights to end our trip to Vancouver Island - loved the location and views from our third floor room (the Saanich Inlet). A water view is the best way give anyone a feeling of peace and serenity. And, sitting on the balcony with a glass of wine - who can beat it!

Don’t be fooled by their marketing glam shots unless you are coming here for the spa only (the spa was excellent). My girlfriend and I stayed here for our staycation. We arrived Friday Dec 8, got no greeting and weren't even acknowledged until the front desk staff member was done talking to her coworker. Instructions for the stay were not clear or concise. We tried their pub that night after we had settled in. My girlfriend ordered the chicken tenders; the batter and the chicken itself were separating and did not stay together. Rest of the meal was fine. There was a private event on Saturday which closed the Arbutus room dining area but we weren't informed about it at check-in. If we had known about it then we could have made other plans for dinner. Instead we had to drive out of town to get dinner, which is only a tiny inconvenience but would've been nice to have known about it beforehand so that I could plan around it. When we inquired about the event and not being informed, we only got an "Oh..." in response. One other thing was that we left the DND sign on the door, but room service came to check in on us anyways. Not sure what the point of the sign is if they're gonna try to come in anyways... Aside from the spa, I would advise to save your money and go elsewhere for this price.

Excellent dock support with warm, friendly staff. The resort is lovely and it's near Butchart Gardens. We were pleasantly surprised by the free showers, hot tub and heated pool. Really nice stop. I took one star off for the aging, rickety docks with small cleats. It's time for a dock upgrade. All else was great!

As a wedding photographer in Victoria I can confidently say this is one of the BEST wedding venues the city has to offer! Their reception space, with its high ceiling and stunning natural light (bonus - VERY flattering for photos) is simply unmatched. Their team is so warm and attentive and their in-hour catering is always incredible. I love photographing weddings here. Here are some pictures from a recent wedding show they hosted!

Your deserve this. Tucked away in sleepy Brentwood and just minutes away from the magnificent Butchart Gardens this wonderful hotel lives up to its title as a Resort and Spa. The views from the rooms are outstanding and add to the sense of tranquility. A lively pub is located far enough from all the rooms so as not to disturb your rest. A wonderful dining restaurant offers great cuisine and a relaxing ambience. We spent 2 night at The Brentwood Bay resort but will make this an annual escape from the rat race.

Upscale site that is very scenic and well maintained. The BIG problem is they forgot a basic function, sleeping! The beds are firm (which is ok) but they have no cushioning. If this isn't a problem for you then 5 stars. Unfortunately for my back and hips it's a problem and ended up ruining the stay. OBTW asked if they had a foam topper they could put on and they had nothing.

Beautiful Saturday afternoon, spectacular view form the pub. Ordered a couple appetizers the were good, not amazing. The sad part with 8-9 staff and the place 1/3 full, all the staff is just wandering around, it seems impossible to get a drink, even better yet clear our plates, we finished eating 25 mins ago. Shame this location and then they ruin it with terrible service. How long do we sit and wait for the bill??? Yeah, life is too short take a miss on this joint!

This place is amazing... all but one area! The staff from check-in to check-out made a three star resort anywhere else, feel like a five star resort. The scenery is amazing and the rooms were really cute. I wish we had only enjoyed the hotel amenities and never ventured into the dining room or pub. This is where things went well downhill and that is putting it lightly. The staff was really sweet and service was good. There was one waiter the first evening but he did a great job of being attentive to the 5 or 6 tables. Then the food came. It was absolutely horrible. The mussels were so old they had turned and yet the cooks still allowed them to be served. The smell of rotting mussels will haunt me every time I eat mussels again. Then the entree came out. The Arctic Char tasted like it came out of a microwave frozen dinner. I was famished from traveling all day and I was nearly sick from the rubbery texture of the meat. Top that with the potatoes being completely cold and the blueberry gastrique tasting like a sick toddler had regurgitated blueberries. It was the type of meal that would bury any chef in a major city and would maroon them to an island so that their shame would no longer hurt the culinary world again... maybe that is what happened. Maybe the chef needs to find a smaller island if he or she wishes to continue cooking... maybe work in zoology, the animals might enjoy the cooking. However, I am a stubborn man and I refused to let one horrible meal ruin my experience so I tried again. Breakfast was akin to complimentary food from a roadside motel. When you place an omelet in a steamer, you get a rubbery goo. Blimey it was terrible. I really hope they get it figured out. Honestly, the housekeeping did an amazing job and I would've trusted them in the kitchen more than I trusted the chef. Full disclosure; they took the mussels off the bill as we only had just tried them when we were overcome by the smell and taste. I paid for the rest of the meal and tipped the waitstaff well as it was not their fault. I don't wish to punish anyone, I just hope they get a competent chef to make this place amazing.

Went to this place on Friday night it wasn't that busy the burger that my friend ordered was Stone Cold our dinner took 3 hours to get they ended up taking the Burger off the bill.. it cost $39 for two glasses of wine we will never go to this place again it has consistently gone downhill. We need some higher class restaurants this place is so overrated please reconsider your dining choices

Having the opportunity to experience a spa event there recently and stayed in the resort, I was amazed at the level of care and class the staff provided in all aspects of amenities provided. Food was outstanding, and fresh and a culinery delight. The room was beyond anything expected. Absolutely breathtakingand the care package of freshly baked chocolate chip cookies was warmly appreciated. First class beautifully crafted resort I would highly recommend.

We stayed at this resort in December for my husbands birthday. Check in was great and the room was cozy, clean and comfortable. Our first night we dined in the fine dining area to celebrate my his 40th birthday. He ordered a steak and requested it medium but it arrived blue rare (seared on the outside and completely cold in the center, no juices flowing at all). He sent it back to the kitchen to be cooked a little more. We finished my halibut while waiting, however opted not to accept the steak after it came back because it tasted odd. The server said 'well what do you expect from a large hotel, we get our meat from Alberta'. Um ok. It was removed from our bill and she offered something else but by then our romantic dinner had turned sideways. The server was MIA nearly the entire meal, which was strange because we had a late reservation and there was only a few tables. So the romantic milestone 40th birthday dinner was a bust. Our second night there was a plumbing issue in our room - loud gushing water coming from the pipes all night. I called the front desk thinking it was the people upstairs taking a long bath with their jets on. The gal who took my call was very gracious and offered to move us or give us one free breakfast. It was 8pm, too late to move so we accepted the breakfast credit. Neither of us slept that night as the plumbing issue was just too loud. We checked out and enjoyed an incredible yummy breakfast with a gorgeous view. A couple issues but we may visit again.

We went here to spend Valentines Day. We got the Deluxe Oceansuite and chose the Gourmet Getaway package. The gourmet package includes a $100 dining credit, and two complimentary breakfast ( a la carte + beverage) in their dining room. Their breakfast is delicious, I love their salmon eggs benedict, I got them on both days. My partner ordered their omelette. My partner ordered fresh juices and I ordered their latte and mocha. The mocha our server made, was too sweet. It tasted like hot chocolate. We dined in their dining room, I had their 8oz steak. Omg, it was massive, I couldn't finish. I prefer Keg as their steaks are seasoned. Their steak was on the "natural" side. Grossed me out as it was a huge chunk of meat. My partner ordered this duck dish that had gnocchi in it. Omg that was delicious. We also dined at the pub. Their sushi is as good as everyone says. Their mussels were ok, I can make it more savory at home. We also ordered their bbq chicken flatbread, it was good. Overall we had a good stay, 1 star deducted due to housekeeping problems. Our bathroom lights were flickering on and off the entire stay, and upon wanting to make tea, our teapot was dirty. I know this is not the hotels fault, but definitely the housekeeping.

Very nice ocean and garden view and directly from bathtub! Really enjoyed our stay. Nice bed and comfy bathrobes. Quite and 10 min away from the Buckurt Garden.

I made a reservation with Brentwood Bay Resort & Spa for what was advertised as an "Ocean Suite" room, which implies an ocean view, and accepted a premium charge for the room. When we arrived at our assigned room and looked out through the balcony, what we had was a view of the pool and had to stand tall to get an obstructed view of the harbor through the trees. This was nothing less than false advertising for the room category listed and not what we expected for a premium charge! We complained to the manager onsite at the time and were informed there was nothing that could be done to change our room. Not only was there no ocean or harbor view, but our room was next to the pool on the ground floor leaving us no privacy and we could hear all the noise from the nearby restaurant and pub so we had to keep our balcony door closed and the curtains drawn during our stay. Very disappointing!

When I made a complaint about how poorly a service was provided I was treated as if it was my fault and threatened with cancellation. However, they have tried to be more helpful, going forward and I have tried being more understanding! Just a Great Place and the views/location are second to none!!!

During our 10-day trip around the Pacific Northwest region, we were extremely lucky enough to have the stars align and bring us to Brentwood Bay Lodge & Spa for my husband's 26th birthday. Originally I had decided on celebrating my husband's birthday by staying in Vancouver and at the Opus Hotel for $320ish/night (including a 20% discount).. but having decided to take a ferry to Vancouver Island, I stumbled upon BBLS via Yelp and was lucky enough to receive $80 off the $279/night rate (approx. 30% discount) which was quite heaven sent! At first I was unsure whether to stay in Downtown Victoria where I would be paying $150ish to stay at the Marriott *yawn* or to stay about 20 minutes away in Brentwood Bay. I figured that it is not necessary to always stay in downtown, especially for the price we are paying for a not-so-special experience.. so I decided on BBLS. During our ferry to Vancouver Island, I was nervous to see how the lodge was like... but when we actually arrived, I was BLOWN AWAY. It was near the Swartz Bay ferry terminal and it was absolutely gorgeous. The website and the yelp reviews didn't do it that much justice at all! My husband was also very happy and amazed at how cheap it was to stay at such a NICE place. In the summer, the rates run as high as $1100 for two nights! I can totally see why. Now, let's talk about the service and experience staying at BBLS... When we checked in, they were very polite and welcoming. They had complimentary "sparkling" water in a nice container waiting for guests in the lobby. It's usually filled with berries/fruits and looks so tantalizing even for being just water! After checking in, they walk you to your room and go over all the details in the room. I've never experienced that before and hope to more in the future :) When we got there I was WOW'ed all the way.. it was really just a room I wanted to stay in forever and not leave! We were only staying for one night and it made it that much more harder to part the room when we were going about our day. They have a spa, pool, fitness room near the marina, a marina right outside, a bridge that leads guests to the marina (instead of walking on the rocks), a washer/dryer on site, eco tours and fun water activities for guests to sign up for like kayaking and mini-cruises around the bay, a popular pub amongst the locals, and a fine-dining restaurant called Seagrille. Another thing I'd also like to mention is that they had a free bottle of Merlot waiting for us in the room when we arrived. :) Definitely will do a return trip at least once in my life... I'm already dying to return to the tranquility and beauty that encompasses Brentwood Bay! Victoria wasn't looking so hot after we discovered this diamond in the rough. PS. Did I mention that they offer FREE long distance calls, wi-fi AND parking?! Really awesome. $199/night with promotion booked direct.

My sister and I spent the third night of our mini vacation here at Brentwood. I really enjoyed some aspects of the resort, such as the bathroom. With it's heated floor tiles, multi-headed shower, and jetted tub, it was pure luxury. The room size was very large, and the balcony would have been great, but I was assigned the room on the sub-level with walk out right near the pool. For fear of possible voyeurs, I had to have my drapes pulled most of the time. This really didn't prove to be much of a problem, because the sub-level rooms did not have much of a view to speak of anyway. The fireplace was a nice feature, but I did not use it. My sister, who had an upper level room mentioned that the black leather recliner chairs were very comfortable, but I had not sat in them personally. Having just spent two nights in Victoria at Abigail's, where the bed, linens, and pillows were to die for, I was very disappointed with Brentwood's choice in these matters. The sheets had almost a satin feel, and I spent the whole night going between too hot and too cold, the linens not letting my body breathe. I found the bed to be a little too firm, but some people like that, so it is a matter of taste. It seems to be common now to have an in-room Kureg, but you will not see me complaining, I love this feature. Even better was the fresh cream in the little mini-fridge, as opposed to the standard powdered creamer you usually find in hotels. A special belated birthday present from my sister to me was a spa treatment. I looked over everything they had and settled on the Essence of Life Signature Massage. Oh, if I could have halted time itself to repeat that 90 minutes over and over I would die a happy person. Bliss. We ate at both restaurants, the pub grill and the dining room. Both were pretty decent, if a bit pricey. One small note is the Dynamite Roll sushi was fantastic! I saw it on both menus, but had ordered it at the pub. After lunch at the pub we decided to take a walk around the bay area, but were a little sad to see that there really was nothing to walk around. There was a very small "beach" and a small pier to walk out on, but after about 10 minutes, we headed back. I wish there had been some more walking trails nearby. Wouldn't mind coming back, but I prefer the city of Victoria myself.

The grounds are beautiful, the rooms are nicely furnished, the service is friendly, and the location is convenient enough to Victoria. The spa was pretty good, but it was a little odd that hotel guests have to walk through the entire spa to get to the swimming pool. Kind of detracts from the serenity of going to the spa. O'well. The services were good (my bf did a great job surprising me for my birthday!) and the overall experience was very pleasant. The rooms are clean and new. They also had a nice balcony overlooking the bay which was a nice touch. Parking is included which is great. We didn't order room service so we can't comment on that, but they did have wine glasses and bottle openers in the room so we didn't have to call anyone for that purpose. I think in the winter it might be too cold to go from the rooms to the spa in your robe since the hallways are open to the elements. It's a little hard to find in the dark (especially if you don't have a map, or directions...LOL). Otherwise I think this place is nice and I would enjoy staying here again.

My boyfriend and I stayed at the resort this past weekend. Weather was absolutely beautiful! The view from our balcony/patio (Deluxe Ocean Suite) was amazing! We stayed in Sunday night and enjoyed the sunset from the patio. Wow! A wonderful treat! On Saturday night, we had dinner in the dining room (sorry - I did not pay attention to the name of the restaurant in the hotel.) Emily, our server, was excellent - very friendly and accommodating. The main course was absolutely delicious! I had the mushroom ravioli. Yummmmy!!!! My boyfriend had the steak and he noted how flavorful it was. Emily recommended a particular red wine and it went perfectly with the steak. (sorry, I cannot recall the name.) Also, we ate breakfast in the resort dining room. I loved the oatmeal dish! So much so, I ordered it Sunday and Monday. Just perfect! Who knew.....oatmeal could be so scrumptious! We got a great deal by making a reservation a month in advance, saved 30% albeit non-refundable but we knew we would show up. The room was awesome, a huge jetted hot tub, comfortable bed and clean, non scratchy towels. I loved how the shampoo, conditioner and shower gel were in pumps attached to the wall, very convenient! The staff was friendly and helpful......and loved the chocolate chip cookies in our room when we got there. And, a nice added touch - champagne glasses with your choice of two offered drinks upon your arrival. We will definitely visit again!

This was my first time to a spa and resort. Reserved a deluxe suite; Winter pricing was good. Room was awesome; electric fireplace, jet tub and separate shower, heated bathroom floor with temp control, complimentary coffee and tea, and balcony seating area. Resort also offers outside heated pool and hot tub. There is a workout facility (did not visit, so can't say anything on this besides they offer it). Since they are located on the bay, they also offer various eco-tours/cruises in the marina, scuba diving, kayaking, canoeing, and paddle boarding (limited to seasons and additional costs); they have a water taxi to Butchart Gardens. They have a pub (Brentwood Bay Pub) and restaurant (Seagrille) onsite. Parking is all uncovered. Resort is secluded and tucked away in a residential area. Free internet, coin operated laundry facility, same day dry cleaning, and florist service offered. Drove up from Seattle and crossed the border; took the Tsawwassen-Swartz Bay ferry. It was about $85 USD for compact car and 2 passengers (There are other ferry options from WA State). The ferry ride was about an hour and half, but the boat is made for comfort, great views, and so it was pleasant. When we arrived, the drive was about 15 minutes from the ferry to Brentwood Bay Resort & Spa; again tucked away in residential area so it may seem like you are not in the right place. From Brentwood Bay Resort & Spa, it's about an half hour drive South to the downtown area. Would recommend and stay at Brentwood Bay Resort & Spa again. More... This was my first time to Victoria. Based on my first visit (I visited in Winter), it seemed good, but definitely probably more to do during Spring and Summer; a lot of outdoor activities available.

Love this place. Wonderful customer service. Fabulous and affordable rooms & suites. Food is just okay. Bar is good, they have some truly great local wines. I was very impressed with their day spa, excellent massages and rain shower. This place is so quiet and so beautiful. Perfect for a little getaway from busy work & daily life. Not a bad view in the place.

Very beautiful property and the staff is great. It is located near the Butchart Gardens, but ONLY near the Gardens! Either rent a car or get used to finding a shuttle- because we incurred large taxi fees. This hotel is quite expensive and so are the spa treatments. We stayed for 3 nights of our honeymoon and enjoyed the room service, the adjacent pub, the restaurant and a walk thru their trails near the water.

Our ocean villa was so beautiful and the view was gorgeous as well. The place was nice and clean. The owners of the villa offer a free bottle of wine to keep / drink. The hotel staff were nice and we were able to get late check out. Took off one star because the pool was closed as it was overflowing earlier in the morning. Hot tub was open so we went in there instead. I would return to Brentwood Bay resort next time.

Thank you reviews on yelp for pointing me to this hotel! My husband and I spent 4 of the best nights in Victoria at The Brentwood Bay Lodge and Spa! When we arrived there was a mix-up with our reservations and they were so apologetic and worked hard to resolve the issue. The whole staff was so friendly and helpful with whatever you needed! The room was spectacular...all rooms face the bay. The bath tub was huge and every thing was so clean. There was turn down service every night that included a treat:) Fresh flowers and cookies also came in the room! Oh and the best thing about the room....free calls to America! One thing you should do....KAYAK!!!! Rent kayaks right from the hotel and you will be amazed by all the wildlife. Also, eat at both restaurants...breakfast was just ok at SeaGrille...but dinner at SeaGrille and The Pub was fantastic. I was so sad to leave this relaxing romantic hotel.....You will not be disappointed if you stay here!

The hotel is wonderful, the ocean suite is high class, has spectacular views, is relatively inexpensive and the service is all round friendly and helpful. I don't normally review hotels as my review time is mostly taken up with restaurants. But: As the resort does not list its restaurant separately, I offer the following. The restaurant itself is very nice. The venue is comfortable and classy, the outlook over the marina and bay is sensational. The menu is not so large, but the items on it are diverse. We had halibut bites, the rather oddly termed 'deconstructed' shrimp salad, the half rack of lamb and some very nice bread. As you would expect at a five star resort, the food is expensive...but it is beautifully prepared and represents good value. The wait staff is very attentive and helped make our evening very special. Next time we are in Victoria, we will be back.

I was looking for a place to stay close to the Butchart Gardens, and this was the first place that came up, after looking at the pics on line, I thought it would be nice, and it was. The biggest trick is finding it. I drove past it twice, looking for a big sign, but I finally noticed a small sign and a driveway entrance. It is in a beautiful spot overlooking the bay on the waterfront. I walked in and the lobby was extremely clean and the staff was very friendly. My room wasn't quite ready when I arrived, but I got there very early as it was raining that day. While I was waiting, I went to the pub and had a bowl of some incredible Beef Vegetable Soup and a cocktail. By the time I was finished eating and drinking, my room was ready. When I went to the front desk, they offered me a beer or a glass of local hard cider as a welcome gift. I had the hard cider, which was great. I got to my room and it was stunning. Lovely view overlooking the bay and a nice balcony to sit on (had the weather been better, I would have). I had a nice Queen Size Bed, Gas Fireplace, Two nice recliners, Large TV with a LOT of channels, Jetted Garden Sized Tub, Separate Shower, Honour Bar with several choices, Free cookies. It was exceptional and very comfortable. Here are the only issues I have. Normally, I don't stay at hotels with outside entrances. However, the hotel is in a remote, secure location, so it didn't bother me. The door needs to be sealed on the bottom and on the side. I had a few mosquitoes that wanted to stay in the room, but since they weren't helping with the bill and wanted to snack on me, I wasn't going to have that. I put some towels at the bottom of the door to close that opening. Also, the toilet flusher had to be jiggled each time you used it. I reported that to the clerk, who was thankful for the information. Parking on site was also complementary, which is always a plus in my book. The Pub was great. They have a lovely dining room. I didn't eat in there this time, but it is located in a beautiful spot. Best of all, it was very quiet and I was able to really sleep well there. I'll definitely be back every time I want to go to The Butchart Gardens or even just to go to Victoria. HIGHLY RECOMMENDED.

What a stunning Bay and Resort! My boyfriend and I wanted to get away for the weekend and were looking at a number of places we could stay and were both thrilled we chose Brentwood Bay Resort in the end. The drive is about 15 mins from the ferry terminal which is perfect and on the way we stopped for ciders at Seacider (check this gem out) After sippin on ciders, we headed into Brentwood and stopped again, this time at a brewery called Category 12 (its a must if you love beer). After our drinks o clock ended, we pulled up to the resort and were greeted by front door staff with two glasses of Seacider cider! Love that they're using the local product. One staff escorted us to our room (which I've never had before, kind of odd but gave some good info about how to turn things on in the room etc so I think it's a good thing they do it). The room was fantastic, bed was a King, we had truffles on arrival and our bathroom was outfitted with a Jacuzzi tub. We also bought a package for the weekend that included a $50 voucher, breakfast and then I promoted the resort on my social and got an additional $25 voucher which was great. We relaxed, enjoyed the stunning view of the bay and hit the hot tub. Before dinner, we headed to their pub for charcuterie and wine and had another great experience with the service and delicious food. We then hit the Seagrille (their restaurant) for dinner. Our waiter was fantastic, service was definitely slow as I think they had a Groupon going that night and we ordered off the menu something different. The sable fish is to die for and the ahi tuna was absolutely delicious. We also ordered prawns to share and they were packed with flavour. Bread bowl was a great touch as well, came out warm and with salty creamy butter. I do have one suggestion for the Seagrille, we noticed when we showed up for a table, they weren't set and they would tell us to take a seat in the lobby each time. They did this twice - breakfast and dinner when tables were clear. It is strange they don't set them prior to arrival of guests. Regardless, the whole experience was amazing and I can't wait to come back to this resort!

Had an amazing stay! Hotel is beautiful, the rooms are well decorated and the view from my private balcony was amazing! The bed was also very comfortable and the separate shower from the spa bathtub was great, love the heated floors as well. Complimentary cookies and a beautiful fire place with a view of the ocean, couldn't ask for more then this after a long day. I also ate at the pub for dinner, the atmosphere was great, fantastic selection of craft beer and the food was tasty. They had mentioned the menu and chef had changed recently, well done! I would rate both the hotel and pub 5 stars.

Really enjoyed my stay here. We had room 307 which is on the top floor and not too close to the pool. Great view. The rooms are a great place to relax with a fireplace and great tub with Windows you can open so you can look out through the other side of the room and see the view. Staff was friendly. My only gist here is that there is no espresso bar nearby. It's a great quiet neighborhood and such a non-rushed environment. Everything is neat and clean.

Excellent! Beautiful views, excellent food and great customer service. There is not anything more to say, but we will come back for more....

Nice location but very isolated. Great spot to watch the sunset - very scenic in that regard. Disappointingly slow service and disinterested staff by our original server at the pub. She asked for the drink order once - I said I needed a bit more time and they never came back to ask again. On the other hand, the atmosphere was good - like a rustic cabin. Food was good and Kristen - new server - was much better than the original so I bumped up the score. She was pleasant, smiled and kept in touch with us.

Beautiful. Ocean view. Tub for two that's actually a tub for two. Great service. My wife and I spent four nights at this great location. It truly is beautiful. We had breakfasts on our patio every morning. At night, our gas fireplace was on, and we sat in our lounge chairs facing the incredible ocean view. Very romantic resort. We would easily five star this resort with the exception of the cost of food. The food was good, but not amazing. There are other places on the island where similarly priced food really is a dining experience. Check out the dining room at the Burchart Gardens. Still, we had such a wonderful stay at this quiet resort. We will be back for sure!

The marina at the Resort is my gateway to fun . . . Head down to rent a kayak, single or double. Matt and his crew are knowledgeable and get you set up and on your way in little time, with advice and all the gear needed, including quality Necky kayaks. They even help you in and out of your kayak. If you are new to kayaking, head out and stay right - paddle Brentwood Bay to Tod Inlet, a calm water jewel into Butchart Cove, to dock and enter the famous Gardens. Or keep hugging the shore, eagle watch and sightsee amazing starfish and ocean life right into the Inlet, surrounded by beautiful rainforest. Round trip back to the marina is 2 to 3 hours on a leisurely kayak. Or longer if you stop along the way: beach the kayak at the Gowland Tod Park for a nature walk, or picnic at one of a couple pebble beaches along the inlet. Great exercise, and a wonderful nature getaway. Want to try paddle boarding instead? Matt rents those too. Sightseeing by boat if you want to stay warm and dry. Snorkelling and Scuba diving available for those super-adventurous. Just walk the boardwalk to the Marina, and choose your fun! Reserve ahead for best results, whether you are staying or a local. A great finish is lunch or dinner at the Resort pub on the heated deck overlooking the bay. Pizza, sushi, fish and chips, stir fry, burgers, appys and more. Local beers, wines and ciders. I've been a few times over the past years after kayaking and would give overall 3 stars on the pub food quality and service. Most recently the chicken club burger with perfect and plentiful yam fries and a pint of local Merridale Cider. Overall rating from this local = 5 stars.

Great room and amenities. Unfortunately we accidentally were locked out of our room for 2 and a half hours away from our things - no ones fault. We enjoyed time at the pool and hot tub but were not updated on the situation until we called from the pool asking for an update 2 hours in. The concierge on duty was lovely and very understanding. We were given a voucher for breakfast and ate a good dinner at their pub. In the morning when we wanted to redeem our voucher, we were informed that breakfast was preorder only which we had not been made aware of. There was a preorder form in our room but it seemed optional and there wasn't a pen in our room to fill it out anyways. The concierge that morning was not as pleasant and my husband had to argue a bit just to have a coffee brought to our room. We made the most of our stay but probably would not repeat.

Absoultely perfect for a couples getaway. If you decide to stay at the Brentwood Resort you will not be dissappointed! The rooms are fantastic with a huge jetted tub & a window looking into the main part of the room (with shutters to close for privacy), plus a very nice shower too. Nice gas fireplace and terrific balcony with a STELLAR view of the bay and marina. Plus they even provide candles, so romantic.AND the bed was oh, so comfortable. The spa was a great experience too. I had a massage and the lady was so professional and "on" that even though I receive deep tissue from a licensed MST at home, my relaxation massage was very nice and measured up to my standards. Every staff member was extremely nice and helpful. Both the pub and the Seagrille had delicious food with great service. Outdoor hot tub was clean and the right temp. The pool was perfect for the hot/cold plunge that really invigorates you. The marina was fun to walk around and chat with locals who moore year-round. Overall, not a single complaint. I highly recommend this resort!!

Nice hotel, small property with not much to see/do. We had a nice patio with hot tub. Pool was adult-only and very small. The room was fine; windows need screens so one can enjoy the breeze and cool temps without mosquitos getting in! Coffee and tea available, as well as small fridge. Nice robes and slippers in room. No shuttle service to Butchart Gardens, or to anywhere in fact. We came without a car (on the ferry) and that may have been our mistake. Very little to walk to, and no transportation from the hotel. The boat over to the gardens is $37 per person and it's too hard to plan drop off and pick up time and feel "scheduled" when we are unsure of how long we will wish to stay at the Gardens. Haven't tried the restaurant yet, but our teenage daughters are with us, and apparently they cannot get into pub??! (19 and up only). I think this resort might be for a romantic night away, and that's about it.

Great location and lovely view. Staff is always friendly and attentive. Food is good, though not great. A tad over priced in my opinion. A great destination for a few drinks on an outdoor patio.

Great place to stay and relax. Our room was very modern and well designed. Every thing in the room was quality. From the heated bathroom floors to the rain bird shower head.The view of the water and dock was beautiful and restful. There french toast with bacon is delicious! My husband and I were planning a trip to see the Butchard Gardens and this hotel came up when I was searching for some where to stay. It was my favorit hotel on the three week trip. This will be where I stay When I return Canada.

I am reviewing BOTH the hotel and the restaurant/pub together. If I were just reviewing the hotel, I would give it five stars hands down. But the food at the restaurant and pub was only so-so and for that reason, my overall review was only four stars. The hotel is fantastic. We had a deluxe suite (i think it is called on the second floor - you want to be on the second or third floors for the views). Nice size room. Well tended to. Large tub - big enough for two. Great views. Very, very peaceful and quiet. We are so glad we decided to stay here instead of in Victoria. I would highly recommend getting out of the hotel to eat - great places 15 minutes away in Sidney or even back in Victoria. The food here was only so-so and for the money, not that great. Too bad - the only detraction from the place. Nice beer and wine selection thought.

I have been to the Brentwood lodge twice in recent history, both were terrible experiences. The first time myself and another couple purchased a four course sushi diner Groupon for the lodge restaurant. The service was slow, our miso soup came out warm, the drinks our girlfriends ordered did not arrive until after the Main course arrived. To top it off we were all left hungry from what was supposed to be a 150$ dinner with high end service. Today we decided to catch the Brentwood ferry and check out some cideries and vineyards in Cowichan, since we were right there and I wad told the Brentwood pub is better than the restaurant I would give it another try. When we entered, no one greeted us as we walked past half the serving staff. After sitting down for about ten minutes a server finally came over to give us a menu, she didn't bring water despite sitting on a psi in direct sunlight on a hot day. After ordering our drinks and food together, the waitress took three more tables orders. She returns promptly with our drinks but then did not come back to check on us for over 30 minutes, our food arrived after the other tables that ordered. Considering we ordered appetizers or it shouldn't have taken 40 minutes to get food. We had to take our food to go and eat in the car. I have no problem paying for quality food and service, this is neither charging out at a premium. Never going back...don't waste your money

This is a great resort for couples looking for a romantic and relaxing getaway. The room was spacious with a very comfortable bed and a fireplace. My favorite amenity was the jetted tub and shutter doors that can be opened to view the bay from the tub. This was second only to having breakfast on the patio while watching birds fly around the bay. Watch out for the crows, though, as they are opportunists and will come after your food if you leave it outside for more than a couple of minutes. The staff at Brentwood Bay Resort were absolutely wonderful! They all went out of there way to ensure that we had everything we needed and were very gracious and kind. I really cannot say enough about them! From the people working the front desk to the dock, they all bent over backwards to make our stay wonderful. The food at the pub and seafood grille were great! This resort offered a lot of amenities. Though we did not take advantage of all of them, we enjoyed those that we did. We had the couples massage at the spa, which was awesome! The shower after the massage and the Tranquility room was a great way to wind down from our wedding festivities. The Wilderness cruise was a lot of fun and we got to see and learn a lot about the bay. Surprisingly, the water taxi to Butchart Gardens was fantastic! The captain was a local marine biologist that took time to introduce us to much of the wildlife and history of the area. On a related note, Butchart Gardens was phenomenal! All in all, we really enjoyed our stay at Brentwood Bay. We will definitely be returning to this resort for anniversaries and when we need to get away and relax.

We're loving our stay here. The view of the bay from our room's floor to ceiling windows is spectacular, the hot tub on our patio is awesome & our room is perfectly appointed (fireplace & terry robes ). The food in both the dining room & pub is reasonably priced & excellent, & every staff member we've encountered has been super friendly & helpful.

My husband took me here two years ago today and proposed to me at Butchart Gardens. The staff was incredible, after he proposed I found out how much the staff had helped him out. The night he planned for us to go to the gardens it had snowed and the cabs were busy with christmas partygoers in Victoria, and we were without a vehicle. After the front desk lady had told us it was going to be over an hour to wait for a cab we headed to the room disappointed. As soon as we got back to the room the phone rang and it was the front desk, one of the women working offered to drive us herself. I was really taken back by that offer and kept saying to my now husband that I couldn't believe the generosity! After my then boyfriend had proposed to me at Butchart Gardens he told me how much the BBR staff had helped him and that someone must have told the lady working the front desk that he had planned to propose at the Butchart Gardens and so she made sure his plans went without a hitch and gave us a ride. I'm sooo glad she did. His proposal was amazing and it wouldn't have been possible without the help of the BBR front desk staff :) Thank you!!! :) We stayed in the suite with the hot tub on the balcony. It was the most comfortable bed to sleep in and bedding was comfortable. The sushi was absolutely to die for. So delicious. The fish and chips were very good too. You really don't have to leave the resort at all for anything if you didn't want to. The spa was absolutely fantastic. We had two couples massages while we were were there for 3 days. I had a pedicure, manicure, and pedicure complete with some sushi for lunch in the spa lounge. Perfect. Not one complaint about this resort and we can't wait to go back one day to celebrate an anniversary (or a few ;))!

Easter Brunch At Brentwood Bay Lodge yesterday was a beautiful experience that would have made the most discriminating of Easter Bunnies proud! Of course, starting with the view, our table by the window, thoughtfully set up just for two could not have provided a more stunning background for an amazingly relaxing and satisfying, elegant and engaging dining experience...especially for a Spring Sunday morning. The buffet style brunch was filled with an array of tasty items, from sweet to savory, to satisfy the most fussiest of eaters, which of course is always ME, and... and this is a big AND...they even went so far as to make a special bowl of scrambled eggs sans l'onions just for me...which wins them the highly coveted 5 Star rating. Although it would have been nice to have had a little more Easter love in the form of fun and light hearted conversation from our server, the rest of the experince (and the FOOD!) certainly made up for the lack of residual chit chat. As we were leaving, a lovely young lady of about 3 foot 1" sauntered up to the buffet and proudly stated, "Daddy I love bacon" which pretty much encapsulated my own dining experience...ah, from the mouths of Babes indeed. Brentwood Bay Lodge, You've Been PJ'd and have valiently met our crazy high standards for quality of food and service. Please do keep up the great work!! PJ xo

This resort far exceeded my expectations! They greet you with sparking cider and escort you to your room. The view is gorgeous and the staff is very nice and helpful. The bathroom floors are heated and there is a Keurig with complimentary K cups and tea! Love this place!!!

We live a few blocks from the Lodge and Spa, so we only use its pub. There is also a dining room, which we have not visited. The food is very good and the decor is tasteful - intimate and welcoming. Portions are large. There is an outdoor patio that has gas heating units to take away the chill in the fall and spring. The view of Brentwood Bay is a plus and contributes to the atmosphere.

I've been here a couple of times and every time I'm here I enjoy it more and more. The staff are very welcoming, warm and professional. They offered me the complimentary drink when I arrived and was excited for the cookies in my room. Even though I checked in later in the evening and had to order some room service, I was a couple minutes after last call, they were still able to accommodate me. I really appreciated that since I just had a long day traveling for work. I like the feeling of it being tucked away from the city and lights. It's a great place to get away from everything!

I'm just seconding everyone else, here. We had a lovely stay at the Brentwood Bay Lodge. We had an oceanview room and at one point my husband, when I asked what he wanted to do that day, said "I could just sit here and look at the view!" The huge jetted tub was very nice and I appreciated all of the little touches like candles, bathrobes and flip-flops, chocolate chip cookies on our first night, and a personalized welcoming letter outlining the lodge's features. I had the signature massage in the spa and it was blissful! The bed was comfortable, the Deserving Thyme toiletries smelled lovely and I can't wait to go back! We had breakfast there twice, both times really good. The Seagrille's view in the morning is a great way to wake up! The food in the pub was good, too. My husband particularly enjoyed the lamb burger. (The pub is obviously a popular local hangout, so it's loud, so don't go if you're looking for intimate chat, but for a casual meal it was great.) My positive experience with the lodge actually happened before we got there - we were supposed to go for New Year's but my husband was really sick. Every person I spoke to or e-mailed (especially Bruce at the desk) was so helpful and kind, sending get-well wishes to my husband and making it easy to postpone the trip without having to pay extra fees. I really appreciated their kindness. And when we got there, we found the staff all have the same friendly attitude. This isn't a place to come without a car - it's quite off the beaten path in a residential area and it's about a half hour drive into Victoria (still easily do-able, though, we went into town both days). And as a place to come for a relaxing weekend, it's first-rate!

We first came here 5 years ago and loved it so we came back this time. Why 4 instead of 5 stars then? Our room wasn't in as nice a location, we were closer to the main check in area so could see the pool and people very easily from our balcony and not as great of a view of the water. The place is still nice though we didn't do as much here as we did on our first visit (first time we went kayaking and I got a massage, which was really nice). And this place seems more like 4 rather than a 5 star hotel. It is also a little far from restaurants.

The welcoming staff has made our neighbourhood pub a destination. We appreciate the menu change and especially enjoy the sushi. Lots of memorable times with family and friends Ian and Rhonda

Pure Romance! Brentwood Bay Spa and Resort is a smal, quiet resort located close in to Victoria, Buchart Gardens, and other outdoor activities. The hotel offers ocean view rooms, with a private balcony. The hotel is decorated in a contemporary Northwest style with lots of great features: soft linens, bathrobes, heated tile bathroom floors, jetted tub, lemon water, and spa. We enjoyed a couples massage and relaxing in our room. Seagrille is an excellent choice for breakfast or dinner with local wines, seafood, cheeses and other menu items! Look for great fall deals on travel search engines for a romantic fall getaway!! I can't wait to return.